Ulta BeautyReviews of ulta.com

My wife ordered some cosmetics from here. The order was somehow lost during shipment. The tracking number they gave me showed that the package was scanned but never moved anywhere. So, we used the online chat service to get a refund, but they gave us two options, either store credit (store gift card) or replacing the order. Considering my experience with the order and the online customer service, I did not want to shop from here. Thankfully, we used Amex for this order. Right after the chat, I disputed the charge through Amex, and the refund was issued immediately. This was one of the worst online shopping experience we had in years. To be honest, their refusal to refund our money was the reason for this review.

Their customer service department for the online orders is terrible. I placed an order on their website and clicked the Paypal link to pay for it. The paypal payment was authorized by Paypal but not accepted by Ulta so it appeared as a temporary payment authorization. I called Ulta and Paypal. Paypal said the money was waiting there for them. All they had to do was accept my payment on their end to complete the order. After talking with three separate customer service techs and a supervisor I was told they couldn't accept my payment. That paypal was mistaken and it didn't go through. I asked them to cancel my order re-enter it so I could pay with my debit card. They said they couldn't. I would have to wait 3 to 5 days for the current order to close before I could re-order my stuff. I asked the supervisor to put me through to their tech support for their website and she said they don't take outside calls. I told her she needs to report this occurrence because this is ridiculous. So basically they can't take orders over the phone, they can't cancel, update, or alter orders in any way. This is ridiculous!

I will NEVER shop here again if the story about employees And corporate wearing “BLUE LIVES MURDER” T-shirts is true???? I come from a family of military and police- they are some of the most AMAZING PEOPLE I KNOW!!! They volunteered to DIE FOR YOU NO MATTER WHAT COLOR YOU ARE!!!! I have spent THOUSANDS of dollars in your stores!!! NEVER AGAIN WILL I WALK INTO YOUR STORES AGAIN!!! If this story is NOT true, then I highly suggest you make a public statement on FB. If I could post a pic I would!

I absolutely love ulta! But the two experiences I’ve had with them through shipping as been absolutely HORRIBLE! as many other have complained. I submitted an order with them, and after changing my delivery address they still sent my package to my old address. After contacting them, they said there was nothing they could do on their part and I would have to wait for the package to get rejected to get sent back for a refund. ???? So if whoever now is living at my old address accepts my package I’m screwed. And their system is total BS. You can literally submit your order and notice you typed in the wrong address or need to cancel? NO CAN DO. The minute you place your order they are quick to remove the money from your account and then they tell you they can’t do anything to help you, bc it’s already processing? You’re telling me every other company gives you at least 15 mins to cancel your order and ulta cant by a minute? ... bs

One of the third class company. They did not accept my order online except 1st order. Even I tried with my paypal and 2 bank card, still they reject the order and got canceled as well. After emailing them they told me that there is an glitches bla bla. but Copy Paste reply to everyone. I emailed them again, and after 2 weeks later they gave me a reply that items can not be shipped to my NY address. What? Are you serious? Calling me as a freight forwarder!!! What the hell are you? I have just switched to SEPHORA. Billion times better and best service ever. For drugstore items, AMAZON has more saving and discount that ULTA. Only fool like me buy products from ULTA. I am sorry to say that, I will never use ULTA anymore. Stay with your stupid checkout error & address issues. Good Luck In Future.

They suck! Don’t order from them and don’t pay for expedited shipping. My order never arrived and they won’t refund my money!

I ordered products that ULTA delivered despite verbal and written cancelation of the order. Due to COVID-19 the items could not be returned to a store location. I sent the products back via Fedex with a tracking number. ULTA warehouse signed for the products and they acknowledged receipt via email. ULTA stated that they were processing the refund. ULTA then they admitted to losing the package. ULTA now reports that they can not attached a return for refund and will be unable to give me a refund.

I have been a loyal Ulta shopper for years, and am a Diamond member. I often shop in the stores but due to COVID 19 have placed orders on line more frequently. I placed an order last week. It showed it was shipped on 8/21/2020 and then yesterday 8/26/2020 I received an email that it was returned to the warehouse by the carrier. The email said I was refunded. I want my items that I ordered, did not request a return or refund but in calling Ulta Customer Service both yesterday and today, which has taken over an hour total, plus added frustration, there is still no resolve. Ulta does not use/ or did not use in this specific situation, UPS, USPS, FedEx but some off shoot of a company and Ulta can give NO explanation as to why my items were returned. I am so disgusted at such ignorance for an otherwise decent company yet the voice of Sephora is calling my name. Not that far away and I've never had any issues with delivery. Come on, Ulta, get your act back together. Simple matter made difficult. You were not able to honor my coupon or the free shipping I had at the time of my original order yet would like me to place my order with you again today? KJS