Ulta BeautyReviews of ulta.com

I placed an online order containing 4 items totaling $126 before taxes, 3 days later I receive the order with 2 of the 4 items missing. The box was visibly damaged due to it's poor quality and the most expensive item (Versace cologne $88) was missing. I immediately called customer service and was given a choice of a gift card or reshipment of my missing items, so far so good, right. One hour later, I receive an email from a supervisor stating my case would need to be reviewed. Review what? the box was damaged with a gash down the side and 2 of my 4 items were missing! Five days later I was informed they will not be replacing or refunding my items because they have a delivery confirmation to my address and that the packaged weighed the same at shipment and delivery - an insult to my intelligence, considering we're talking about a 3.4 oz cologne and a hair travel kit also weighing ounces, collectively, not even a pound. Great job Ulta - in the process they were very condescending and rude, even stating "we hope it turns up for you!" The audacity of being insulting on top of unhelpful.

Their customer service is horrible. I am Diamond, so have shopped with them often. Beware online! If anything is wrong they will be rude and unhelpful.

Please save your money and spend it anywhere but online at Ulta. I spent over $400 on a package I never received. They will not issue a refund.

Booked an appointment for foil highlights. When I got there, Brenna said she already had an appointment. Rescheduled for another day. She booked me with another person. I guess they don’t like older women with disabilities. I canceled the appointment and will not go back.

I placed a large order with them and received 2 free products. The website said it was delivered at 9:30pm 2 days after I ordered it but it was never delivered. I called about it and they re-shipped my order. They did not include the 2 free items and when I called back about it, they said they couldn't re-ship the free items and instead could offer me a $20 gift card even though the free items I earned for ordering so much, were way more than. $20. I will be returning my entire order and will shop at Sally beauty instead. Their customer service is far better than Ulta.

Website banner states "Free Standard Shipping on $35 Orders." I purchased, to treat myself during this stressful time, $81 of product to make myself feel good. I proceeded with my shipping address (a PO BOX). My order still said "Shipping 0.00". I clicked "Place my Order." At that point, the page loads and there is a $5.50 shipping charge! WHAT?! I contacted customer service. They said, "Oh, there's an extra shipping charge to PO Boxes." She sent me a link to a very hard-to-find section of the website. There was no extra information provided on the shipping entry section, nor was the shipping amount changed after I entered my PO BOX information. There was also no information as to WHY I was charged shipping. Simply, they lied. I felt cheated. Very underhanded. This is how they want their customers to feel. Beware of hidden charges and I would definitely worry about their credit card data integrity.

I placed an order with ulta thinking that they would be excellent like Sephora but nope. Total opposite. I placed an order, 3 items to be paid online and picked up in store and 2 were to be shipped due to out of stock. Great no problem.. I got an email as soon as i submitted the order stating it was all being shipped. when chatting with both Anne and Ruth in cust. service they could care less that their system made a mistake in how my order was placed. No where did it say I could not chose one method over the other meaning I could not pick up the instock items and have the not in stock items ship since it was paid for online. So i asked them to cancel the order immediately after getting the email. they told me it was already being processed to ship. Excuse me. there is no way or reason they could not of canc my order for their screw up on the site. I even asked them to ship it to me over nite .. nope.. asked for a corp # was told they don't have one. This company is ridiculous in customer service. It is nothing about the customer and all about them being jerks and screwing the public over .. Back to sephora I go.. They should learn from Sephora how to treat their customers... I will be cancelling my payment through my bank and contacting bbb with all the screenshots I have from speaking to both of these rude reps They are the worst. Hate that I had to even give them a star.. should be a negative sign for these bad reviews.

Do not get their rewards card. It's a ripoff. They say it a reward card, but it's a credit card. Not an in store card. Which you can't use any place else. Also their late fee is $35.00 for a reward card. DON'T DO IT!