Ulta BeautyReviews of ulta.com

ZERO stars!!! Horrible customer services... Due to COVID I did much of my Xmas shopping online.. I spent $150+ at ulta online.. took weeks to received half my items and samples i never even ordered. I chatted w/a rep who stated I will received an email in 24hr... almost a wk later I reached out again, I'm told the items were scanned and sent-no reshippment or refund granted, if tampered report to law enforcement- how rude! So I requested a supervisor, only to be told to call. So I called, the supervisor states "corporate stated" items were scanned and weighed at delivery, I can reach out to corporate via email online. Again another lie, there is no where to email corporate; Furthermore, if they claimed scanned/weighed my package, then why is it that they cannot even update the tracking information on their website. Because when I click on order status it clearly states "awaiting carrier pick-up" so I am suppose to believe that my order was truly scanned and weighed if its still pending pick up. I will never order from ULTA again... no sense of respect for people hard working money. Please I warn you all just shop at Sephora and Macy's.

I ordered a bunch of stuff online from Ulta for the holidays and their shipping company is THE WORST! Do not expect your packages to arrive. The shipping company said they delivered and left my package in the “lockbox” however I live in a home where there is no such thing as a “lockbox”. I’ve read reviews and many have had very similar experiences. Ulta - please change your ways! I will not be ordering from them again.

Honestly I'll give you 0 stars. Poor poor horrible customer service, cancel my card for inactivity for not using enough. Whatever. Will not recommended you to anyone and hope your customer service learns resoect to the customers instead of treating them like crap.

Ordered $153 of product from Ultra Beauty and thier shipping company Lazership states it was delivered and placed on the Doorman Mat. I live in a single family house. It has been two weeks since this supposed delivery and still no resolution. After the second complaint I finally got a "supervisor" that was supposed to resolve this matter. All he did was move on in "the process" for further investigation where a proper resolution will be found. He admitted that this may mean I may not get a refund or a new shipment of the product. I have never dealt with this issue with any other company. DO NOT BUY FROM ULTRA BEAUTY.

Worst customer service I have ever experienced. I forgot to add my free gift and immediately called for assistance to add the gift. I was told that couldn't be modified. Which everything can be modified it is based on your willingness to do so. I then said ok I would like to cancel and reorder for my free gift... was then told that cancelations are not guaranteed.

Extremely poor customer service. I spoke to seven people, all of whom suggested I was to blame for the fact they took my money and lost my order and none of whom could resolve the issue. All seven started by suggesting I made an error in my address, which I did not. (They confirmed my address and still could not fix the issue). Any company can make mistakes.It would not have been so frustrating if they took responsibility, admitted that possibly the error was theirs, or showed some respect. Unfortunately that is not in their customer service handbook.

Sadly, I no longer trust to do business with Ulta and neither should you. Here’s why: I purchased this OPI hand mask that was clearly a 6 count/pack, but Ulta only sent me 1... The quantity of 6 was clearly stated in the product description, advertised product quantity, product photo, even my order packing slip! See attached photos for evidentiary support. Furthermore, the item was on sale from nearly $60 to $14… Another clear indication that this product is a 6-pack. Even the OPI website says so. The worst part is that when I called Ulta, they committed that they would send me the remaining 5 packets and that I would receive a confirmation email within 24 hours. Instead, I received the attached email, going back on their word, even with me providing clear evidence of their mistake. The least they could've done was offer me a discount on a future purchase to compensate. Given the other reviews for this product, the mistake seems to be an ongoing miscommunication between Ulta's product marketing team and their warehouse. However, it's unacceptable that they are making customer's pay for their own mistake. It's a clear violation of consumer rights (which I will be reporting). They know they made the mistake too because I see they since changed the quantity number to "1", without compensating the customers who fell victim to their error/lie. No matter how small or large a purchase, this situation represents the company as whole - a lack of integrity, accountability and poor customer service. Ulta - I used to love you guys, but now I can't trust you :(. BUYER BEWARE.

I placed an order with Ulta. I realized within ten minutes of placing my order that it had the wrong shipping address. I tried to correct the shipping address or cancel the order as soon as I realized it. I was told they could not do that, but the order would be undeliverable and returned to the store. They would then ship it to the correct address. It was shipped on November 6, 2020, and left outside the door on November 19, 2020 of the incorrect shipping address. They now refuse to resend the products or refund my monies. Even though it had my name on the shipment they are saying since I gave them the wrong address there is absolutely nothing they can do. What is even more amazing is they manage to get my bill to the correct address and their flyers of offers to buy their merchandise. This is by far the worst customer service I have received from any business. If you think they care about their customers you are sadly mistaken. I will never set foot in an Ulta again. This is an update to my original post. I verified with the receiving address that they did not accept the delivery from Ulta but the shipper did try to leave the parcel outside the door. He was caught and package was unaccepted and should have been marked undeliverable. I spoke directly to the person that refused the delivery and he said he remembers distinctly refusing the package because it was an attempted delivery from someone that does not normally deliver to that address.