Ulta BeautyReviews of ulta.com

Literally the worst customer service. Tried to call and get something resolved and they have already had me on the phone for 30 minutes. Do not buy from them or get their credit card it’s a scam

The manager bullied me indirectly to make a purchase because I was trying to return the online order that had incorrect items. The customer advisor on the phone also waited until I purchased something from the store before she agreed to send a pre-paid label to me to send the incorrect order back which was the company's fault. This issue occurred on Friday 11th November in Raleigh North Carolina - Store 1491, Server - Alexis

My very first time ordering from this company was online, due to COVID. I ordered on 11/12. I hot a confirmation email 2 days later that it had shipped. Almost a month later I still hadn't received my shipment and checked the status with UPS, which showed it was still waiting for carrier pick up. I called in to see the status and was told it was still on their dock and it was getting escalated to tier 2 and someone would call me within 24 hours (this was on a Sunday) I asked why it couldn't be handled now and he said that it was over $100 so he couldn't help me, that a supervisor would have to. 3 days later nobody had called me back, so I called back in. Only to be told that it was being reviewed. I asked to speak to a supervisor and was put on hold for 20 min, before being hung up on. I called back in and demanded to speak to a manager about my order immediately. After holding for another 20 min, I was offered a "reshipment" or a refund. I took the reshipment since it's a Christmas gift for my daughter. Then I was informed that some items on my order are no longer in stock!!!! She offered me comparable, smaller items for the same price. I just wanted it to be over so I said fine. She told me that I'd have to submit another order for the replacement item, that she couldn't do that. Whaaaat!!!??? Fuming by this point. So the status on my reshipment? Same thing. Got an email stating it shipped and expected delivery date was dec 12th....but it shows on ups that it's waiting carrier pick up. I spent over $300 on the only thing my daughter asked for for Christmas and now I have no gift for her and I'm out $300. BUYER BE WARE!!!!!!!

I have two orders worth $100+ with no idea I’ll ever receive them. One says delivered at my front door by some small delivery company I’ve never heard of that isn’t even open on weekends to inquire about it. Says was delivered Friday morning and I didn’t even know it said that until it was too late Friday evening. Ulta says I must wait 3 BUSINESS days before they’ll do ANYTHING. Another package says it has been sitting in my city for a freaking WEEK. I have received countless other packages from Walmart, Amazon, LifeWay, Best Buy and Sephora in the past few weeks with NO issues but maybe a slight delay due to the holidays. I will never order online from them again. Never had these issues until Black Friday rolled around and I guess they cashed in on us going for the sales but don’t care about the customer. They got their money and their happy. I have read so many reviews stating the same issues lately. What happened Ulta???

Hello Marcy, You recently reached out about canceling your order, K162304211-- Thanks for getting in touch. ​ After partnering with our warehouse, we are unable to cancel it as your order has already been picked for processing. We truly apologize for the inconvenience, you have the option of refusing delivery and the order will be shipped back to us and you will receive a full refund. You may also return the order in store as well as this is the quickest way to be refunded. ​ Please feel free to respond to this email directly if you have any more questions. Sincerely, ​ Melissa ULTA Guest Services I placed an order for a Christmas gift, selected gift wrap and a message. The order didn’t process correctly, I had to check a box, then submitted the order. After the order was placed I reviewed the order. Immediately I saw the gift information was omitted. I called back within two minutes of the order. I asked to cancel the order or to add the gift packaging. The ulta associate said he couldn’t stop the order and he couldn’t make any changes to the gift packaging. The order is a gift sent to Ohio, where I had immediately ordered the same item with the gift packaging. I can’t refuse the item since it is going as a gift. I can’t get a refund. The order should have be able to be stopped since I called immediately. I will NEVER order a gift from Ulta again and I highly doubt I I’ll even purchase anything from this company again. My daughter loves ULTA, I now have a very strong dislike for Ulta. My gifts for her will not consist of Ulta purchases in the future.

This is the second time I have been to ulta and had a mask problem. Today I was in line to go into the store with a clear mask on and the manager came out and ask me to put on one of their mask I asked why and she said policy. She was nice and feel bad for her Bc she was doing her job but I had a mask on. The posters on the window and announcements in the store states face coverings. I had a mask covering. I am extremely offended. I will never shop at that store again.

I placed an order on 11/26/2020. I was charged in full on 12/01/2020. As of today, 12/12/2020 the trackibg number still shows my package has not been picked up by UPS. I've contacted Ulta multiple times and they tell be shipping takes 3-10 business days. That window has obviously passed. I called and was told, "no worries." They say it will arrive in 3 more days. The company promises 3-10 day shipping but does not bother to deliver. I can at least file a complaint against them with my credit card company for charging before shipping, but it seems Ulta will do nothing to make this right.

I order things on line and payed extra to have it shipped to me by a faster date but didn't get it by then. I called them cause I wanted my money back and was told they can't cause they are allowed extra days after they said it would be to me. This is bs and I will be taking my business else were.