Jen
Online Order Frustration
I wish Ulta would let their customer service reps know how to fix payment processing errors. I've called 3 times within the last month trying to get help to place an online order. Still no resolution. I've been given different reasons each time I call about why I'm getting a payment processing error. The customer service reps seem to be just guessing & hoping to move on to the next call because they don't know how to help. It doesn't seem right that I'm practically begging to fix this issue so I can give Ulta money & nobody seems to care. I have absolutely no issues ordering online with any other company. I'm at the point of giving up & moving on to another beauty supply company. I'm finding it's too frustrating & time consuming to be an Ulta customer!