Ulta BeautyReviews of ulta.com

I’m extremely upset with an experience at The Rim San Antonio store. After my receipt didn’t print the employee got a manager who told me my transaction was cancelled. I told her it did process and already went thru my bank. She argued and insisted on making me re-ring up my merchandise. She promised it would drop my original charge, and like I told her it would, 3 days later it charged both transactions to my bank. I have contacted her and customer service and just as I thought, I am being given a run around about the almost 200 dollars they have charged me that’s not theirs! Ridiculous and unacceptable. Who knows how long the process will take in me getting my money back. I have always shopped at ulta but this ruined me on being a loyal customer as no one seems to care to make it right.

Purchased a product a heat styling protectant spray from a certain brand that I have been using in my hair and to my surprise after a few weeks it was clumpy and chunky and it really angered me that after spraying it and then straightening it my hair was full of white flakes! Ugh I had to wash my hair once again to make sure it was all off cuz it wouldn’t come off only by brushing. So I called the store they couldn’t help me since I had already used the product so I emailed the company directly and wow they are awesome! They are sending me a new spray free of charge! Thanks kitsch for being such a great brand! And shame on Ulta for not helping me a tiny bit. Apparently what they sold me was an old batch, not cool! I do t know where I’m supposed to put the pictures here proving what I’m saying. Technology is not my friend. 😑

I went in, and I asked the sales person who turned out to be the manager to help me find a clean blush on. Not really knowing what queen was, she showed me some brands walking down the aisle pointing. I asked her for help and she was completely rude. When I then asked her again for help she became even more nasty. Her name was Veronica and I asked i in a very kind way if she knew what her job was She was almost belligerent. They lost a customer. I had two women at Sephora waiting on me helping me laughing with me having the best time and I spent $200.

Customer service was lacking. There was only one cashier and about 15 people in line. Not knowledgeable on the products. When new products drop they never have it out. The women's restroom was nasty (no toilet paper, trash overflowing, poo in the toilets, floors filthy).

Bought a high-end blow dryer that barely worked. Used it once and tried to exchange it (willing to pay more for a better model) just 4 days after the 60-day return cutoff. Ulta refused any help whatsoever. The return policy wasn’t even listed on my receipt, and despite being a regular customer, they offered zero flexibility. Brand new item, perfect condition — still no exception. Terrible customer service. Won’t be shopping here again.

I wanted to order a blow dryer on ulta.com and apply a 10% off coupon code that I received via email. However, Ulta will not accept the code because the item is sold through Ulta marketplace. Also, a free gift was sent to me if you purchase an online order of $50 or more. However, it also will not allow me to receive the Free gift because the item I am purchasing is not an Ulta shop product even though it is on there website. I spoke with customer service and they do not provide coupon codes for any items that are not on the Ulta shop. I will use up points balance and my gift card amount. But I will never shop at Ulta again. Ulta has changed alot and it's not for the better.

I shipped a few products that the store ran out of to my house. They delivered to the wrong address. It’s been nearly two months and customer services is useless and I just have to repeat the same information again and again. I have given up on the product and I just want my money back.

I don’t live in the US and was on vacation with my family. My mom, my sister and I entered the store at the outlet mall called Pleasant Prairie Premium Outlet in Wisconsin. I am a makeup artist and needed to buy several products so I took my time browsing and testing them. However, we were followed around the store the whole time like if we were to steal something. I did not ask for help to choose the products because I prefer to test and choose them by myself. Then while I was selecting a product at the Rare Beauty section, I was asked by one of the sales associates to move away so she could show the brand to another person. She was not nice about it at all. This made me feel uncomfortable and humiliated. I ended up buying only a couple of things just because these isn’t another store nearby. I have had similar experiences at other Ulta stores, but never at Sephora.