Ulta BeautyReviews of ulta.com

So where to start. I ordered over $300 worth of product from Ulta. I am not new to Ulta as I've always gone here, and I typically spend a good amount of money. I've never had issues with them prior to this time as they've always shipped through UPS. My items were set to arrive on 03/15/21. I got notification through my email that my package was delivered to my front porch. I got home about two hours after the delivery and saw no package. I called Ulta immediately to inform them, and it was in that time I was told they had a company policy of waiting three business days to either replace or refund the items as the package could still show up. I inquired as to who the shipping company was as I wanted to check with them on the status of my package. They informed me LSO was the carrier which I never heard of until this point. I call LSO immediately after my call with Ulta, and am informed by the representative that my package was delivered to a residence two houses down from mine and that they had a picture of the delivery. I then called Ulta right back and let them know what was told to me. They still didn't want to do anything so in the next few days that followed I've spoken to several representatives and a few supervisors. They retrieved the picture from LSO on the delivery and tried saying they couldn't do anything for me as they had proof it was delivered. I had to take pictures of my porch in which I took three pictures showing all angles to show a very clear difference in my porch versus the picture they got where my package was delivered. I spoke to a supervisor that day and let her know I'd be emailing these pictures in. Here we are now a week after my product went missing, and I have nothing resolved. I still am being told to wait while they investigate the matter. I am out over $300, and need my product. I am very frustrated at the lack of concern that this company seems to have for their customers. It shouldn't take this long to investigate a matter, especially when there are pictures to back up the obvious. I will never shop with Ulta after this as I'm just beyond frustrated at this point. I will take my business to Sephora from here on out.

So I looked online and Ulta website showed in stock an item I drove 30 mins to get. I get there and associate 1 ( new to management) told me it was in an order that had not been picked up yet and until it was it would show in stock. Told her if online inventory was unreliable it shouldn’t be online. She offered a free shipping card. Told her o didn’t want it. Item was sold out online. And I don’t order makeup anyway. She apologized and apparently ran to a sr manager and I headed for the door to leave the store. Apparently the other manger felt she needed to get involved and as I was walking to the door she once again held up a free shipping card. I raised my had to the card and told her I already told the other worker I didn’t want it item was sold out online. I turn to walk yet again to door and she starts in how I put my hand in her face and was being rude. I told her I did not put my hand in her face to which she said we have cameras. Ok. Roll footage. It’s gonna show I did not put my hand in your face and that you stopped me with your nonsense not once but twice as I was heading for the door then had the nerve to tell me to leave the store.... uh I was trying. Called corporate asked them to pull the tape and then I expect a call to apologize. Which won’t happen. But I will tell you what will... my ulta card will be paid off tomorrow and I will be shopping Sephora. In business climate like we have now companies can’t afford mouthy untrained customer service employees picking fights with customers. Would be zero stars if it was an option.

If it would let me rate 0, that is what I would rate them. Been too busy with work to drive a hour and half to pick makeup from an Ulta store. Ordered it online. You have options regular shipping and expedited shipping. I ordered on a Friday. It said regular shipping would get Thursday and for $4 more which is expedited shipping, I can receive package Tuesday. It is Thursday afternoon 5 pm and still no package. Called Wednesday said it is 3 to 4 business days, call Thursday said can't do anything technically till after midnight. Who is going to deliver a package by midnight. Don't ever order anything online. Why would I pay extra to get it delivered for the longer time.

Ordered $175 worth of products to be shipped to my house but it never came I have to work it out with their shipper myself because they marked it delivered Ulta will not do anything about it. I wanted those items so I replaced the order for in store pick up with some small changes. Go in store don't have things shipped if your package is lost they will not help you if the carrier says it was "delivered". I'll be paying for the same items twice, hopefully the company they used to ship the products will be able to assist better than they were but I'm not holding my breath.

There might be decent stores, but the one closest to me is a disaster. Originally they were in a different location, and while not 'amazing', it was good. Then they moved 1/2 a mile. The new store is a disaster! The displays are always torn apart, there are free-standing displays in the aisles that make it almost impossible to get down. A lot of the merchandise I previously purchased at ULTA wasn't even carried now. The checkout line is stretched the length of the store; and good luck getting a smile, help, or acknowledgement from an employee. I sent a complaint to corporate about this store, they had the manager email me. She wanted ME to come to the store to discuss it. No. I explained the issues, again, via email. Never heard back. Crickets! ULTA had a loyal customer for 10+ years, that's finished.

I wanted to buy the "it cosmetics" deal for the 21 days of beauty, on March 14th and I wanted to do a store pickup. But for some reason the link for store pickup was not working. Then I called the customer service phone number and told them that I wanted to buy the item and do a store pickup, not have it shipped. However, the phone call was disconnected. Since it was late at night, I thought calling the store the next morning would fix the problem. But the sales lady was most unhelpful and the store manager did not even come to the phone to talk to me. They just said since the deal had expired the day before, there is nothing they can do. I tried to pointout to them that I tried my best to buy this product on the day of the sale and not after. So through no fault of mine, I couldn't buy it and turned to store staff for help. But they treated me wrongly by saying the deal had expired. I have the item still in my shopping bag on the website to show the day of the sale not passed it. Thus, I will not be shopping at ulta anymore.

This company is trash and are scam artists and frauders. They owe me $300 for an order they never shipped.

I do not recommend ordering online. Shipping takes forever and products may arrive damaged. 2.5 weeks after I placed an order, I received a damaged product and was unable to use. I contacted customer service for a replacement. It’s been 3 weeks and my product still hasn’t shipped.