Ulta BeautyReviews of ulta.com

I'm a platinum member for 3 years now and I've never dealt with such terrible customer service. It's so useless to call them for help. Waste of time. I ordered a product on their 21 daya of beauty sale. A week later no carrier movement so I emailed just to check. They reply saying a refund had been issued and nothing about a replacement. I sent another email about a replacement. They replied saying that because they had issued a refund they couldn't send me a replacement. Uuummm but I never asked for a refund in the first place; just on status!!! So I finally called them n they just repeated the same dumb thing. What's worse is the rep told me "but you can go ahead and order it again today". I know that!!!! But "Are you going to give me a coupon code so I can get the same sale price?" "No sorry we can't do that". Aaghh! What is even the point!!! So stupid. Completely deters a buyer from ordering anything on their app.

If you want to get in on a promotional offer do it first thing in the morning. I tried getting a promotional offer, the order went through and the next day the entire order was cancelled. They told me all 7 of my items were out of stock. I went on line and they are now available but at full price. RIP OFF!!!!!! Dishonest company and I use to spend a ton of money with them. I guess I will start using Sephora!

I have been a salon customer at the 188 East 86th St. Ulta Salon for over four years. Ever since the Manager Cielo left and Jennifer became the manager, I have had problems with the salon honoring my confirmed appointments and the rudeness with which I am treated by Jennifer. Today, for the third time, I showed up for my text-confirmed appointment and was told that there was a "mix-up" and that I had no appointment. No one, including Jennifer, apologized for wasting my time and she could not have cared less that this happened. I have been a loyal customer--sometimes going to the ulta salon up to three times per week. I deserve better treatment and for ulta to have the professionalism to honor my scheduled appointments. I am very disappointed in the way I have been treated. Utla's appointment system is clearly disorganized and they don't care about their customers.

Be CAREFUL that you have the right address when ordering a package. Once you hit order, there is NO possible way for them to cancel or reroute the order. Even though it was a min after hitting order and the order was still processing. Have never had this experience before

I attempted to place an order online at check out I entered my gift card information it said it was applied with a $0 balance. I was still having issues checking out so I called the 800 number and representative insisted that I enter my credit card information in order to proceed with checking out even though there was a sufficient amount for the purchase on the gift card. I expressed that I did not feel comfortable doing that so I used my PayPal information instead and it still would not let me proceed with checking out. He told me they needed my credit card information and that it was their policy. Seemed very sketchy so I just hung up.

Literally went to Ulta on Michigan avenue in Chicago Illinois earlier this month on my birthday. I went in the young lady was nice but she literally had no makeup expertise, at least not for a woman of color. I asked her for assistance and upon doing so, she literally grabbed the darkest shades she could find for foundation and concealer. Mind you I’m a lighter skinned woman of color. I’m literally the color of caramel, but she was grabbing colors for brownies. Instead of saying she didn’t know, she carried on with the foolishness of inaccurately color matching until I corrected her. I have very little knowledge of makeup but I know my complexion isn’t super dark. Then I get to the register and the cashier ask me do I want to sign up for rewards, I say no. She says whether or not I’m approved I’d get a discount and a makeup bag. I tell her I hardly wear makeup and I’m just beginning so no, she continued to push and I got annoyed so I said yes. I give her info and I’m approved next thing you know there’s all these extra steps. I ask her if this is a credit card and will it affect my score, she said no, and that she signed up and it didn’t affect hers. I just went ahead and signed up and next thing you know she’s handing me a paper saying to make sure I pay my bill. I was angry of course because I literally have enough credit cards and I wasn’t looking for another and this has taken my amazing score down. I was very upset by the lies and foolery in this place. They literally blew me away in the worse way possible. I’ll stick to Sephora. Now I’m cleaning up the mess I got into trying to be polite because someone had to make a sell, it’s literally ridiculous! This took place March 1st by the way.

I was so very disappointed in your Twin Falls store on Saturday. First of all, I had looked through your catalog & saw they were giving a free gift with any Clinique purchase over $30.00. I was so excited because Clinique is exactly what I needed to purchase!! I also cut out your $3.50 off coupon on the back of your catalog. It was also my birthday month!! I was so happy! I went in & got what I needed. I found the "FREE" gift that was advertised in the catalog & went up to pay! When I got up there I found out that the "Free" gift had to be from behind the counter....There were no more!!! Even though I had one in my hand...there were no more...that one didn't apply. I then was told that my $3.50 off coupon didn"t apply to my purchase! (Of course it didn"t, it never does) Then, I told her it was my birthday month & she told me I needed an email! There was a line behind me & I wasn"t going to make them wait while I found my email! I just gave up!! Three out of three FAIL!!! What I don't understand is this.... why do you print those coupons if they "NEVER" apply to any purchases?? Why do I need to show an email if they ask for my phone number for membership info??? Shouldn"t they have that once I give them my phone #? Isn't that why you give your phone number?? I am so disappointed in your store! The clerk didn't even feel bad AT ALL!!! It was like she got pleasure out of telling me nothing applied!!! I wont shop at your store anymore!!! I'm DONE!!!!

I'll never shop at Ulta again. I placed an order and chose to pay extra to get my package before my vacation. I chose next day air and showed it be delivered 3/29 which was perfect and the day before I leave for vacation. I email them letting them know, and was told I chose a different shipping method that was 2-3 days instead of next day. I found the info infact stating I chose next day. When I emailed back and sent proof all they could say is they would pass it on to their Ulta Operations team and sent me a link to their shipping methods and delivery times. To which now it says what method would of been nex day air says 2-3 days. Again I get told when I informed them it's not right to have shipping methods during check out say one thing when in fact it's wrong according to their website they say again they will pass it on to Ulta Operations team. Honestly to me it's wrong and feels like it's their way to make money on shipping and that's so wrong and unprofessional. They are definitely doing something not right so anyone just be aware before spending extra on shipping to get it sooner.