Ulta BeautyReviews of ulta.com

Went into local store in Wilmington Nc. The girl asked me for my phone number, I said no thank you. Then she proceeded to ask me 3 more times! I walked out 🙄

I just found out that my points expired on March 31 I was unaware that they had a expiration date The last time I was shopping in you store I asked your employee if they had a expiration date and I was advised they did not expire I have been unable to keep up with my emails due to my husband is in hospice The only reason I found out that they expired is I was shopping online and saw it! I contacted customer service and no one is willing to help me Its only been a couple of weeks since they expired I feel this is very bad customer service! I love shopping at your stores. Can you please hep reinstate my points even if its just for a few days

I wish I could give it a negative amount of stars! There customer service is arrogant and glib as heck!! I used to shop from them up until now that they used some shady delivery company to leave my package in front of my door but never bother to knock to let me know that my package was delivered! ( I was home all morning that day) I live in an apartment building!!! Any guesses on what you think happened to my package?!! So now my package is stolen and the jerk that I had rthe displeasure of speaking to told me that, that's my problem. That Ulta won't assist at all. He even went as far as to say that it's on me because delivery companies have their own rules and they didn't do anything wrong. Imagine that, defending this delivery company which I have never heard of as if he perhaps works for them as well. So now I paid for stuff that I never received and, will not be replaced, however, I am overreacting because I am upset that what they considered being delivered is leaving something in a public hallway. The nerve!!! Sephora all the way from today on!!!

I would give -1000 stars if I could. Worst experience i’ve ever had with a company in my life. My order was supposed to come a week ago and I never received it. It was worth hundreds of dollars! I emailed them and used the live chat and one representative told me to wait until the 9th so I did. I emailed on the 9th and the next representative told me to wait until the 10th. So I DID. Tell my why now they’re trying to have me wait until the 15th? I hate being lied to. I even showed them proof of what previous representatives were telling me but they did not care. They don’t know what they’re talking about. The emails are very general and they ignore half of the things you say. Never shopping here again. You’re better off with Sephora!

Worst company ever. Hired some cheap ridiculous delivery company to leave my $500 package outside in public in an apartment complex. Of course it was stolen and I’m stuck with the bill. They don’t care. Don’t shop here

Worst customer service I have ever experienced in my life. Will never shop from this company again!

Horrible customer service, very unhelpful. I had to do the online chat because understanding the rep over the phone was nearly impossible, both reps were unhelpful and did not even attempt to correct the situation. I will never, ever order from this company again.

I went into my local Ulta store looking for a lip product. There was one left but the tamper seal was broken and an employee suspected it was used by another customer. I placed the order online and ordered 2 colors. One came with the tamper seal intact but the color lip product that was open in the store, had the tamper seal missing again when it arrived by mail. I called and asked if they shipped this from my local store or the warehouse. I was told the warehouse. I then asked why there were products coming from the warehouse with broken tamper seals (being sent to customers and possibly stores with broken seals). And by broken seals, I mean the seal was peeled back (leaving residue where it should’ve been in tact) and pushed down inside of the box. There was an issue when having the replacement ordered. Starting with the rep assuring me that ordering a replacement was him doing me a favor. We discussed making sure ups could come and pick up the item before issuing a replacement. The rep assured me then ordered the replacement, then immediately told me ups was noting guaranteed to pick it up. Then, the shipping label never came via email. Called back weeks later and ran into another issue with the label. After offering to verify many methods (email, shipping address, order number), i was refused a reshipment of the label by a supervisor. I’m disgusted at the customer service provided. Now I have this lip product with a broken seal and the replacement and no label. Disgusting with both interactions with guest services. I don’t want a coupon because I never want to shop here again.