Ulta BeautyReviews of ulta.com

I placed my order, received my order. I noticed the box that was delivered was wet, when I opened the box I immediately noticed the extreme lack in knowledge on how to pack a box, there was one small piece of bubble wrap, the bubbles were deflated. So Everything in the box was either leaking, missing caps and really just a total mess!! I took extensive pictures! My husband asked me not to use the products since we didn’t know if any of the products were tampered with. I did send Ulta a message, offered my photos, this was almost 2 weeks ago! I did receive the automated response saying they received my email, and so far Nothing! I will never order from this company again!

I purchased an order via on line at 1:00 pm. Reviewed my order and noticed an error at 3:00 pm. I called customer service to make an attempt to request an adjustment- Declined, requested to cancel and re-order-Declined. The very rude customer service agent told me that there was no way to contact the “warehouse” to fulfill my recommendations. Effective communication is the of the most pivotal requirements to operate a successful business. The rep encouraged me to wait for the order to be shipped in 3 to 5 business days, refuse the order, wait an additional 3 to 5 business days to receive a confirmation that the order was returned. This has to be the most dated and counterproductive practices I’ve ever witnessed. I will NEVER order from this company again. I expect better service especially since their prices are 20 to 30% higher than their competitors.

I am writing this review, regarding the customer service at Ulta. I have been a customer, for over a year 1/2 now. I just recently, paid off my Ulta, credit card. Unfortunately, I paid off my Ulta credit card,1 day late. This is the 1st and only time, in a year and 1/2, I was late. A close family member, became sick a week prior. He was diagnosed w/Covid. He was very sick. I was focusing on him & I missed my due date, by one day. My payment is due, the first of the month. I made the payment, early morning on April 2nd. I called and spoke to a rep. I explained my situation, to her. I wanted to payoff the balance on the card. Please could the late fee be waived. I was told, since this was my 1st time ever being late, & due to the fact, I was paying off my balance, she could give me a 1 time courtesy waive on the late payment. At the time, I was impressed, pleased and happy with the professionalism from this rep. Admittedly, I did have some doubts at 1st. This was based on all of the horrible reviews, I had read, regarding their customer service. Unfortunately, the reviews turned out to be a 💯% correct. Upon receiving my May statement, I had a balance, which turned out to be the late payment, that was to have been waived. I immediately called & spoke with a different rep. She proceeds to inform me, I only received a partial credit for the late fee. I am still responsible for the other 1/2 of the late fee. The late fee was for $30.00. The 1st rep, neglected to tell me she was only going to waive 1/2 of the initial late fee. Therefore, my May statement, was mailed out to me, carrying a 15.00 late charge. I also understand, it’s only $15.00. It could b a much higher charger. But, doing that to a good customer, or any person, is just a SHADY business, practice. I tried explaining to the rep tonight, if only half of the late charge was going to be waived, I should’ve been informed, during my 1st initial call. The rep proceeds to tell me, “she really can’t do anything about it” She goes on, to tell me, she doesn’t know what the conversation between the first rep and I consisted of. I asked her, if she could refer back to the notes, in the computer. She does refer back to the notes. There was a note only saying, “will waive late fee, as a 1X courtesy to customer. So, where in the 1st reps notes does it state, she told customer, “only half of the late fee would be waived” The 2nd rep goes on to tell me.....”once they make any changes/updates, to ones account, such as late fee waive, they can’t go back in and change anything a second time”. WOW!! soooooooo convenient!?!?! (NOT) CUSTOMERS better hope, that nothing is processed, update or changed incorrectly, because you’re just SOL.......thanks ULTA:(:(:( Way to treat your customers. Taking my business to SEPHORA!!!!! Hope other good customers, decide to spend their hard earned money someplace else. ULTA does NOT deserve your business or mine!! CLOSED MY ACCOUNT OUT.

If I could give this business a zero rating I would. I purchased 107.00 dollars worth of hair products on 3/16/2021. I decided I no longer wanted the products after reading several complaints. I returned the unopened items via mail on 03/26/2021. 30 days went by and still no refund. I called Ulta numerous times to inquire about my refund and they will not refund my money. I have provided a tracking number to them showing the item was received by them. They will not give me a refund and will only offer a gift certificate. I don’t want a gift certificate, I just want my money back. I will never buy anything from them again. Who doesn’t return money after providing proof of a tracking number?

Poor customer service and misleading shipping times. Do not pay for their “premium shipping” option. They provide unrealistic delivery time frames during checkout and contradict their own shipping policy.

Will not honor prices posted even spoke to lead cashier. They will try to over charge you.

The product choices are endless! I’m happy with my purchases, however, I was never treated so rudely by a store clerk in my life! I had never been to this store in my life so I didn’t know how things worked. I went to the front desk to ask a question about where something was and got snapped at. Said clerk told me the purchase line was at the other end of the counter. I was up there to ask a question and got my head bit off. This was at 100 Oaks shopping center in Nashville, Tn. Needless to say. that was my first and last time I will go in that store!

Their website is terrible. Customer service is the worst. Shipping is slow. DON'T SHOP HERE. YOU'RE MUCH BETTER OFF AT SEPHORA OR SOMEWHERE THAT HAS A DECENT CUSTOMER SERVICE.