Ulta BeautyReviews of ulta.com

The actual in store experience I had had was fine but the website not so much. The address I had for my orders were to the wrong place and when I tried to fix it they kept saying the same thing. (Were working on it, I can’t imagine how frustrating this must be for you, etc.) I basically have been going back in forth with a bunch of different emails and still am. I’m at this point I don’t even want what I ordered from them anymore and I’m never ordering online with them ever again. Worst of all if I was able to edit my order this wouldn’t of been that big of an issue, but unfortunately with the app/website you can’t do that.

Horrible customer service from agent all the way to supervisor. Rude and very unhelpful.

The worst customer service I have ever seen. Also there is no way to fix any sort of shipping error even before the order is processed apparently.

I placed an order online, and ten minutes later needed to modify the location pickup. I called customer service and was told I could not modify my order, because it was ready for pickup in San Angelo, Texas. This was at 7:40 am. The store is in a mall and is not open, so I asked how can it be ready? I intended to pick the Abilene Texas store and made a mistake. San Angelo is 90 miles away from Abilene. Contacted customer support and was told they pride themselves in getting their orders filled quickly (but store is closed). I was told to not pick the order up, and it will be canceled. So in 5 days it can be canceled, but not within 10 minutes of ordering it online? This company needs to redesign it's system No wonder Amazon is most people's choice. At least, an order can be cancelled within a certain amount of time. Ugh!!

wouldn’t suggest ordering online or from ulta, period. they handled my package too abruptly that they made an error in the address and sent my order to the wrong place. now i’m being told i can’t receive a refund or a reship. they got me of $72.17.

ONLINE ORDERING-for ME!!!go into the store ,called these ppl literally 6 to 7 times regarding a delivery Fed Ex put at my front door (porch pirates) no delv had me wait 1 week before even helping me , reached out again ,disconnected several time 4 times and no resolution, find a local Ulta on the phone now req a supervisor and he disconnected wow !! this customer service crew sucks! *

I placed a &250 order after I changed my address. Then as I hit buy, I saw an address I lived 10 years ago pop up in a box as I tapped BUY. I called within 2 minutes to check what mailimg address. It was the old address. I was told changes could not be made after I clicked the BUY TAB. you would think with tecknology/telephones today they could have notified the warehouse. REALLY! They need to correct their communication with the warehouse. CUSTOMERS ARE NOT THERE FIRST PRIORITY, ITS $$$$$. They told me if the people who live at my old address fo not return ehat I ordered, I would lose my $250!

I visited Ulta today for the last time. As I'm checking out and inform the cashier I'm not a loyalty member her tone immediately changes. Suddenly the customer service takes a negative turn! She proceeded to tell me you can't return anything unless you're a loyalty member. This is discrimination and I will notify BBB.