Ulta BeautyReviews of ulta.com

Don't get a store credit card, pointless. Never order online: you won't ever get your free gifts with purchases, and if expire- they won't honor the request. Just stay with sephora- better service or even Walmart.This is one of the worst experiences I've had from gifts with orders, store credit limiting and can never ask for help because I don't get it. Update- if you happen to fall off financially even for a few months they will change your original credit limit- ulta is the only credit card to do this- and I have a store credit card-- what a joke!

Do NOT walk...RUN from ordering anything online with Ulta. They left my order in pending status for weeks and when I tried to resolve the issue through their customer service I was told there's nothing we can do. Reading through these reviews, that seems to be the standard response. Now I'm going to try and go through my bank to get this handled but I will NEVER recommend Ulta to anyone. I will say that my customer service agent Jasmin was very sweet and attempted to help.

My account messed up during 21 days of beauty how convenient. They said it will be on a hold for five to seven days I won’t be able to use it. Something about it the system was detecting the account was trying to be used over seas . I live in US so not really sure why that would be.

The courier service said they showed proof of delivery for an item i never received. I spent $700 for a product I don't have. I am being punished by Ulta and the horrible courier service (which is not even a reputable company, all you have to do is stop being lazy and do your research and you will see this is a common theme with them). I don't understand why Ulta would ship a $700 package through an unknown source it should have been FedEx or UPS. I am now having Ulta and that courier service investigated which started yesterday. Your company has made me the criminal when I have done absolutely nothing wrong, within an hour after the delivery (I was at work 40mins away, and didn't get off until 6pm and make it home until nearly 7pm), I had my friend go down to my door within an hour of "delivery" and she said nothing was there! So how in the world did my package disappear? it was placed at my frontdoor, And why wasn't it placed in the mailroom in the locker so that I could get a code to retrieve it, the courier service was lazy and actually never came to my property! Ulta says the courier has proof of delivery but has refused to show this proof and a picture of the delivery. On top of that, the person delivering for the company is independent, which means they're hired by them to drop packages off and if they marked delivered, they are paid around $2 to $3 per delivered item. So where is my package Ulta? do you truly think that everyone is a liar and that there are no honest people? $700 for an item I don't have but now have paid for. you should have never used LSO (Lonestar Overnight Shipping). on top of that I called them 3 times and was on hold for nearly an hour each time and no one ever picked up, I left my name for a callback and they never tried to reach me. this is a shady company and cannot believe a reputable company like Ulta is okay with this service.

Horrible customer service. I will never buy from them again. I emailed back and forth 5 times with specific question about fixing an order or getting a store credit and they cannot answer a question or even acknowledge what I'm asking. They clearly cannot understand English. I wanted the free item that was missing or store credit. They never addressed either question. Do not buy from them.

They do not let you cancel their catalog prescription and customer service is exceedingly aggravating insisting on telling me that they respect my decision to not receive the catalog but they are unable to help me.

Didn't refund my Asian friend. She’s now nearly $100 out of pocket. A bit racist.

Wow! Sephora would never treat their customers like Ulta does a while back I purchased an item online and it did not work I took it into the store and the assistant manager would not return the item plus she was very rude because it was bought online which is BS because any online items can be returned in any Ulta store. I called their customer service number and told them what happened and they said that was not true what she said and I should contact my bank and get a reversal for payment This is Ulta's customer service told me this so I did. I got a call from the store manager about 30 minutes later to have me bring the item back into the store and she will handle the return herself which she did so I contacted my bank and told them what happened I finally got my refund from Ulta and the bank cancelled the reversal . I went to order an item today online and it would not accept my payment I reached out to instant chat and they refused my business because I called CS back in June regarding my order that could of been resolved much easier but instead this company does not apparently need business and treats their customers pretty poorly. I am very Disappointed in this company I always thought ulta was a good company but not anymore I will be taking my business elsewhere going forward.