Ulta BeautyReviews of ulta.com

Worst customer service I had experience in years, the representative didn’t care to help and when I ask for a manager, they didn’t have one available!

I would give Ulta’s customer service a zero star if I could, their guest service is so useless. They cant change address on orders, they won’t cancel your order and if they do it will take 24-48 hours like WHAT? Why should it take 48 hours to cancel an order that isn’t shipped out? I regret opening a credit card with ulta and will never use it. Sephora would never treat their customers like this.

Aproveché en comprar los 21 días de beauty las bases de Anastasia online y hoy me salenn diciendo que nunca lo tuvieron en stock o el depósito que me van a devolver el dinero lo cual me parece una burla ya que si ahora voy a la pagina y si lo están vendiendo pero a precio regular ridículo yo quiero que los den a precio que yo compre de especial mala experiencia

I went to ulta, I got a perfume, this lady Diane Lopez approached me and told me to give her the perfume to put it at the cashiers, I understand that cause it has the sensor they have to do it, but the way how she told me it made me feel like I was gonna steal it, I asked for the manager, it took long time for her to come and when he/she came, she acted like no big deal. Please ulta, traine your workers better, I'm not gonna go back to your store anymore. Thank your people, cause you are loosing customers thans to them.

If I could give 0 stars I would. I have spent thousands of thousands of dollars at Ulta since it has opened. I've never had a more disrespectful & disheartening customer service interaction than the last two times about the same issue. Luis & Mae for online & phone customer service. Just disgusting. Luis was so disrespectful to me & spoke as if I couldn't understand English & he's the one with the Spanish accent. Mae completely wasted my time & didn't help at all that's why I had to call back & received an attitude. I am just so discouraged from ever buying anything there ever again. The service is like walmart. They definitely down graded FOR SURE. Oh & the issue was for a missing item in my order & my missing birthday item as well... which is still unresolved. BUT SOMEHOW CUSTOMER SERVICE ACTS LIKE IT'S THE CUSTOMER'S FAULT?! I'm so done with Ulta. Never again.

Customer service is ineffective. Cannot bypass eight-business day waiting period when tracking shows package is lost. Customer service has no way to make exceptions or provide other alternatives for items offered online only. I would recommend going to Sephora or directly to product website to ensure satisfaction.

This is the worst customer service ever! My package must have been stolen by Laser shipping but they lied and said it was delivered and I can't get anyone at Ulta to call me back or discuss this missing package. Do not buy anything from them. Very disreputable!

Super disappointed. Saw an online add for 25% off first time salon service so I booked. Then I realized I'd chosen the wrong day, so I cancelled an rebooked. When I arrived for the appointment, not only did they not have my reservation, they were not planning to honor the 25% - the attitude was very casual and nonchalant. No one tried to make it right - no one cared. Never ever again.