Ulta BeautyReviews of ulta.com

Will never order from Ulta online again. CS is completely useless both phone and chat. They refused to refund an order that couldn't be delivered and was sent back to sender (AKA Ulta). Sephora is way better at shipping stuff. Just saying.

When you shop online, and you're a diamond member, and you buy a fair bit of merchandise only to have them prep the shipment and then leave it sitting for days on end, you hop on Ulta customer service chat. It's what you do. Unfortunately, Ulta doesn't care. They won't go see why it isn't shipping. Meanwhile, the only reason I bought online was for a free goodie bag that they ran out of stock on the day after I placed my order. There's a Sephora in town, I'm just saying.

I am a bridal makeup artist and hair stylist that have enjoyed Ulta for many years. Before Covid I loved going to the store to explore, discover and find my latest item. But I have had a double-offender with Ulta online orders. I have never had this experience in the 10+ years with them, and always felt they had delivered. The first mistake was I had recieved a package with items that were not my order, and I needed the products I ordered for my bridal work. So I called Customer Service letting them know I needed my order and I kindly returned another person's items to Ulta (mind you I do not personal own a printer and live in a very rural area to take the package to UPS or USPS). I had requested that they send my order quickly, and the Customer Service rep did not do so and (I did pay for faster shipping on my order original) I placed an email complaint and posted a video of it on Ulta FB and they had the shipment to me right away. I could not believe it took me that much time to have them own up to their mistake. The second time, I was excited to see a sale happen on their website and decided to stock up for my work and purchased over $300 on the 27th of September. I had an email letting me know that they have separated my package in 3 deliveries, which I can understand. I recieved two packages, one with a long invoice detail of what products should be in it, but only a few products, I think it was 4 things, and later had my third package. I thought it was werid and called Customer Service and let them know that I had package with a long invoice but only a few products. This was on the 4th of October, I then emailed them about what happened and the items I did get in the mail. I would get scripted emails nothing to do with what I wrote about, and felt like they did not read my email. I then chatted online with a Ulta representative for 40 minutes (more waiting then chatting), whom place a concern to the "higher ups", and I had an email saying I had to wait for them to review my case and wait for their response, it is now October 13. So here I am have 9 items and missing 37 items. I do not know what to do anymore. Id like to call my bank and make a claim that they did not deliver on 100% of what I ordered. I'm not one to steal so I'd pay for what I did get. But I think it is unfortunate to not be able to enjoy the deals of what was offered if they just decide to refund everything. Why have deals like that if you can't provide it or communicate delay due to restocking? I dont know this back and forth is not finished yet, but my experience with Ulta at this time is not a good one. I do think they need a better system in place for customer service and better communication for restocked items and delays.

Ulta has joined the predatory data collection trend. Wanted to exchange a purchase from Ulta. Didn't have a receipt but have a "member" account that can verify my purchases. Clerk informed me that I must provide a mobile phone number to make an exchange or return regardless of my record of purchase or even if I have a receipt. This is a data mining tactic made by many co ponies to access all the information in your phone. Contacts, email, photos, text, etc.. This is very unsafe for consumers as it exposes us all to very simple access to all of the very personal information in our phone/email. You are standing at the counter and expected to review their privacy and user agreements and instantly agree to. I realize many companies are now doing this but that does not make it ethical. If you close your "account" they still maintain access to your data- you've given them access to email and mobile data- everything that is in your phone. Shame on you Ulta.

This is the worse customer service in the internet, don't bother to waste a phone call they are completely unhelpful useless, I will never contact them again, they should stop answering the phones what for??? This is the worse ever

Called "Customer Service" tonight and was hung up on 3 times in a row after being told i had to wait until the 14th until you could do anything about my order. The tracking info still claims its arriving on the 6th. Probably not because it's the 9th. The tracking information has not been updated since the 4th. Told i have to wait 8 days for the package is deemed "lost" and for them to help me at all. Yeah, well LaserShip themselves told me it was lost. Ordered $499 worth of make-up from you on the 2nd so as of now it's 8 days. Not once was I rude to your CS team in India. Asked to speak with a manger. Told there was no supervisor and was hung up on. They saw my number calling back twice and was immediately hung up on again. My order os 350$ worth of make-up. This is the ABSOLUTE WORST CS I have ever dealt with. Pardon my French but this is bs. I had to contact both you and LaserShip to even bring up an issue and the tracking number never even said it was delayed. That’s bad business for both of your companies but I especially expected more from you, Ulta!

I was banned from purchasing online after submitting claims for missing items. I proved that items shipped were 6lbs less than what was supposed to be in the box. I have lots of points as a diamond member that I am not able to use now. Due to allergies, I am not able to get the vaccine and feel uncomfortable going to store. Many emails sent and phone calls to Customer support and Ulta upper management. They do not care about the customer and will accuse you of reselling their items. I explained in detail that this is not the case. Instead of investigating the issue why so many items are missing, they just block you. I now will purchase from Amazon, Sephora and SkinStore. Horrible customer service after being a loyal customer for years. After searching on the internet, I see there are many customers banned after claiming that items were missing or returning damaged items.

I purchased online over a week ago...I still don't have any status updates on shipping...I would have purchased in store, had the products been available..I called customer service this morning, and was told there still wasn't any shipping information available..I was told I would have to wait another 8 days, before Ulta could do anything...it has already been 8 days, and Ulta customer service has no further information or interest in helping me. I will be shopping elsewhere..too many bad reviews for Ulta, indicates a bigger problem internally, and that they are not interested in resolving it..