Ulta BeautyReviews of ulta.com

addendum - i posted my previous review as well as this one on the ulta fb page and they deleted them both. Ulta has the single worst customer service I have ever experienced.  I sent in a return as anyone normally would have - to their mailing address and since I didn't hear from them after about a week I reached out to them to find out the status of my refund.  The customer service agent told me that since I didn't alert them to expect it ahead of time that it could now take up to thirty days to get my refund back.  As of today I still have not heard from them so I emailed again, forwarding my previous email so the new customer service rep could read and see where it stands. This person didn't even read the email because the original response from Oscar was asking if I received my goodies yet.  So i told him to reread it again, the next response was a full verbatim copy and paste from two emails below saying it could take a month.  I wrote back again and the response was I'm so glad we could help. I then wrote a comment on Ulta's FB wall and they responded asking me to DM them with the information so I did and I have received the same response. No one is bothering to help expedite it or anything.  It is this robotic well you didnt alert us - which is LUDICROUS - so it's your fault and now you have to wait.  So now something that arrived at their location that was sent out on sept 21st, arrived sept 27th will be refunded nov 5th or actually I should just hear back from them by then, so that's over a month.  This is literally the worst experience I have ever had with a HUGE NATIONAL retail chain.  Oh also, they deleted my comment on their facebook page.  Don't shop there.  It's the 29th of October and I still have not heard back from then so I decided to call them and speak to a live person.  The person on the other line told me that they have no record of me sending back my package at all and that it is over to the warehouse to handle it and I have to wait again just even to receive validation that they did receive my package and are handling it.  I have a tracking number from the post office that shows it was delivered to their location for returns.  I asked the person that helped me today for a number to talk to someone in the warehouse and I wrote it down and called it as soon as I got off of the phone to just get a verification that theyre doing something on their end and the number he gave me was to UPS not the warehouse!  I am actually only trying to get a confirmation that my package has arrived at the warehouse so I can confidently say that I know I will be receiving my refund on the 5th as they keep repeating but nope can't even get one single acknowledgement with a useful piece of data.  I am absolutely disgusted by this company and their tracking methods, policies and customer service.

I just got off the phone with an Ulta rep on the phone. I did not catch her name but I wish I would have she was very rude to me quite a smart ass to the point I’m not sure if I wanna keep this card anymore I do not like to give out my account and routing information especially the routing information your company should allow the front and back side of a bank card with CV number. Your representatives are useless and extremely rude

Ulta banned me because I used multiple addresses and different forms of payment. They said this pattern does not reflect someone using the account for personal use or for gifts. Apparently, you're not allowed to shop while you travel- sucks that I just so happen to travel for work. As far as multiple payments. A credit card for one purchase and a PayPal account for another is apparently too suspicious. They and their guest services is such sh!t. 0/10 ever spending money there again. They advise me to "go shop in store." Yes. That's so convenient during a pandemic. SMH. Sephora it is!

Definitely never purchasing from this place again. Back to Sephora. Returns with these people are a nightmare. No thanks.

Horrible, Horrible customer service. $10.00 difference in posted price vs rung up price and the company WOULD NOT refund the difference….unless I gave them my phone number for a rewards card. I walked out and left my $159.09 purchases right on their counter. Called my bank to file fraud charges and I called headquarters. The lady at headquarters was nice enough, but honestly- getting a $10.00 refund for a wrongly posted price should not have required my telephone number or opening a reward account. The local manager was of no help whatsoever. All I want is my $159.09 refunded to my bank account, and you will not ever have to worry about me being an Ulta shopper ever again,

Do not order from Ulta if you want to get free gift. This is not a first-time situation when after ordering two-three days later I am getting an email that I will not get this free gift. Really? If you have 10 free gifts but would like to get 1000 orders from the customers you will create these situations, if not you will not allow the customer to add this product to the cart by regulating the stock status, it is a simple way to prevent over-ordering. Very disappointing situations.

I was banned from ordering from Ulta online. After been years a diamond status and loyal customer, Ulta banned me from shopping online and falsely accused me as having multiple identity. It was mistake and error I unaware of, few weeks ago friend of mine asked me to help her to placing an order online using her credit card and after several attempts it didn't go through I thought that was strange because all her information was entered correctly. So, I decided to use my own card nonetheless my own card got rejected it as well, and I found out later after unsuccessfully placing her order she told me her Ulta account online having issues with her payment as well but she's not being transparent at first place,I'm very upset. After the incident I was not able to place online order for almost a month, so I emailed ulta CS back and forth because none of CS can clearly explain to me what it's really happened after few weeks I was not able to check out online, it kept shown verify your payment when at the time I tried to check out. All my card and address always the same and was saved on their system. They last CS was supervisor who is responding to email stating "We hope this email finds you well! My name is ****and I am a supervisor here at Ulta Beauty Guest Services. Please know we value your comments & concerns a great deal. We are very sorry to see you are having problems to order online in our website. After further review you are unable to order online due to a variety of contributing factors. As we researched your account, multiple identities and payment methods for the orders placed with your account were found. Please know that we only promote purchase for personal use or gifting and that these findings are not typical of a guest shopping for a gift or a product for themselves. At this time we will no longer be able to accept your online order requests on ulta.com. We welcome you to visit your local Ulta Beauty store for your beauty needs. I didn't aware using other credit card and billing address will caused me banned from shopping Ulta online! I was authorized by my friend to use her CC. I called CS numerous times to let them know this is an error and falsely accused, all them is trained to stating copy and paste what is on their website about term and condition. Sakinah supervisor was unprofessional, repulsive and ridiculous RUDE, raising her tone said nothing she can't do everything it was generating in their system is anything else how can help you with?? Shown no emphaty, not even trying to help if they can escalated this issue since it was a mistake, WORST CUSTOMER SERVICE EVER. I'm so frustrated because I have been saving a lot points this past two years. Now I'm not able to spend them. I do not shop in store and do most shopping online for my whole family. My business isn't appreciated here. I'm done with Ulta:(

Do not order from Ulta beauty they'll charge your credit card and not give you your items they make you seem like you're a liar and you do not receive your shipment