Ulta BeautyReviews of ulta.com

I have been a loyal Ulta Beauty Diamond member for six years and have spent thousands of dollars with this company. Unfortunately, my recent experience has completely changed my opinion of their customer service. My account was permanently restricted from making online purchases because their system flagged a chargeback. The problem is that the dispute was canceled before it was ever completed. I never received a refund, credit, or any money back from Ulta, yet my account remains permanently restricted as if a chargeback actually occurred. I contacted customer service multiple times and was told they could see the restriction was triggered by the canceled dispute, but they also told me there was nothing they could do to correct it. There was no escalation, no meaningful investigation, and no effort to resolve what appears to be a system error. As a Diamond member, I have now lost access to online shopping, Diamond-exclusive online offers, subscriptions, and many of the benefits I earned through years of loyalty. It’s incredibly frustrating to be penalized for something that never actually happened. I’m not looking for compensation or special treatment. I simply want Ulta Beauty to review the facts and restore the account of a loyal customer. I hope sharing my experience encourages the company to improve how situations like this are handled and to empower customer service representatives to correct obvious system errors.

OMG, the store is wonderful, BUT, DO NOT, I REPEAT, DO NOT open a credit card. This bank actually charges you 9.00 to make a payment. The customer service is absolutely horrible!!!! I have never had to pay by check on a automated phone call. The customer service people will not do this, only if you pay 9.00 extra. WOW, I guess they put the extra 9.00 in their paychecks!!!!!!

Do not get their credit card! They will charge you a late fee if you are 1 day late and then when you pay in full, they will charge you for interest that accrued on your zero balance. Do not use them to return your Shein items either. They left an item off my return and put it in a separate bin in the back of the store. A manager had to find the item and give it back to me...they were unable to add it to the return and now I'm stuck with the item. I would bet someone was trying to pocket the item for themselves.

I ordered $135 worth of products only to have them deliver it to the incorrect address and went back and fourth 3 calls and 12 emails with proof of incorrect delivery image but yet they said it was out of there hands. Definitely not ordering online again.

Ulta PERMANENTLY banned me from online ordering based on an unfair claim of fraud. They claimed I used multiple identities/multiple payment methods, but they won’t give me the specifics. I can’t even defend myself to get it fixed, since I don’t know what caused the ban! I’ve only ever purchased from them probably 5 times in twenty years, always under my own name. I found out that this ridiculous online ordering ban has happened to possibly thousands of other customers. The worst part is that it that when your account is banned, you just get a generic “payment failed” error, and they will make you think the error is on your end, when in reality it’s likely caused by an unjustified online payment block. They won’t even give me the chance to verify my identity, and they said the ordering ban decision is final. This policy is truly insane, and they will go out of business if they continue with this treatment of their customers. I’ll never set foot in one of their stores again either, and I recommend that others buy from Ulta’s competitors rather than risk this type of treatment.

Horrible customer service! Package lost, and Ultra Beauty refuses to help.I am incredibly disappointed with Ultra Beauty and will never shop here again. My tracking showed the package was delivered, but I never received it. I checked with all my neighbors and went to three surrounding houses—nothing. We have never had package theft in our area before.When I contacted customer service in the app, they promised to reply within 24 hours. Instead, they ignored me for 3 days. I wrote again, they blamed delays and went silent for another 2 days. Only after I threatened legal action did they finally reply, coldly stating they wouldn't help or refund me just because the tracking said "delivered."Their customer support is a nightmare, and they do not care about their customers at all. Beware before buying from Ultra Beauty—if your package is lost, they will just take your money and ghost you.

Me cancelaron mi pedido por no respetar el descuento, segun fue rechazado el pago pero si me lo cobraron, ahora estoy en la espera de la devolucion, que tramposos.

I placed an online order for same day delivery. It was right at the cutoff time but even during the checkout process it still stated delivery between 5-7pm on the same day. I even received a confirmation email at the cutoff time of 3pm. I had to be at home to receive the delivery because of the amount and it required a signature. Made sure I was home. No delivery. Contacted customer service they made all these excuses about CST vs MST. Wrong ~ the app is location specific. It makes changes in time based on your location. They can’t cancel the order because they only allow cancellation within an hour of ordering. Customer service told me I can refuse the order and receive a full refund including fees. We weren’t home to receive the delivery anyway. I did contact the driver after receiving the text message stating they were on the way. Told him to return the order to the store no one was available to sign. The driver ignored my text. He left the package and just “signed” for me. After not receiving my order with a 20% coupon, I went on Amazon and ordered everything without a coupon and still saved about $20.