Ulta BeautyReviews of ulta.com

C’est un site roublard, j’ai enregistré une même opération et fait la capture d’écran et 3 jours successifs le prix n’a fait qu’augmenter

Do NOT buy online!! Terrible customer service! I keep calling about my refund. I returned several items and they say they are processing my refund and than NOTHING!!! I have to call back for the 4TH time tomorrow and see where the heck is my refund AGAIN!!! And don’t get me started on damaged goods. Three things mailed 3 different times have arrived smashed and damaged because they suck at packaging things securely!!!! Go to Sephora instead to save yourself a headache

Terrible customer service representatives. Please do not order online with this company. If you need a product please seek an associate from one of the locations. I personally may stop purchasing with Ultra together, as the products I normally purchase from them, I can also get from Target, or Sprouts. Everything is about money with this company and they will lie and inconvenience their guests just to keep it.

The worst online customer service I have ever experienced! It has taken multiple terrible experiences before I felt compelled to write this review, so I can say confidently this was not a one time issue. The customer service reps online (email) are beyond useless. All they do is repeat your issue back to you and tell you something you already know. There is no problem solving at all. I’m a Platinum member, so one would think that buys some good will, but no. This happens every time - I ask a question, stating what I already know, and a day later I get a response, “We’re sorry to hear…,” then some form of what I’ve already said I know won’t work, and there are no options. Whether it be wanting to redeem a large number of points on an item you don’t carry near me, exchange issues, or shipping problems (the list goes on). Every single time the only thing accomplished is a jump in my blood pressure, a waste of my time, and a push that gets me one step closer to switching to Sephora. Judging by the online reviews, I am clearly not the only one with this issue.

I walked in to Ulta Beauty in Oct for a spur of the moment haircut. K.C. did a great job; very personable and pleasant. I was pleased with the cut. I made an appointment to have some tape-in hair extensions installed for a very special occasion during Thanksgiving week. I have some obvious hair thinning due to age and am very uncomfortable with it. I agreed to come in with freshly washed hair for an 11:30 app. At 10:15 K.C. called to offer to have me come a bit earlier. I told her my hair was soaking wet and that I live in Glenburn but agreed. I arrived at 11AM. My hair was completely dry on the sides and top but a bit damp in the back. Literally, 1 minute with a blow dryer would have done it. But K.C. told me she would have to charge me $40 for a complete blow-out. She was clearly miffed about something. I am a senior citizen with limited income. I didn't have the $40. I was so disappointed and upset. But all she said was "have a great afternoon."

Please do not order from this stupid company. Keep in mind that I spent 167$ at this place. I accidentally entered the wrong city on the address, and was told that they cannot do anything about it. Like what? There’s no policy in place to cancel my order nor change the address? Even though I contacted support literally seconds after I placed it. Absolutely ridiculous. I will be contacting my bank and will be filing a dispute.

I went in to buy waterproof mascara because I was on my way to my Dad’s wake. I was making plans on the phone with my brother while waiting on line . I started to put the phone down as I approached the register but before I could - the cashier reprimanded me about putting the phone down . How rude. We called to complain and they never returns the call.

I have been buying make up from Ulta for a very long time, I always order the same shade of foundation. They recently sent me the wrong shade, and when I called to complain they basically told me that they wouldn’t be helping me and there was nothing they could do. So I basically wasted $50 and had horrible customer service. They wouldn’t even exchange it for me, they told me just to go into the store and do it there. I then expressed that the store didn’t carry it and I didn’t have any other choice, And then they just hung up on me. I will never be buying from the company again.