Ulta BeautyReviews of ulta.com

Their customer service skills are awful, I explained very well over email about my issue, yet they gave me false informaton,

Ordered a CC cream in fair color, obviously my color And received a bag of samples in brown How does that make any sense? Wasteful, and not doing anyone a favor when they go to the trash Wish the person in charge, hopefully not a robot had paid attention Would have been great to try the samples Yes, there are very white people in the islands

To be honest they need to leave us alone they follow us everywhere we go

They don’t have a lot of products and when they stuff on sale, they don’t stock up quick again before the sale is over. Don’t get me started on this $50 purchase gets you free shipping because it’s gonna take its sweet time to get to your house. Stick to Sally’s, spend $25+ and you get 2-day free shipping sis.

Chicago North Michigan store.....customer service low. Floor staff not helpful. A staff member was helping a customer in a isle however they spoke continuously without staff working politely moving to side so I could look at product. I waited patiently and when they were finished the staff member didn't ask if I needed assistance. I found the items myself. Wow!

Just made a purchase today. When I got home, I noticed that there was one item missing so I came back to the store w my receipt. The manager took a look at my receipt and she went to the back to check with the camera to see if the cashier gave me all the items. Then she came back to me and confirmed that she saw the cashier gave me everything. But like I checked my bag at home really carefully and my car but I couldn't find the missing item that's why I spent like 20 mins driving back to the store. This is making me really mad and the service is really bad. Earlier during the day. I brought Ulta stuffs that I bought in an Ulta bag and went around to find something to exchange. The employees (including the manager maybe) hit me up like 10 times asking if everything's okay or if I needed a shopping bag and I had to say no so many times. That's really annoying that they're acting like I'm suspicious or something. Baaad services! I'd not come back

I’ve been to the marina Pacifica store and the Huntington’s beach store. I’ve noticed they avoid helping African American customers like myself: I’ve been treated rudely and have told that someone else needs to help me. I’ve had ppl say they were too busy to assist me and proceed to help a caucasian customer on several occasions There is a Muslim girl who works at the marina Pacifica location who is the biggest culprit at that location. If Gabriel union is thinking of having her product line at certain ulta locations then she is making a huge mistake as it’s clear to me that some locations don’t want people of color shopping there. I’ve shopped at ulta as it’s close to me but each time I leave feeling that I’m not appreciated or valued as a customer.

Ulta has some wonderful customer service people. But then you get the non-caring ones on occasion. DO NOT ORDER an expensive product online (that advertises more of the same product you want as a gift) and pick up in store. In my case it was IT CC+ Cream. You will be given samples of brands/items you don't use not the gift that was advertised. Learned a lesson with at least 3 calls to ULTA.com and the local ULTA store. Was on hold for almost 22 minutes while Sharlita from Nevada did nothing. I learned a lesson. I will be shopping at Sephora for the bulk of my beauty purchases!