Ulta BeautyReviews of ulta.com

Their website is a living hell!! nothing is working properly, not chat, not payment, not any other thing! yes, you have an hour struggling then you may place an order but no payment can be made in this living hell. no way to contact anyone.

I placed an order on Black Friday and ultimately never received the order. I kept an eye on the tracking and noticed at some point it was leaving my state after arriving. I contacted customer service and they said no no, give shipping more time. I tried to explain it's clearly leaving, and the person abruptly stopped responding. I emailed them once the item fully returns to them and say hey, I'd like my order shipped back. I also confirmed that my address was correct and that there were no problems at the post office regarding my address. Ulta told me, after a long cut-and-paste response about how much they care about their customers, that they would not reship it and I'd have to pay full (non-Black Friday) price for my order. For the problem that was not my own. Every time I followed up on email, I got another long cut-and-paste response about how much they care, followed by either completely 100% ignoring my concern or telling me to pound sand. Eventually they said they'd forward my concern to a higher person, which was just told to get me to stop emailing as that never happened. Every single person I talked to on this journey said while hiding behind forced pretty words that they don't care whatsoever about the customer. If Ulta DOES care, they need to start addressing this deeply rooted situation. They lost a longtime customer over a few Black Friday dollar savings.

I go to Ulta at Spartanburg South Carolina For about 3 years Amanda colored and cut my hair —— always did a beautiful job But because of my surgeries and hers we could not connect for 6 months I had a appointment scheduled no one at Ulta call me to tell me that Amanda was still out So this other person named Cara told she could do my hair The color in the computer and she was experienced cutting hair Thought about it for about 10 minutes How could she mess up my color ? She cut Hair for a living so hard is it to cut less a half inch off straight? So I said ok Wow Cara got the 1 color all wrong—— my hair was 3 different shades of brown—- gray streak so bad Cut? The half inch I wanted? Cara cut about 9 inches + !! And my hair was so gap up —— it was long then jack up 2 inches—-Zigzag Up and down The back of my hair was about 8 different lengths Never in my 62 years was my hair this short I had strangers/family come up to me say wow what happened to your hair? Did you put your head in a wood chopper? Did you used a hedge trimmer? Did try to cut and color your own hair? This happen November 2021 ——so I missed Christmas with family——my birthday in January——Granddaughter Birthday January and many doctors appointments because so embarrassed ! Still March 2022 I still hiding She cut my hair super short now March 2022 It still super short ——and looks awful it be a year or more before it get long again If you New and go to Ulta don’t let Cara come near you head you will regret it Plus

I tried to give 0 stars but it would not let me the Lisbon Connecticut store Is the worst store I have dealt with. I had three appointments booked for the same day and time one for each of my daughters and myself that I had booked just over two weeks before. I received two calls from the store asking me if I was keeping the appointments and asking me to confirm they were indeed for three different individuals. I insisted I was keeping my appointments and there was three different people. Then 5 days before my appointments I get a text that all of my appointments were cancelled. Now I cannot get all three of us in together until may since both of my kids are in school during the week. I have now been on the phone with customer service for over 39 minutes with no resolution other than I will escalate your concern. Really that is your solution to the ignorance and disregard of your employees to your customers my kids were looking forward to this the store is an ass now I get to tell them they are not getting their hair done. They should be ashamed of their employees and business practices there is no reason for any of this to happen they have no right to cancel my appointments to give them to someone else

I placed my order on a Friday so it’s fair to assume I won’t be getting it soon due to the weekend however after 7 business days and no tracking number in sight I contacted customer service chat and was basically told you’re SOL because it takes 3-8 business days for the product to ship. Cool thanks. The very next day, my order was cancelled and refunded. Not the outcome I wanted since I used a $10 off coupon, I lost the code. I contacted CS again and was given the SOL statement again but was given a one time use $10 off coupon code due to mine being gone now and the coupon code was “already used” when I went to use it 🙃

This is a warning so you don't have to spend time contacting guest services and feeling frustrated over item(s) you wanted to come in perfect condition or to match your purchased order. Firstly, it is not guaranteed that the shipped items are wrapped enough to avoid broken items. Secondly, they wanted to charge me for the wrong shipped items if the items don't arrive within 60 days. That would've been a minimum of $100 for a mistake on their end.

Would give zero stars if I could! Did not receive two orders so Ulta reshipped and I didn’t receive those either!!! Ulta will not give me a refund because they say the orders were confirmed delivered. So now I’m out 100+ dollars and no products! Do not use Ulta.com!! Awful customer service!

Would rate zero stars if possible. Ulta sent me an entirely incorrect order in December. My original order included a very nice gift with purchase which, of course was “no longer available” to include with a reshipment of my correct order. I was to receive a return label to send back the incorrect order. I never received that. Telephone customer service is NONEXISTENT. The reps are not empowered to do ANYTHING to help except read from a script they are given - frequently in broken English. I have been a diamond member for many years and a loyal customer since 2002. I received a coupon on my app to “celebrate “ my renewed Diamond status with a free gift. I chose from the list of gifts specified on the coupon and the cart insisted that the item was “excluded from coupons”. REALLY??? This is directly from YOUR own offer. ZERO help from the young lady who barely spoke English and for the second time, I’m told no supervisor is available with whom I can speak, and someone will “call me back”. NOPE, Not falling for that one. I tried that with the last fiasco. No call . So- I will do what many others are apparently doing- take my business back to Sephora, Walmart, and Overstock. Ulta’s arrogance and lack of appreciation for customers will be its own undoing. And David Kimbell, CEO laughs all the way to the bank.