ULTA Beauty offers customers prestige & mass cosmetics, makeup, fragrance, skincare, bath & body, haircare tools & salon. bareMinerals, Smashbox, Murad & more.
Ulta Beauty (ulta.com) has 2,261 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Karianne N.
Absolutely horrid customer service. I was a loyal customer for years. I stopped shopping with them about 6 months ago when they screwed up my last order but like a fool gave them another chance. They now take your money and refuse to refund it when your order doesnt ship. If your order does ship its never on time and often not what you ordered. Sephora may be more expensive but its definately worth the amazing customer service they provide
Donna W.
I was very disappointed as I was addressed rudely by the hair dresser. We agreed on a color, but when it came out it was way darker and it completely fried my ends. She left a ring of color around face , and let me leave that. She seemed annoyed to be there a d kept walking away to sit on her phone. It took three weeks to wash the product out of my hair, I spent over 150 dollars there The haircut was not good at all either, I had to get it fixed somewhere else Never going there agsin!!
AJKD
If you have any issue whatsoever they absolutely will not help you.
Ash C.
First they hung up on me. Then when I talked to them again they were un-helpful. Because they removed an item from my account and the coupon.They didn’t notify me so because of that they charge me 15 extra dollars TERRIBLE SERVICE!!!!
Laura
Horrible customer service always. On my latest trip I could not find anyone on the floor to help me, so I asked for help finding a product when I got to the counter. They asked if I would like to wait to complete my transaction with all my items or I could put it through straight away when they brought me what I was looking for. I said that I would put my other things through first. When my item arrived I asked to pay and was told to go to the back of the line again as there were other people waiting. I would have waited at the till if I knew I would have to queue again. I told them to keep the item and received a look as if I was ignorant when they lied to my face at the counter just minutes before. I will never go there again.
Deja V.
Online deals are a scam. Order tracker showed delivered on 4/20 but it wasn't. I reached out and was told to wait until the 26th. Well that was today and still no order so I reached out again only to be told by a supervisor that since it shows delivered, so sorry no refund. This was almost $100 down the drain...was my birthday present to myself.
kenya J.
Dash to beauty people don't waste your time signing up for it because they will run out of items online you will get the coupon code for the discount but won't be able to use it because they don't have enough products for online purchases for the amount of ppl that sign up waste of time and customer service won't respond
Tonja F.
Customer service is terrible. They told me that my payment went through,it did not. Then charged me $70 in late fees. I canceled my rewards card and will never go back to Ulta stores or online. They should be able to tell you over the phone if your payment went through or not so you can use another card if need be.
