Ulta BeautyReviews of ulta.com

So after falsely advertising free shipling, I said screw it, and ordered my brow pencil anyway. Was supposed to be here on Monday. Now it's Thursday, package hasn't moved in 3 days. Ups starts inquiry. I call Ulta- on hold 1.5 hours before someone finally picks up. They try to tell me I have to wait for UPS to find it! I flip out- uhhh, no not happening! After another 25 mins on hold, they come back to say they will ship out another. That's why they get 2 stars. Because it took me 2 hours on hold to get my product that I paid for reshipped. No major retail operation should work like that! Save yourself the headache and buy thru Amazon. Super awful customer service! Beyond awful actually! Never again Ulta, never again!

I like going in this store in my town of Spartanburg, South Carolina, but I feel a bit mixed about the customer service at this store. Sometimes, the retail people are helpful and offer genuine advice. Then, there are times when the retail/ customer service people are less than honest. For instance, I went to my local store about a month ago, in search of a lip sleeping mask called Mamonde. I’d researched the mask ahead of time, and I read plenty of reviews to decide that this was the product I wanted. When I got to the store, the girls on the floor pushed me into buying “the last” jar of this product they had. The packaging was ripped, and it was clear someone had opened it. The sales girls made a show of going into the back to see if there were any more jars of this product left. They returned, and told me there weren’t any jars of this product left, and said they didn’t expect to get a new order any time soon. Since the jar looked relatively in tact, I bought their last remaining jar of this product—even though the packaging had been tampered with. A week later, I checked back, and low and behold there was a new jar available, and the packaging was in tact, and unbroken. I felt stupid, and like these sales women had manipulated me and dumped a tampered-with product on me because they saw me as an easy mark. This was stupid on my part. I really should have checked an online source, but I wanted to try the product before I ordered it online. The product turned out to be good, so my complaint is about the customer service people, who were pushy and false. From now on, I will buy this product online to be sure it hasn’t been opened already, or tampered with.

I used to shop at Ulta all the time, but they closed the store near me. When I got 2 Ulta gift cards, I decided to use them online. I found what I needed, found an item that earned me free shipping on the whole order, used a coupon code, and added another item to get me to the amount of the gift cards. Great, right? Well, when it was time to pay, I couldn't enter 2 gift cards. The system would accept only 1, which is ridiculous. It was late, so I researched the issue the next day. It turns out you have to contact customer service to use multiple gift cards. Ok, I filled my cart again and chatted with a service rep. She combined my 2 plastic gift cards into 1 e-card and sent it to me. 2 hours later - no email with the gift card. I called and found out there was a typo in the address they used. I got the email and went to the cart to complete my order. Now the free shipping was gone! So I removed the "free shipping" item (it was overpriced anyway) and found something else to get me to the $50 limit...which resulted in me losing the $3.50 off coupon because it was apparently a "prestige" brand. By this point, I was afraid the item I really needed would go out of stock, or something else would happen, so I just placed the order and decided I am DONE with Ulta. I can get what I need at Sephora and it's a much better experience.

Ulta products are fairly priced and have decent delivery to Ontario Canada. The service is terrible though I received the wrong product and asked if they could send me the one ordered. Person I spoke with couldn't access the order or shipping info and assured me that someone would call me that could help me. That was four weeks ago and I ended up gifting the wrong item to a friend it simply wasn't worth going back on forth on. Would not order again on line.

I went to their salon for a new hair style. Took a picture of the style and color with me. $ 200 later I walked out of there with a style and color that looked nothing like my picture . I told them I only wanted an inch off the back of my hair and Ithey ended up taking six. Now I feel worse about myself than I did before I went in. I am so disappointed and sick of paying for lousy service.

I recommend NOT shopping online. If you go in the store it’s great. But online..huge no no. I ordered a Mario Budescu spray (which is a facial spray), some eyebrow filler, mascara, blush, bronzer, highlighter and makeup wipes. The package arrived two days late. The lid of Mario Budescu spray was unscrewed and had damaged EVERYTHING. But oh well. I should get a refund, right? No! The customer service was totally rude and unhelpful. After tons of work I finally got a refund. Lord. Shop in stores. Please. Sephora is a whole lot sweeter. Go there.

First time I have shopped at Ulta - and never again. Their customer service is extremely poor. I relied on the young man behind the counter to help me to find the water-proof mascara, however, the young woman behind the counter was extremely rude. Although she showed me where the products were, she would not wait on me. I had to stand in line and wait for the young man, which was difficult as I am an amputee. She motioned to the woman behind me and refused to take me. Perhaps the store does not like old ladies, or disabled old ladies. I will never shop there again. Other shops do not go out of their way to shame the customers.

Ulta, I want to love you I really do. But my order got stalled for weeks in Lathrop, California and had to be ordered again. Costing me over an hour of wait and talk time with customer care who wanted to blame UPS. It all comes down to Logistics and if more than one person is telling you what I am, then you know it's true. I'll try you again some day soon. Thank you Ulta my package did finally arrive. Four wks total.