UlikeReviews of ulike.com

Response from UlikeFeb 26, 2024

Hi Kelly, we are sorry to hear about your experience. Our spin-the-wheel promotion is designed to provide customers with a fun experience and a chance to win exciting prizes. Regarding the issue you mentioned, we want to assure you that our promotions are legitimate, and we take customer privacy and safety very seriously. To help resolve your issue, we would need some additional information from you, such as your email address, so that we can verify your identity and investigate the situation further. Please provide this information to our email at [email protected], and we will do our best to assist you promptly. We appreciate your interest in our products and promotions, and we will continue to strive to provide excellent service and products. If you have any other questions or concerns, please feel free to contact us. Thank you!

Response from UlikeFeb 26, 2024

Hi Kathleen, We're sorry to hear about your experience and understand your frustration. We strive to provide high-quality products and excellent customer service, and we regret that we have not met your expectations in this instance. To assist you further with your refund request, our customer service team has reached out to you via email. We value your feedback and would like to ensure that your concerns are addressed promptly. Please feel free to reply to the email or reach out to us directly via private message, and we will do our best to resolve this issue to your satisfaction. Thank you for bringing this to our attention. Thanks for choosing Ulike! Hope you enjoy the rest of your day! XOXO~ Warm regards, Emma Johnson Ulike team

Response from UlikeFeb 21, 2024

Hi Jen, We are truly sorry for the inconvenience you've experienced with your recent order. Due to high order volumes during our Valentine's Day promotion, there has been a delay in processing orders and providing order information. We understand how frustrating this must be, and we apologize for the difficulty in reaching our customer service team. Rest assured, we are actively working to process your order and provide you with the necessary tracking information as soon as possible. To expedite the process, could you please provide us with your order details via email at [email protected]? We will do our best to resolve this issue promptly and ensure that you receive your order without any further delays. We value your business and hope to restore your trust in our brand. Thank you for your patience and understanding. Warm regards, Emma Johnson Customer Support Team Ulike