UlikeReviews of ulike.com

Response from UlikeOct 14, 2026

Dear Customer,​ We’re truly sorry for the frustration and inconvenience caused by the delay in your refund. We understand how disappointing it is to have returned your order and still be waiting for your money, especially when the return has already been confirmed as received.​ We’d like to look into this for you and ensure your refund is taken care of. Unfortunately, we haven’t been able to locate your order with the information currently available. Could you please provide your order number or contact us at [email protected]? Our team will follow up with you individually, investigate the situation, and help ensure your refund is processed.​ Thank you for your patience and for bringing this to our attention. We sincerely apologize again and appreciate the opportunity to make this right.​ Warm regards, The Ulike Team

Response from UlikeOct 5, 2026

Dear Geeta, Thank you for sharing your feedback, and we’re truly sorry to hear that the device hasn’t met your expectations. We genuinely care about your experience and would love to help you get better results. In general, IPL works best when there is a clear contrast between hair color and skin tone. Results can also vary depending on consistency, shaving before each session, and using an appropriate energy level. Here are a few tips that may help: 1.Try the Stamp Treatment Method: Make 2–3 passes over the same area every other day, lifting the device after each flash before moving to the next spot. 2. Adjust the energy level: Gradually increase the intensity if your skin feels comfortable. 3. Stay consistent: Regular treatments are important, as hair grows in different cycles. 4. Focus on stubborn areas: Thicker areas like the bikini line and underarms may need extra sessions. We hope these tips help you get the most out of your Ulike device. If you have any questions about your treatment routine, please feel free to reach out to us—we’re always happy to help. Warm regards, The Ulike Team

Response from UlikeOct 3, 2026

Dear Sarah,​ We’re very sorry to hear about your experience and completely understand how frustrating it must have been to encounter an issue at checkout, especially after receiving a promotional code from us and not receiving a timely response from the support team.​ We’d like to kindly clarify that au.ulike.com is operated by our distributor, and purchases made through the website are handled in accordance with their applicable policies and support procedures. We completely understand your concerns, and we’re sorry that you were left waiting without a response.​ We will help follow up with our distributor and urge them to review your case and respond to you as soon as possible. We truly appreciate your patience and understanding while this is being addressed.​ We’re sorry again for the inconvenience caused and hope your concerns can be resolved promptly.​❤️ Warm regards, The Ulike Team

Response from UlikeJul 19, 2026

Dear Rafaela, Thank you for bringing this to our attention, and we sincerely apologize for the frustration you've experienced. We're very sorry to hear that your device stopped working and that you haven't received a response to your previous emails. This is certainly not the level of service we strive to provide, and we understand how disappointing this must be, especially considering your investment in the device. We would like the opportunity to investigate this issue and help you resolve it as quickly as possible. If you haven't already, please contact us at [email protected] with your order number and a brief description of the problem (or simply reply with the email address used for your purchase). Our support team will review your case promptly and work with you to find an appropriate solution. We sincerely appreciate your patience and the chance to make this right. Kind regards, The Ulike Team

Response from UlikeJul 2, 2026

Hi Cindy, Thank you for sharing your experience, and we are truly sorry to hear about what happened with your delivery. This is not the level of service we want our customers to have, and we completely understand your frustration. We take delivery issues very seriously and will address this with our shipping partners to prevent similar situations in the future. If you haven't already, we kindly ask you to reach out to our customer support team at [email protected] so we can look into your case personally and find a fair resolution. We hope you'll give us a chance to make things right. 💛 Sincerely, The Ulike Team

Response from UlikeJun 9, 2026

Hi Victoria, Thank you for taking the time to share your experience. We are truly sorry to hear that your journey with Ulike did not meet your expectations. The situation you described is not in line with the level of clarity, guidance, and customer support we strive to deliver, and we take your feedback very seriously. At Ulike, we are committed to supporting every customer throughout their experience with clear instructions, responsive assistance, and reliable service. We sincerely regret the frustration and confusion you encountered. We would genuinely appreciate the opportunity to make things right. If you are open to it, we kindly ask you to contact us directly at [email protected]. Once received, your case will be handled as a priority request and assigned to a dedicated after-sales specialist for end-to-end, personalized follow-up to ensure your concerns are fully addressed. We truly value your experience and sincerely hope you will allow us the chance to review your case properly and provide a resolution that meets your expectations. We look forward to hearing from you. Best regards, The Ulike Team

Response from UlikeMay 29, 2026

Hi Katerina, Thank you for your comment, and we're truly sorry to hear that the device hasn't met your expectations. We genuinely care about your experience and want to help. In general, IPL devices work best when there is a clear contrast between hair colour and skin tone. Results can also depend on consistency, shaving before each session (so the light reaches the follicle), and using an appropriate intensity level. If you're open to it, please email us at [email protected], and our team will put together a personalised usage plan for you — including recommended settings, treatment cadence, and troubleshooting tips — to help you get the best possible results. We're here to support you. Warmly, The Ulike Team

Response from UlikeMay 2, 2026

Dear Slena, Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding your order experience. We take all customer feedback seriously and would like the opportunity to look into this matter further for you. To assist you properly, we kindly ask that you contact our after-sales support team at [email protected] with your order details. Our team will review your case and work with you to clarify the situation and provide appropriate assistance. We appreciate your patience and the chance to address your concerns. Warm regards, The Ulike Team