UlikeReviews of ulike.com

Response from UlikeMar 27, 2024

Hi Kayla, Thank you for bringing this to our attention, and we apologize for the delay in processing your order. We acknowledge the discrepancy between our advertised processing time and your actual experience. Our Canadian warehouse faced a supply issue, leading to the delay in sending out your order. We understand your frustration with the lack of communication regarding this delay on our website. We're pleased to inform you that your order has now been shipped, and you should receive it shortly. We apologize for any inconvenience caused and appreciate your patience. For further assistance or questions about your order, please don't hesitate to contact our customer service team at [Customer Service Email or Phone Number]. Thank you for your understanding. XOXO~~ Warm regards, Emma Johnson Ulike CS Team

Response from UlikeMar 27, 2024

Hi Kim, We are sincerely sorry to hear about your disappointment with our product. We understand that achieving the desired results with hair removal can be influenced by several factors, including individual hair type, skin tone, hair growth patterns, frequency of use, and method of use. These variables can vary from person to person, leading to different outcomes. Our Ulike device is designed to be effective for the majority of users, delivering noticeable results after several weeks of consistent use. However, due to the unique characteristics of each person's hair and skin, results may vary. Areas with thicker or denser hair may require additional sessions or adjustments to the energy levels for optimal results. We value your feedback and take it seriously as it helps us improve our products and services. If you're open to it, we would appreciate the opportunity to discuss your experience further and explore any potential solutions or alternatives that may better suit your needs. Please reach out to our customer service team at [email protected] at your earliest convenience, and we'll do our best to assist you. Once again, we apologize for falling short of your expectations and appreciate your feedback. Warm regards, Emma Johnson Ulike CS Team

Response from UlikeMar 27, 2024

Hi Amalie, Thank you for your positive feedback on our Ulike device. We're glad to hear that you find the design and color appealing, and that you find it easy to use. We understand that as a beginner, it may take some time to fully assess the results of the device. Hair removal can be a gradual process, and individual results can vary based on factors such as hair type, skin tone, and consistency of use. We appreciate your understanding that results may not be immediate, especially for someone new to using the device. It often takes a few sessions to start noticing significant changes. If you have any questions or need guidance on how to maximize the effectiveness of the device as you continue to use it, please don't hesitate to reach out to our customer service team at [email protected]. We're here to help and provide any assistance you may need on your hair removal journey. Thank you for choosing our product, and we hope you continue to enjoy its benefits as you become more familiar with it. XOXO~~ Warm regards, Emma Johnson Ulike Team

Response from UlikeMar 27, 2024

Hi Darkowl, Thank you for your review of our Ulike Air 3 device. The Ulike Air 3 uses IPL (Intense Pulsed Light) technology, targeting melanin in the skin to disrupt hair follicles and prevent future hair growth. Each session targets active hair growth, and multiple treatments are needed for optimal results. Our goal is to reduce hair density over time, rather than complete elimination. After completing a treatment cycle, we recommend periodic touch-up sessions every 1-3 months to maintain results. This approach ensures continued effectiveness. We hope this helps clarify the technology and process. For further assistance, please contact our customer service team at [email protected]. Thank you for choosing Ulike. Warm regards, Emma Johnson Ulike CS Team

Response from UlikeMar 6, 2024

Hi Maria, Thank you for taking the time to share your experience with the Ulike Sapphire Air 3 IPL Hair Removal Handset. We're sorry to hear that you're not experiencing the results you expected. Individual results can vary based on factors such as hair color, skin tone, and hair growth cycle. While many users see significant results after a few treatments, some may require more sessions to achieve the desired outcome. Regarding the overheating issue, this is not typical, and we apologize for any discomfort it may have caused. Please ensure that the device is used according to the instructions provided and that it is not being used for an extended period, as this can lead to overheating. One of our customer service assistants has contacted you via email ([email protected]). Please reply with any additional information or questions you may have, and we will assist you promptly. Thank you for your patience and understanding, enjoy the rest of you day~ XOXO Best regards, Canis Lee Ulike CS team