Anastasia H.
Definitely recommend!
The hair removal process is pain free and the results showed sooner than I thought they would. It's such a convenient tool that easy to use anywhere. Definitely recommend!
Founded in 2013, Ulike is a global beauty technology company specializing in at-home IPL hair removal devices. With more than 4 million units sold across 17 countries, we are committed to making effective, comfortable, and convenient hair removal more accessible to customers around the world. Our products are designed to help women and men manage unwanted body hair at home while enjoying a professional-quality experience without the time and cost of frequent salon visits. ◆ OUR TECHNOLOGY — Research and development are at the heart of Ulike. We continuously invest in product innovation, safety testing, performance improvements, and customer experience. Ulike is best known for its patented Sapphire Ice-Cooling technology, which helps keep the treatment window cool against the skin during use and makes the IPL hair removal experience more comfortable. Our devices combine advanced IPL technology, cooling features, multiple intensity settings, and user-friendly designs to support consistent at-home hair removal routines. ◆ OUR VISION — Ulike aims to improve the experience of hair removal both during and after treatment. We believe customers should be able to care for unwanted body hair wherever and whenever it is convenient for them. By developing practical and cost-effective at-home beauty solutions, we hope to bring professional-quality hair removal technology into more homes. ◆ OUR PRODUCTS — Each generation of Ulike IPL devices reflects our continued focus on comfort, performance, convenience, and ease of use. Through ongoing research, product testing, and customer feedback, we continue to improve our product design and technology. Our range of at-home IPL hair removal devices is designed for different treatment needs, body areas, and personal routines. ◆ CUSTOMER SUPPORT — We are committed to supporting customers before and after their purchases. For orders placed through the Ulike official website, product questions, delivery enquiries, returns, refunds, warranty
Ulike (ulike.com) has 806 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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806 approved reviews, newest moderated first
Anastasia H.
The hair removal process is pain free and the results showed sooner than I thought they would. It's such a convenient tool that easy to use anywhere. Definitely recommend!
Alain G.
Great Customer Service. They kept in touch with me, to see if I was satisfied with the product I purchased. They also kept in touch with me to see that the product was delivered to me and on time. Thank You Ulike 😀👍
Emi S.
I've using my Air3 for over a year now, and can only say it's an amazing piece of technology that does wonders. Tried laser removal before and it was rather painful and left some scars on my legs. Also tried other IPL brands before purchasing Ulike, but they were not satisfactory. Stick to instructions and you'll see results immediately. Recommended it to my friends, and 3 of them bought it too and are over the moon with the results. I love it and highly recommend it to anyone who's looking for painless and efficient results. Keep up the good work!
Annon
Amazing!!! I know it’s a little pricey but in my opinion it was worth every cent! Definitely recommend my armpits are now bald and I just touch up occasionally when I think about it!
Laura M.
I had such high hopes for this product after being sucked in by a social media influencer (first mistake right there, probably never used it a day in their life!) and thought I was getting a bargain with the £120 discount they were offering, what a costly £250 mistake that was! I have been using this product religiously for the past 6 months hoping and praying I would start to notice a difference, I have wasted hours of my life on it and the bottom line is it doesn’t work. After using it for 6 months I have stopped and 3 weeks later all my hair has fully grown back. I am so disappointed and annoyed at myself for being taken in by this influencer who gets paid to advertise a terrible product.
Response from UlikeNov 12, 2024
Dear Laura, We’re sorry to hear that the results did not meet your expectations. At Ulike, we are committed to customer satisfaction and provide a 100-day return window so customers can try the product and, if unsatisfied, return it within this period. We encourage anyone with questions or concerns about usage to reach out to our support team at [email protected]. Our team is always here to help with personalized guidance and tips to maximize results. Please feel free to contact us if you'd like further assistance. We’re here to support you and ensure the best possible experience. Best regards, The Ulike Team
Fiona R.
Horrific company. I ordered my Ulike through Boots UK. The item is shipped directly from Ulike. I placed the order with boots 02/11/2024. I have heard nothing from Ulike about my order or any estimated delivery. 08/11/2024 contacted Ulike customer services and got some generic email that my query has been passed on to the relevant person who will contact ASAP. 48 hours later no contact from anyone from Ulike. In the mean time I have successfully receive 7 marketing emails from the company trying to sell me more. I have now emailed to say I want a full refund as I have no confidence in this company. Do not purchase directly from Ulike or in the UK through Boots. Boots pass all the responsibility to Ulike. Ulike have responded to my review saying someone has been in touch to update me on my product LIE. No one responds to my emails with anything other than generic responses. They have also used the weekend as an excuse why they can’t respond. LIES. We are now on Tuesday and I have no clear response to any of my emails. SCAMMERS STAY CLEAR. The date is 21/11/2024 I week after I was told I would l receive a refund. I have had the money back no from Ulike is contacting me back
Response from UlikeNov 12, 2024
Dear Fiona, We deeply apologize for the frustration and inconvenience this experience has caused you. We understand how important timely updates are and regret the delay in responding due to the weekend. Our team has since sent you a follow-up email to keep you informed on the status of your order. Please know that your confidence in us matters greatly, and we are committed to addressing any concerns promptly. If you have further questions or need additional support, please don’t hesitate to reach out. Thank you for your understanding and patience, and again, we sincerely apologize for any inconvenience. Best regards, The Ulike Team
Kelly
Ordered the Air10 IPL and it came defective. Thankfully their Customer Service (Heidi in particular) was FANTASTIC!! They sent me a replacement within the week. Highly recommend this company!
Suki
I purchased Ulike in March 2024 and began to use it as per the instructions and it has done wonders! The hair removal process is pain free and the results showed sooner than I thought they would. It's such a convenient tool that easy to use anywhere. Definitely recommend!