Sarah L.
It worked for me
For me, the product works well but you do need to keep up the maintenance. I lasted a good 6 weeks before any regrowth which was fabulous. I’ve needed to contact customer services twice and they have responded quickly.
Founded in 2013, Ulike is a global beauty technology company specializing in at-home IPL hair removal devices. With more than 4 million units sold across 17 countries, we are committed to making effective, comfortable, and convenient hair removal more accessible to customers around the world. Our products are designed to help women and men manage unwanted body hair at home while enjoying a professional-quality experience without the time and cost of frequent salon visits. ◆ OUR TECHNOLOGY — Research and development are at the heart of Ulike. We continuously invest in product innovation, safety testing, performance improvements, and customer experience. Ulike is best known for its patented Sapphire Ice-Cooling technology, which helps keep the treatment window cool against the skin during use and makes the IPL hair removal experience more comfortable. Our devices combine advanced IPL technology, cooling features, multiple intensity settings, and user-friendly designs to support consistent at-home hair removal routines. ◆ OUR VISION — Ulike aims to improve the experience of hair removal both during and after treatment. We believe customers should be able to care for unwanted body hair wherever and whenever it is convenient for them. By developing practical and cost-effective at-home beauty solutions, we hope to bring professional-quality hair removal technology into more homes. ◆ OUR PRODUCTS — Each generation of Ulike IPL devices reflects our continued focus on comfort, performance, convenience, and ease of use. Through ongoing research, product testing, and customer feedback, we continue to improve our product design and technology. Our range of at-home IPL hair removal devices is designed for different treatment needs, body areas, and personal routines. ◆ CUSTOMER SUPPORT — We are committed to supporting customers before and after their purchases. For orders placed through the Ulike official website, product questions, delivery enquiries, returns, refunds, warranty
Ulike (ulike.com) has 806 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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806 approved reviews, newest moderated first
Sarah L.
For me, the product works well but you do need to keep up the maintenance. I lasted a good 6 weeks before any regrowth which was fabulous. I’ve needed to contact customer services twice and they have responded quickly.
GT
Amazing customer service!!! This company is incredible, for their deals, customer support, ensuring satisfaction! Excited to try my new purchase! I'm very surprised at how amazing their service is!
Peggie
It works great and gets the job done!!
Sarah A.
Great product! The hair removal results are impressive, and now I only need to use it once a month.
Rachel W.
I do like it, I have been a bit impatient but I did see noticable results in 1 months. Now getting rid of these hairs will be a long time of using.
Desiree L.
I got this product very fast and it did hurt a little so I reached out to return, I had someone explain to me which setting it should be on for my skin and not to go over my tattoos, also they offered me 10% off as well! Great product now that I am using it correctly!
Melissa Austin H.
It’s a great machine I got the air10 and saw results really fast with my upper lip and chin area. My husband also liked my results and ended up buying his own air10 machine as well. I also love the rose gold colour that i purchased.
Joanne A.
I have followed the instructions to the letter for 5 weeks. Bikini line ..no reduction at all , legs .. I would say it's become softer but still having to shave every 2 days between treatments after 5 weeks , under arms a reduction despite doing SHR the whole time . Overall I am disappointed . I have medium brown hair medium skin tone . I am going to persevere as I guess some hair is more stubborn but not impressed so far . Sorry, I REALLY want this product to work, I keep re-reading the instructions to see if I am missing something !
Response from UlikeNov 22, 2024
Dear Joanne, Thank you for sharing your detailed experience with the Ulike product. We sincerely apologize that the product did not meet your expectations, and we appreciate the time you took to provide us with such thorough feedback. While the Ulike IPL hair removal device can be effective for most individuals after a few weeks of use, we understand that individual results may vary depending on various factors such as hair type, skin tone, and hair growth patterns. It’s disheartening to hear that you didn’t experience the desired results, especially after following the treatment plan so diligently. We also appreciate your feedback regarding the device’s usability, particularly with larger areas and sensitive regions like the face. Your observations will be valuable as we continue to refine and improve our products. To potentially enhance your results, we recommend trying the Stamp Treatment Method: Make multiple passes over the same area during a single session. This repeated exposure can help disrupt the hair growth cycle and lead to better hair reduction over time. By focusing the device on a single area for shorter intervals, you deliver a higher concentration of energy to the hair follicles, which may help to more effectively weaken and target the hair. We would like to offer further assistance to address your concerns. Please feel free to reach out to our support team at [email protected]. We are committed to finding a solution that ensures your satisfaction. Once again, thank you for your feedback, and we hope to have the opportunity to assist you further. Best regards, The Ulike Team