Leah T.
Great customer service
Great customer service! I accidentally placed an order for the purple Ulike, I emailed them about it and within a few hours I got a response saying my order has been fixed and shipped. Thank you!
Founded in 2013, Ulike is a global beauty technology company specializing in at-home IPL hair removal devices. With more than 4 million units sold across 17 countries, we are committed to making effective, comfortable, and convenient hair removal more accessible to customers around the world. Our products are designed to help women and men manage unwanted body hair at home while enjoying a professional-quality experience without the time and cost of frequent salon visits. ◆ OUR TECHNOLOGY — Research and development are at the heart of Ulike. We continuously invest in product innovation, safety testing, performance improvements, and customer experience. Ulike is best known for its patented Sapphire Ice-Cooling technology, which helps keep the treatment window cool against the skin during use and makes the IPL hair removal experience more comfortable. Our devices combine advanced IPL technology, cooling features, multiple intensity settings, and user-friendly designs to support consistent at-home hair removal routines. ◆ OUR VISION — Ulike aims to improve the experience of hair removal both during and after treatment. We believe customers should be able to care for unwanted body hair wherever and whenever it is convenient for them. By developing practical and cost-effective at-home beauty solutions, we hope to bring professional-quality hair removal technology into more homes. ◆ OUR PRODUCTS — Each generation of Ulike IPL devices reflects our continued focus on comfort, performance, convenience, and ease of use. Through ongoing research, product testing, and customer feedback, we continue to improve our product design and technology. Our range of at-home IPL hair removal devices is designed for different treatment needs, body areas, and personal routines. ◆ CUSTOMER SUPPORT — We are committed to supporting customers before and after their purchases. For orders placed through the Ulike official website, product questions, delivery enquiries, returns, refunds, warranty
Ulike (ulike.com) has 806 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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806 approved reviews, newest moderated first
Leah T.
Great customer service! I accidentally placed an order for the purple Ulike, I emailed them about it and within a few hours I got a response saying my order has been fixed and shipped. Thank you!
Sarah K.
I have to say, Ulike really stands out with their products.It's nice to have a reliable brand that values its customers.
Noor A.
recently purchased a Ulike Air 10, and I'm extremely satisfied! The results exceeded my expectations, and the delivery was impressively fast—arriving just a few days after I ordered.
michelle W.
It removes my hair so quick and painless!
Miah S.
After I placed the order I was having buyers remorse because it was a lot of money, but after I got it and used it I realized it was worth it! I used it on my under arms and it worked like a charm. I am excited to see the results for my bikini area.
Vasiliki K.
The product arrived very fast after the order in a very nice packaging. It is really painless as described and I find it effective. I don't have many hair because I had laser treatments before and just needed it for maintenance (some hair still grows back) and I find it already effective! The customer service, which I also contacted recently, is excellent and very fast. So I recommend the product with no doubt.
Liss A.
After months of reading reviews and considering whether or not it was worth the money, I finally caved in and purchased it. I had done professional laser hair removal before and I had some lingering hairs left. So annoying!! I got the Ulike 10. BEST. DECISION. EVER!! I was starting to get a couple of unwanted hairs in my chin and after 3 treatments, they’re GONE!! I can say that the investment is totally worth it and justified. It will be great for when my daughter is old enough to use it.
Sara W.
If I could give a 0 star I would. I purchased this through my PayPal and patiently waited. Received no delivery emails or notifications. After a while, I thought to check through my purchase emails and found a link for tracking which was through the royal mail and apparently "delivered in my safe space" 10 days prior. I've received no delivery, No notifications about the delivery. I'm being constantly through PayPal to the Royal Mail to Ulike. The only resolution that Ulike has offered me was to resend the item but to revoke the 90-day money back guarantee. When I argued that I wasn't comfortable with that, they said that they could give me 10 days from the date it gets delivered, but if I return it within those 10 days, I am responsible for the return fees and they'll also be deducting 30% of the £229 I already paid to cover the cost of a lost item from the first one that went missing. My advice? Do not use PayPal credit for this item because at least with your bank, you can dispute under the distance selling directive and dispute that single payment. God knows what I can even do for myself, but hopefully I can save someone else the horrible drama. Order number is - UK45528 (Just in case you actually want to be honourable and accept that you need to file a complaint with the shipping as I have because the item clearly wasn't delivered to my address as you can see on the tracking photo!)
Response from UlikeOct 29, 2024
Dear Customer, We sincerely apologize for the inconvenience and frustration you experienced with your recent order. After carefully reviewing your case, we understand that your item was not delivered. In light of this, we are offering to reship your order as a gesture of goodwill. According to Royal Mail’s official platform, your original order is marked as delivered. In cases like these, we conduct a thorough review and submit a claim with the carrier. Following this review, we offer either a courtesy reshipment or a partial refund. Please note that per our logistics policy, “In cases where a courtesy reshipment is issued, the reshipment order is not eligible for return and/or refund.” However, your replacement order will still be covered by our 2-year warranty service. Unfortunately, we are unable to extend the 100-day return policy to replacement orders. We are committed to resolving this matter efficiently and greatly appreciate your patience and understanding throughout this process. Once again, please accept our sincere apologies for any inconvenience caused. Warm regards, The Ulike Team