Shop EyeglassesShop SunglassesExcellent quality prescription eyeglassesUblins established in 2019, our brand has been committed to providing high-quality eyewear products that combine functionality, style, and innovation. We believe that eyewear should not only enhance one's visual experience but also make a unique fashion statement.One of our key strengths lies in our wide range of eyewear collections, catering to various age groups and styles. From classic and sophisticated frames to bold and avant-garde designs, we offer a plethora of options to suit every individual's unique fashion sense. Whether you prefer vintage-inspired frames or modern, minimalist designs, our brand has something for everyone.Premium customer serviceOur brand also prides itself on its exceptional customer service. We believe that every customer deserves personalized attention and a seamless shopping experience. Our knowledgeable and friendly staff are always ready to assist customers in finding the perfect pair of eyewear that not only suits their needs but also complements their unique style.
Ublins (ublins.com) has 1,216 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
ublins.com
Website
ublins.com
Category
Vision & Hearing
Location
Plano, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Right lense is bad and not the correct prescription
The left lense of my pair of glasses is blurry and not correct. I didn't open the package for quite a while after receiving it and didn't realize what was happening. The right lense is fine
Response from UblinsOct 15, 2025
Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
If there is any issue about the product, please feel free to email our customer service department([email protected]). We will get back to you in the shortest possible time.
Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription.
If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience.
We are also willing to remake the new glasses and reship to you, at our cost or refund you.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
AA
Ashley A.
Best glasses for the price
Best glasses for the price. Everyone loves my frames. Im gonna keep coming back!
MJ
Marlene Jackson G.
I finally received my new pair
I finally received my new pair. The original pair was delivered to the wrong address. Yall made me a new pair. Thank you so many compliments.
CA
Cat
Good quality and amazing prices
Good quality and amazing prices. Shipping took a while but worth the wait
TH
Thomas H.
High quality and highly recommend
High quality, quick turnaround time and unique design glasses! All 3 pairs of my glasses are very durable, comfortable and fit perfectly. Highly recommend!
JA
JAI
Disappointing & NOT Recommended
I ordered two pairs of glasses from Ublins: Order #400051503 (frames only) and Order #100013236 (complete eyeglasses with prescription lenses). Both orders were unusable due to defects caused by the company's errors.
The frames from my first order were incompatible with standard prescription lens fitting, making them impossible to use as intended. The prescription lenses in my second order were manufactured incorrectly, rendering the glasses completely unwearable. I returned the merchandise and provided a tracking number per their request. The tracking number proves the merchandise was returned. It was hand delivered to their staff.
I initiated a return and refund request. Despite numerous follow-up emails requesting confirmation of receipt, refund amount, and processing timeline, I have received inadequate responses and long delays.
When I did hear back, I was told the company would "check with the warehouse again," but then received no further communication. I provided a 48-hour deadline for confirmation, which was ignored.
I am now more than ten days into this process with no resolution. I have requested full refunds for both orders, including shipping costs, as both products were defective due to the company's errors. The lack of timely communication and failure to process a straightforward refund for their own mistakes has been extremely disappointing.
I have been forced to pursue resolution through my credit card company. I would caution others to carefully consider whether they want to risk similar issues with defective products and poor customer service follow-through. I would definitely not recommend this company to anyone.
Response from UblinsOct 12, 2025
Dear Customer,
Thank you for posting this review.
About the first order, you only ordered the frame only without any lenses, this is the reason why your doctor refused to assemble the prescription lenses for you. In general, assemblers need the original lining of the frame for operation.
Regarding the second order, based on the first order, we only charged a small handling fee to remake the glasses with your prescription and resend them to you. However, your final feedback was that you couldn't see them clearly. But we made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct.
Anyway, in the end we accepted your proposal for a return and refund.
We have contacted our warehouse in TX, but they told us they didn't receive the returned package and asked us to wait a few more days.
We are so sorry that we didn't inform you this result in time due to the weekends off. Please don’t worry, we will urge our warehouse to check it again; but to save your time, currently we will refund you directly; we have emailed you the details of the refund, please check it.
Looking forward to hearing from you and resolving this matter promptly.
NU
Nunya
UBLINS AND KLARNA ARE A BAD COMBINATION!!
I never received the glasses I ordered on 9/3/25 and it took over a MONTH to receive my refund. I will never deal with this company (or Klarna) again and based on the experience I had, I wouldn't advise anyone else to either. The only upside is because I did use Klarna, I was only waiting for (and possibly losing) $37 as opposed to $150.
MW
Monique W.
Love all my glasses from Ublins
Love all my glasses from Ublins! I will continue to get more !
