UblinsReviews of ublins.com

Response from UblinsOct 16, 2026

Dear Customer, Thank you for posting this review. We thank every of our customers to give us their precious advice. But we made lenses according to the prescription you filled and we inspected your glasses before shipment; we add the ADD and everything was correct. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsSep 9, 2026

Dear Customer, Thank you for posting this review. We thank every of our customers to give us their precious advice. Processing times vary depending on the type of lens. As soon as we received your order on August 29, we immediately processed it. It took 6 business days to process your order; we have finished the processing and already shipped out your order just now. We exercise precise and meticulous quality control over every pair of glasses and prescription lenses we produce. As a result, the process took a bit longer than others; we will take your suggestions into account and optimize the workflow. We sincerely apologize for the inconvenience. In addition, we found that the shipping method you selected was the free standard shipping and the logistics time was controlled by the USPS; if you need faster shipping, we recommending paying for business express , it takes only 3-5 business days for shipping. Thanks so much for your patience and understanding. Any question, please feel free to contact us.

Response from UblinsAug 3, 2026

Dear Customer, Thank you for posting this review and bringing this issue to our attention. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsMar 27, 2026

Dear Customer, Thank you for posting this review. We thank every of our customers to give us their precious advice. We made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct. As soon as we received your message on Facebook that you said that you couldn’t see well with the glasses, we requested you send us the photos of your prescription form and some photos of you wearing our glasses to our customer service department([email protected])for checking. Because customers often fill in the wrong prescription. These photos can help us locate the issue, then we will figure out the suitable solution for you. But we haven't received your email yet. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. We are also willing to remake the new glasses and reship to you, at our cost or refund you. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsMar 10, 2026

Dear Customer, Thank you for posting this review and bringing this issue to our attention. Concerning this issue, could you please email some photos of the glasses to our customer service department([email protected])for checking first? Once locate the issue, we will know how to do next. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsOct 23, 2025

Dear Customer, Thank you for posting this review and bringing this issue to our attention. What we display on our website are all physical photos; there might be some visual differences due to different lights in sunlight and screen, hope you can understand. There are two items in your order; could you please tell us which one you don’t like? Please contact our customer service department([email protected])within 30 days to do return and exchange or refund, or get other solutions. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsOct 4, 2025

Dear Customer, Thank you for posting this review. Regarding the issue of your order, we emailed you the suitable solution on September 21st, but we have not received your reply. If you cannot find the email, please check again your spam or junk folders. We have let our customer service department([email protected]) contact you again. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsAug 9, 2025

Dear Customer, Thank you for posting this review and bringing this issue to our attention. If there is any issue about the product, please feel free to email our customer service department([email protected]). We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Please don't worry, concerning this issue, we are willing to remake the new glasses and reship to you, at our cost. In addition, to save your time, you don't need to return any items to us. Can you accept this solution? Looking forward to hearing from you and resolving this matter promptly.