UblinsReviews of ublins.com

Response from UblinsOct 23, 2025

Dear Customer, Thank you for posting this review and bringing this issue to our attention. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. You even don’t need to return the current glasses to us, we are also willing to remake the new glasses and reship to you, at our cost; or refund you. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsOct 23, 2025

Dear Customer, Thank you for posting this review and bringing this issue to our attention. We checked your order information, finding that the shipping method you selected was the free standard shipping and the logistics time was normal; if you need faster shipping, we recommending paying for business express , it takes only 3-5 business days for shipping. We also checked the frames you picked, this frame style has also received many positive reviews from customers. If you have higher requirements for the quality of the frame, we also offer this kind of frames, but the price will also be higher. Please don't worry, we offer 30-Day Easy Return & Exchange. If you don't like the glasses you bought, please contact our customer service department([email protected])within 30 days to do return and exchange or refund, or get other solutions. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsOct 23, 2025

Dear Customer, Thank you for posting this review. There might be some misunderstanding; let me explain the situation again. About the second payment, it is the price difference of changing the lenses because you selected the wrong prescription type and lenses when you placed the order. We made lenses according to the prescription photo you uploaded and we inspected your glasses before shipment; everything was correct. If there is any issue about the product, please feel free to email our customer service department([email protected]). We will get back to you in the shortest possible time. Do you mean that you feel uncomfortable when wearing the glasses? We have let our customer service department to contact you to learn more about this issue. Please don’t worry, we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsOct 23, 2025

Dear Customer, Thank you for posting this review. We are so sorry that we didn’t receive any emails or messages from you. And we have never received any complaints under your orders. Did you send to the wrong email address? Or did you mix up us with other companies? If there is any issue about the product, please feel free to email our customer service department([email protected]). We will get back to you in the shortest possible time. We have let our customer service department to contact you to learn more this situation. We'll always offer high-quality service to our customers and we will do our best to meet you needs. Waiting for your early reply.

Response from UblinsOct 23, 2025

Dear Customer, Thank you for posting this review and bringing this issue to our attention. What we display on our website are all physical photos; there might be some visual differences due to different lights in sunlight and screen, hope you can understand. There are two items in your order; could you please tell us which one you don’t like? Please contact our customer service department([email protected])within 30 days to do return and exchange or refund, or get other solutions. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.