Universal AudioReviews of uaudio.com

This five star is for Drew, the UA ninja! Thanks you for all the help along my journey! Also huge thanks to all the support agents(Sam, Greg etc.) making my experience using UAD products smooth and easy!

I purchased an UAD-2 and some plugins, but now I cannot even login to my account. Also the quality of the plugins has become worse. Think twice before dealing with this company.

I have to express my deep concern related to consistent prolonged support response from the UAD Support, and the quality of troubleshooting assistance provided by the Support team. Personally I encountered persistent delays for days and weeks, and this impacts my ability to use their products and interfaces, and is very frustrating. This has been going on since I remember, and no action has been taken from the UAD. In other words: Disrespect and arrogance toward us customers!

The products seem to be wonderful. The support side of things is just completely broken. Wait days to get any reply from the chat bot gatekeeper which requires you to type the same info over and over again even when signed in. And then hope they respond. I’ve been trying for a month to get this Apollo x8 to talk to my Mac book pro but alas, nobody can help me because it's only the other companies fault. Hopeless. I would expect some decent support considering this interface is over 2 grand and advertised as being compatible with Logic Pro. Pathetic. Update: It is now March 12th. Three months. I still cannot record. The Customer service is absolutely so bad as to make it harder than not getting any help at all. Update: March 19th. they reply (see below). what is your ticket number? I'll look into it for you. And send me another few links I've read and videos I've watched? Not support. Support is a phone call from a person who is competent to troubleshoot within a reasonable timeframe. Not three dang months, not only after I tell you I've given up on your product.

I just want to say UA are really helpful, speedy in their response times with customers & always informative to prospective customers. I WANT to say that, but unfortunately I can’t, because I think the complete opposite! Sarcastic, arrogant & apathetic! Won’t ever be buying from them!

From the moment I bought the product it was dysfunctional. There is no way to contact support besides long back and forth email threads that take up to much time. Your products are thousands of dollars and you can't invest in support? You guys suck and are absolutely the worst company. Your support bot is crap and I design them for businesses for a living and they are actually helpful. Your articles and help videos don't go over hard resets and I spent over 5 hours testing everything out. I bought a new cable too. I have had this for over 3 years now and I have to say this product is trash. It has great sound but is highly unreliable.

Ich hatte sie alle: Twin X DUO/QUAD, Twin USB, Twin X USB, Apollo X4/X6. Auch sämtliche Windows-Konfigurationen wurden ausprobiert. Jedes einzelne Anleitungsvideo auf YouTube wurde angeschaut. Es ist einfach nicht möglich, eine fehlerfreie Erfahrung mit den Universal Audio Thunderbolt Audio Interfaces oder den Universal Audio USB Interfaces zu erzielen. Zunächst einmal funktioniert der Mikrofoneingang nur über ASIO, sonst nirgends. Kein Discord, kein Teamspeak, kein Skype etc. Es gibt zwar Workarounds, aber diese beeinträchtigen die Audioqualität so stark, dass es praktisch nutzlos ist. Die Treiber verursachen oft Bluescreens, und es stellt sich heraus, dass dies ausschließlich an den UAD-Treibern liegt, unabhängig davon, ob Windows 11 oder Windows 10 verwendet wird. Auch auf dem Mac gibt es Probleme. Das Audio-Interface verliert oft einfach die Verbindung zum Mac. Unglaublich. Ich habe noch nie ein so schlechtes und unzuverlässiges Produkt/Audio-Interface gesehen. Es wird einfach gelogen, dass UAD Audio Interfaces mit Windows kompatibel seien.

I've been using their hardware and software for years. The few occasional problems have been dealt with quickly and efficiently. They are there to make our lives making music easier, more enjoyable and doing so with the highest quality. Thank you UA!