Universal AudioReviews of uaudio.com

See title. I really hope that companies with this obvious money-grabbing attitude (like UAD) will soon realise they'd be better of just focussing on product quality and good customer support. I sold my UAD hardware and I'm better of with hardware by another brand. Regarding software they're quite good, so hopefully UAD will focus on developing and maintaining this and offering it in a more fair (stable), less fun-fair alike system/webshop.

Après consulter les sites qui disait tous que c était du sérieux uad, j ai acheté une appolo twin x duo usb pour une config sous win 11. L installation s est bien passé mais impossible de finaliser l enregistrement sur leur site. Donc pas de plugin hormis ceux d usine. Après 1 semaine d échange avec le support, je n ai pas avancé. Le pb est logiciel (on trouve des traces d info au niveau driver précisant qu il faut finir l installation ) . J'attend encore mais je pense que je vais me faire rembourser car les avis montre qu il y a un pb de support. Produit trop cher pour le service rendu :(

I bought the Lexicon reverb plugin. I cannot use it, but the installation stepped through the licensing through the iLock cloud, instead of normal, without forewarning (otherwise I would not have bought it), but i don't have nor want a dongle; the company will not cancel the license and issue a refund. This is outright theft, in my opinion, very shabby customer relations in cahoots with Plugin Boutique. So I have a supposedly activated license but the VST will not properly load into Ableton Live, and I can't expunge it from my iLock either. Very, very poor.

I decided not to give 1 star because I remember a time when the CS was excellent, and the plugs could not be beaten. However, there are many other companies putting out top notch plugs that completely hold their own, UA need to acknowledge this unfortunate fact and bring their products in line with that reality. They are simply way overpriced for the market they exist in today. Beyond that, they could and should have made sure their 'legacy' products (like the 800 firewire Satellites) continue to work for modern OSX (you can't use it beyond Catalina). At the moment I have £2,000 worth of hardware investment and many thousands of pounds worth of plugs that I can only use on setup, essentially 'baked-in' to a UA corner. When you ask customers to believe in your products, and ask them to pay that kind of money, you should do whatever possible to keep them working as technology moves on. Recently they've gone native, but it's not like you can just port over your session and have them work natively. For no apparent reason there are only a few select plugs available natively, and if you use a legacy plug you need to 'upgrade' to have it work. Customer service is much slower these days.

I had high expectations when I bought my Apollo Solo from Universal Audio (UA). The brand had a reputation for quality, and for a while, my device worked perfectly. But as all electronics inevitably do, it encountered an issue and stopped powering up. Being the diligent and patient consumer, I reached out to UA's customer support. I provided them with all the necessary details, from the fault to my personal details for shipping, expecting a quick resolution. Aiden from Customer Support acknowledged my complaint and promised that their services team would assess the situation. I believed I was on the right track to having my Apollo Solo repaired or replaced. But it was all downhill from there. Days turned into weeks, and my repeated attempts to get a status update were met with silence. My trust in the brand was eroding as each day passed. Their customer support’s lack of communication and apparent disregard for a customer facing a warranty issue is disheartening, to say the least. It's not just about the device failing to work; electronics can have issues. It's about how a company chooses to stand behind its products and value its customers. And on this front, Universal Audio has deeply disappointed me. For anyone considering investing in UA's products, my experience serves as a cautionary tale. Their products might be great (as long as they work), but if you face any issues, brace yourself for a support nightmare and getting upright ignored.

If you purchase a plugin make sure your email address is the one that is registered to your iLOK manager otherwise your product will be stuck in the Guest Cloud which is very annoying. There is no way to merge this account to the one with my iLok email address. I will update review to a full five star if this matter is resolved within 31 days which is pretty fare. (update) They sorted it out promptly i'm over the moon. Apollo Twin Soundcard is on my priorities list. Thanks UA

Spark plugins are really good! I’ve become dependent on them to make my music sound how I want it to. The Spark subscription is a little more expensive than ones from other brands, but the quality is a lot better to my ears, and everything just works!

I don't want to leave this review, have had the apollo for years and have purchased more plugins than I like to admit. Recently signed up for their UA Connect Service & literally nothing has worked for over a month, plugins no longer even show up in my DAW, the UA Connect app never connects and their support takes WEEKS to respond. Unbelievable, it's not like they're a cheap company, how is your support SO AWFUL? Happy to revise my review If You Get Your Sh*! Together!