Universal AudioReviews of uaudio.com

Have to say after I initially bought software then realised I had bought the wrong packages Chris from customer care refunded me and gave me my original coupons back so I could get the discount on the stuff I should have ordered. Lots of negative feedback on here but I’ve found them to be exceptional. And their software is fantastic.

I love UAD plugins, but having to spend £50 on an iLok and having to use up another USB port on my laptop just to use the plugins offline is crazy. I use UAD plugins on most of my projects, but can't even use them without internet connection. Get rid of iLok !!!

I have rarely experienced a weaker and more customer-despising company policy than that of UAD. As soon as you need their help, it takes up to 5 days to get answers. I had to send in my Apollo X6 because it stopped working. After that, the interface disappeared from the face of the earth. I didn't get any information as to when I would get it back for about 1.5 months. Then one day it was suddenly in the post without notice. That was it for me with this brand. No question, if their software and hardware works, then it sounds good, but if you are treated like this and in this way as a longtime customer, then I have to say. No thanks!

I can't believe thee people are in business. They can't provide a download in 2024? They have stolen, yes STOLEN, about $90 from thus far. They won't get another dime from me. I paid for downloads that do not down load and then the company does nothing to help you out. United Audio are thieves. Sue me for Slander, Truth is my Defense and it is the only recognized defense. You are a bunch of filthy low life animals.

soft installers are waste lf time dont buy this gear if you work not play in studio

UAD customer support is virtually non-existent. They put a robot in their front line in order to stall and say that a human being will get back to you within up to 72 hours. However nobody ever calls you and even if they did it would be at An Inconvenient time. This is totally unacceptable and just to tell the world there are other sound cards out there that can do the same if not better and don't cost as much and have real customer support. I'm finished with universal audio. Won't you follow?

Absolutely terrible installation proces. I can not get my plugins running no matter what I. And YES - I have contacted support, and they are absolutely useless. Out of all major plugin manufacturers out there, UA has to be the worst. I have had no issues with Slate Audio, Waves, Spitfire, Arturia and Softube, but with UA i can't even install my plugins, because their install center won't even launch. Everything has been a hassle. Support takes 4 days to answer and gives no constructive advice. Everything is tangled up with iLok. And the worst thing - they WILL NOT give you a refund, no matter what. Stay away!!! I just wasted 50 dollars on nothing.

Only company that sends me 10+ pop ups i have to patiently sit and press "OKAY" every time i open a project with their plugins. I bought some plugins long time ago, but stopped using them because the "having to have my interface connected" was such a big pain when going from studio to studio. Not to mention the chips in the inerfaces are incredibly low quality, it seems more like a scam to get you to update to quad core, than a company actually trying to make a good product. Please UA, toggle off these notifications. It's okay that plugin dosen't work. But i don't want to spend so much time, just pressing "okay" over and over again...