Universal AudioReviews of uaudio.com

Worst customer service ever

Universal Audio is a pro's choice, their plugins are seriously cool. The Spark subscription is just awesome – I've got an Apollo sound card from them with a bunch of plugins that came with the purchase. I've mixed a lot of songs on this cool gear and the plugins really made our tracks sound amazing. I also want to give a shoutout and respect for their DAW Luna. I've been using Logic Pro for 10 years, and after seeing it in action, I decided to mix and record a track in Luna. I was worried it wouldn't click with me, but I really wanted to test the legendary Ampex ATR-102 tape emulator and Luna's other features. To my surprise, I really liked your DAW. The Ampex and summing consoles from API & Neve are pure joy, and they even gave me a free 30-day demo. The legendary mastering consoles from Ampex & Neve gave me the sound I needed – warm vintage vibes. The track turned out awesome, and your Luna 🌙 gave me the feeling of working with an analog mixing console. Thanks, guys, keep improving your DAW and delighting us with your plugins. Your Ampex ATR102 plugin integrated into Luna is just luxurious. Can't wait for a discount to grab it with both hands and feet.

Il giorno 29 Novembre ho acquistato 2 plugin in promozione. Ho pagato tramite PayPal, si sono tenuti i soldi ma non mi hanno mai consegnato i plugin. Ho provato a contattare l'assistenza ma è completamente inesistente, ho ricevuto soltanto un'email automatica dopo diverse settimane la quale diceva che per la quantità eccessiva di traffico non erano in grado di rispondere. Ora sto cercando di recuperare i soldi versati tramite il reclamo di PayPal. Esperienza davvero terribile, MAI più Universal Audio, vergognatevi!

Absolutely horrific customer support. I spent $200 on plugins during their cyber sale and they didn't show up in my library. Can't get a human on the phone and just got a response from the ticket I opened on 12/4 saying they can't service the ticket.

The WORST customer service as there is NONE!!! I am out 49$ because they cannot put my plug in purchases in my iLok account.

I finally decided to buy a UA native plugin, and so wish I hadn't. In order to even install the plugin you have to use UA Connect, which doesn't work. I've raised a support ticket but had no response other than the automated "we've received your support request". I'll be demanding a full refund and will never touch UA with a barge pole ever again. Hopeless.

I have submitted 2 support tickets and I only got 1 stupid robot answer with links to articles totally unrelated to the problem which I clearly spelled out in my tickets. The only number you can call hangs up on you after telling you to submit a ticket. This is supposed to be professional equipment. It should have professional support. But it doesn't. I'm fed up!

No customer service. Dont know why to bother to put a number on your page if its nobody to respond. Im having an issue i cant sort without customer service.