Ty Ty NurseryReviews of tytyga.com

Response from Ty Ty NurseryApr 20, 2026

We’re sorry to hear you’re disappointed and understand your concern, especially with a purchase of this size. We have reviewed the photos you sent, and the mule palms appear healthy, well-established, and very large specimens. During transit, it is not uncommon for some fronds to bend or break in order to safely fit and protect the overall plant in shipping. This type of damage is cosmetic and does not impact the health or long-term growth of the palm. We recommend simply pruning the affected fronds back to a clean cut. Mule palms are very fast growers, and new fronds will replace them quickly—within a short time, you won’t be able to tell any damage occurred. As outlined in our terms, while we guarantee the viability and health of the plant, minor cosmetic damage during shipping can occur and is not covered. Based on the images provided, your palms are healthy and should continue to thrive. We’re always here if you have any care questions and want to help ensure your palms continue to do well moving forward.

Response from Ty Ty NurseryApr 16, 2026

We’re sorry to hear about your experience, and we do wish you had reached out to us prior to leaving this review so we could have worked toward a resolution with you directly. That said, we have gone ahead and issued a full refund for the Black Walnut tree as a goodwill gesture. Regarding your concerns, our trees are shipped bareroot during their dormant season (typically December through May). This is clearly stated on every product page so customers know what to expect. Bareroot trees do not have leaves or buds at the time of arrival and often require immediate planting, but this method helps ensure better transplant success and healthier root establishment. In terms of shipping, we consolidate plants into one box to protect the roots and reduce stress during transit, which is also disclosed on our product pages. The shipping charge reflects carrier rates, and in this case, we actually lost $3.12 on the UPS rate alone compared to what we charged—this does not even include the cost of the box, packing materials, and labor. We do take customer satisfaction seriously and are always here to help if you have questions about planting, care, or next steps to ensure your trees establish and thrive.

Response from Ty Ty NurseryApr 13, 2026

We’re sorry to hear you feel this way. We have reviewed your order and can confirm that it was canceled and fully refunded earlier today. We’re sorry that you were not satisfied with your apple trees, as that is never the experience we want for our customers. We take all feedback seriously and aim to respond to every customer, regardless of whether the experience was positive or negative. If there is anything further you would like to discuss, we are here to help.

Response from Ty Ty NurseryApr 13, 2026

We’re sorry to hear about your experience and understand your frustration. After reviewing your account, we do show that all emails were responded to and that our team did send a follow-up requesting photos, as discussed on the call. Sometimes these emails can end up in spam or junk folders, so we recommend checking there as well. We absolutely stand behind our plants with our free 1-year Plantsurance guarantee. If your vines did not survive, once we receive the requested photos, we will be happy to issue store credit in accordance with the policy. We’re here to help and would still like the opportunity to make this right for you.

Response from Ty Ty NurseryApr 10, 2026

We’re sorry to hear you were disappointed, but we do need to clarify several inaccuracies in this review so other customers have the full picture. Your order did not consist of 17 trees all in the 5–6 ft size. According to your invoice, your order included a mix of sizes including 5 3–4 ft trees, 9 4–5 ft trees, 1 one-gallon plant, and only two trees in the 5–6 ft range, along with other smaller plants. We do bundle as many plants as possible into one box for shipping, with roots wrapped in a hydrating solution to keep them moist and viable during transit. This method is outlined on our product pages, Eco-Wise Shipping page, and in our terms and conditions. We ship this way to reduce our carbon footprint by avoiding unnecessary soil weight and limiting plastic pot waste through reuse and recycling. We also want to note that we strive for 100% customer satisfaction. We have reached out to you directly and even extended an additional discount—on top of the 25% you already received—in an effort to resolve this in a positive way. We’re always here to help and would be happy to continue working with you toward a successful outcome.

Response from Ty Ty NurseryApr 9, 2026

We’re sorry to hear about your experience and understand your concerns. Banana plants are herbaceous and naturally go dormant in cooler months, which means they are shipped as trimmed trunks without leaves to protect them during transit. This is standard practice, and they will begin pushing new growth once temperatures warm—our banana plants here in South Georgia have just started sprouting as well. We also want to note that after your initial concern, we sent 2 additional banana plants at no cost. All of the plants shipped do have viable root systems, and bananas are extremely fast growers once established. With proper planting and watering, you should see strong new growth and quickly have full, healthy plants. If you have any questions along the way, we’re here to help.

Response from Ty Ty NurseryApr 2, 2026

We shared the photos you provided of the tree you received from us and the tree in your landscape with a Master Gardener forum to get independent feedback. For full transparency, we are including their comments directly below so you can see their exact words: “Their tree was bud grafted, yours was likely whip and tongue or cleft grafted.” “It looks exactly how it’s supposed to.” “Seeing a graft scar is normal. It’s when you don’t see a graft scar that you should be worried (unless it’s listed as an own-root tree).” “The graft is well done and looking healthy. After planting just remove the stub right above the graft with a clean cut. The stub was left to avoid any damage to the bud, which was the right thing to do. Now it is not needed any longer and should be removed.” As you can see, multiple Master Gardeners confirmed that the tree is healthy, properly grafted, and exactly what should be expected for this type of tree. We hope this helps provide clarity and reassurance, and that you enjoy your tree moving forward.

Response from Ty Ty NurseryMar 30, 2026

We’re very sorry to hear about your experience and understand how frustrating that situation must have been. That said, we do believe this review may be intended for a different company with a similar name. The details provided don’t appear to match our records or policies. We do not run BOGO promotions, we do not have records of an order under the name provided for that timeframe, and our shipping rates are typically higher than the amount mentioned. If this review was meant for us, we absolutely want to make it right. Please email your order number and details to [email protected] so our team can review your case and assist you directly. We take all feedback seriously and are always here to help resolve any concerns.