Ty Ty NurseryReviews of tytyga.com

I ordered two Black Gum / Tupelo bare root trees last fall. They were shipped to me in December. I planted them and cared for them as instructed. Come spring, they were clearly dead. I asked for replacements. They made me pay shipping for the replacements. The replacements I received were also Dead on Arrival! I contacted TyTy almost 2 months ago about it. They ignored me for over a month. Finally they responded and I sent more picture proof and now they are saying they already honored the plant guarantee. But they didn't. I wasted my money and time on this company. Do not recommend at all.

Ripoff company Do not expect anything less than dead plants, and no response from the compay

Do NOT buy from this company unless you are okay with wasting money. First of all, all of their plants are bare root, despite many of them being listed as being sold by the gallon size. We ordered almost 20 trees for our house to do some landscaping. Half of them died. Ty Ty boasts that they have a “plantsurance” policy where plants are insured for a year after purchase. What they don’t tell you is that they do not simply replace the plants — they issue a gift certificate for the amount you paid for them (in other words you do not get your money back to have the option to go get plants from somewhere else if theirs do not survive, you have to buy from them again). So, if you bought anything with a percentage off and you try to buy another one later after that one most likely dies and the replacement is not at that same price, you have to pay the difference out of pocket. After filing multiple claims from the trees that kept dying, we tried getting three blueberry bushes. Now, none of their plants show up looking great, but like I mentioned before, about half of the trees we ordered perked up and did well after we planted them. When the blueberry bushes arrived, they looked really rough. But — just like the trees — we planted the expecting them to perk up. After several days of being planted and watered and still looking terrible, I called and explained to a lady at their office and she said they just need more time because they were in “transplant shock”. I told her I really didn’t think that was the case and that I thought they needed to be replaced. A couple more weeks pass and I call again. I was told that they would not replace the items or issue a claim because they were bought with a gift certificate. So we are out the money we originally paid for trees that died, and now also for blueberry bushes that were dead when they arrived. Save yourself the headache, time, hassle, and your money and get your plants somewhere else. ***Response to TyTy’s response below*** The company ONLY was willing to issue a refund after I filed a complaint with the Better Business Bureau. And if you go look at their reviews on the BBB website, they have a LOT of complaints filed against them for similar issues. I would be happy to post screenshots of my correspondence with the company.

I just received my order from them of two "3 Year Fruiting Size Vines" and one "1-gallon Gogi Berry" plant. The box that arrived was almost 3' tall and when I opened it up, the plants at the bottom of the box were approximately 12" tall (including the roots"!) I called their customer service to explain I did not receive 3 year FRUITING SIZE VINES and my Gogi Berry was bare root, she explained that they prune the grapes prior to shipping (WHICH WOULD NO LONGER MAKE THEM "FRUITING SIZE VINES") and that they remove the plant from the pot before shopping...WHICH WOULD NO LONGER MAKE IT A 1-GALLON! Their description of their products are very deceptive and WAY overpriced. This cost me three time more than what I actually got and their emails are going straight to my spam folder after this horrible experience.

In March I placed an order for a 6-7 ft Damson plum tree in hopes of planting a more mature tree. I confirmed with customer service that it would be shipped dormant to allow it to acclimate to our still freezing temperatures in the Northeast. It arrived several days later than promised, fully leafed out and with all of its new growth frozen. All of its leaves soon browned and died. Now in May, two months after planting, it still has no leaves or signs of growth above ground. Ty Ty customer service has taken several days to reply to my messages and ultimately articulated that their policy is that they will not offer any compensation or acknowledge that the tree’s value is diminished. Customer service wrote that the shipping conditions may mean that the tree sits leafless for several months in my yard and could impact the future growth of the tree but that does not diminish its value. In fact they consider losing all leaves normal and a reasonable expectation after planting any of their trees while the tree focuses on regrowing roots, which has not been my experience with the several trees I purchased from other online businesses. Their warranty only applies to a tree once its cambium (lower bark) shows no signs of life. This might match other consumer’s expectations and it is listed on their website, but I thought sharing this practical application of their policy might help shoppers align their expectations. A quick search of Google, Yelp and other forums will turn up plenty of similar experiences. Based on my many successful online nursery purchases, I can share that you do have options which have a higher expectation for tree and plant health upon arrival. Replying to below: The business response below is clearly false and one star is generous for a lifeless tree that did not meet any expectations. I have had extensive communication with the nursery customer service directly and they are fully aware of this case and their refusal to offer any refund. You may ask them for my order number. Customer service was super helpful when taking my credit card info and useless after that. The tree was not shipped dormant as described to me (or implied below) but had growth frozen and killed stunting any possible growth. Still customer service continued to imply this is normal. I also made my order on the phone not through your website when nothing regarding your warranty was explained. Customers can now decide for themselves whether they expect to be one of the lucky ones or in among those with these poor experiences. Further update: If you cannot locate my order or verify that you shipped this product, how can you confirm in your reply that what I ordered was shipped to me? Please check your customer service dept ticket number Ticket#991-5671 for details.

I ordered several hundred dollars worth of threes and received trees that had been dead quite some time on arrival. I spoke with Theresa @ Ty Ty Nursery 888-758-2252 and she said that my trees that I have multiple pictures of and had a horticulturist with 20 years experienced in his field look at and told me several times the trees were dead, all the leaves fell off and is just firewood at this point. This company has poor customer service and rips people off and should not be in. business.

Worst communication from any company I’ve encountered. Spent $350 and waited 2 months for an order that never showed up. Then spent another full month reaching out for a refund. Had to call multiple times due to contradictory (10+) emails vs what employees verbally told. I would never recommend this company. Ever.

I ordered two crepe myrtles back in April - they both arrived with brown leaves, and the roots were dry. I planted them the same day to see if they would come back. They didn't, and I did a scratch test, which showed both trees were brown and dead. I contacted the company, which still hasn't responded.