Ty Ty NurseryReviews of tytyga.com

Response from Ty Ty NurseryJun 8, 2026

We’re sorry to hear you were disappointed with your order. We processed the refund today for the plants that did not survive, as requested. We also want to clarify that we have responded to the emails we received, except for the most recent messages from last week. We are currently in peak season and are working hard to catch up, but we are about 1,000 emails behind at this time. Our team is responding as quickly as possible in the order messages are received. We understand the frustration and appreciate your patience while we work through the high volume.

Response from Ty Ty NurseryJun 8, 2026

We’re sorry to hear about your concern. We would need more information to properly look into this order. Please provide your order number so we can review the details. We would be happy to help with replacements.

Response from Ty Ty NurseryJun 4, 2026

We’re sorry to hear you were disappointed with the overall experience. After reviewing the remaining items, we have issued a full refund for the rest of the order. While our standard Plantsurance policy provides store credit for plants that do not survive, we made an exception here in the interest of customer satisfaction. This refund, along with the prior refunds already issued, should resolve the matter fully. We appreciate you bringing your concerns to our attention.

Response from Ty Ty NurseryJun 4, 2026

We’re sorry you were disappointed, but we do want to clarify several important details for future readers. We do offer a one-year Plantsurance guarantee, and the details of that guarantee are clearly explained on our website. Plantsurance is not advertised as an instant refund or automatic replacement program. It provides store credit for eligible plants that do not survive, and that credit is intended to be used during the next shipping season. This is explained in our policy before purchase. We do not begin processing current-season Plantsurance claims until July 1st because plants need adequate time to establish, adjust to their new environment, and show whether they are truly non-viable. It can take weeks or longer for some plants to leaf out or show new growth, especially after being shipped, planted, and adjusted to a new location. This timing is not meant to delay customers, but to prevent premature claims on plants that may still be alive and simply need time and consistent watering. In your case, we went beyond our normal terms and conditions. We reshipped one of your orders, and then still processed a Plantsurance claim just one week after you received the replacement, which is outside of our normal policy. That is not something we were required to do under the stated terms, but we did it in an effort to help resolve the situation. Regarding packaging, our plants are wrapped carefully to keep the roots protected and moist during shipping. Bundling plants together and using protective wrap helps prevent the roots from drying out in transit. We understand it may take some care to unpack them, but the purpose is to protect live plant material during shipping. We stand behind our plants and our policies, but we also ask customers to understand that live plants are not the same as boxed retail goods. They need proper planting, consistent watering, and time to establish. Our policies are clearly posted so customers know what to expect before ordering, and in this case, we went beyond those policies in an effort to assist.

Response from Ty Ty NurseryJun 3, 2026

We’re sorry you are unhappy, but we do want to clarify the situation. We shipped you a healthy, larger tree than expected, which is considered an upgrade in value. After receiving the order, you stated that you actually needed a 3–4 ft tree. If that was the size needed for your space, that size should have been selected when the order was placed. The tree received was not incorrect or damaged; it was simply larger than what you now want for the area, and a 5-6ft would have been too big as well by you requesting a replacement with a 3-4ft. Because this was not an error on our part, we are not able to cover return shipping and then also cover shipping again to send a smaller replacement. That would result in multiple shipping charges due to a size preference change after delivery. The best solution would be to prune the tree down to the size you need. Loquat trees can be shaped and reduced in height, and pruning will allow you to fit it better into your desired space.

Response from Ty Ty NurseryJun 2, 2026

I believe there may be some confusion. We processed a full refund in the amount of $212.77 on 6-1-26. We did not cancel your refund. We have also sent two emails with the receipt from the payment processor showing that the refund was issued. Once a refund is processed on our end, it can take the credit card company or bank 7 to 10 business days to post it back to your account. We understand the frustration, but the refund has been issued and is not canceled.

Response from Ty Ty NurseryJun 1, 2026

We’re sorry you were disappointed with the Plantsurance store credit process. While our standard policy provides store credit for plants that do not survive, we issued a 100% refund for the entire order in the interest of customer satisfaction. Please enjoy the grape vine that is currently growing. We hope it continues to establish well with consistent watering and proper care.

Response from Ty Ty NurseryJun 1, 2026

We’re sorry to hear you were disappointed with your blueberry order. In the interest of customer satisfaction, we issued a full refund for this order. We understand planting conditions can vary greatly by location, especially early in the season, and we appreciate the care you put into trying to keep the plants watered and protected while they established.