Ty Ty NurseryReviews of tytyga.com

Response from Ty Ty NurseryJan 16, 2026

We’re sorry to hear that one of your cherry trees did not survive, and we appreciate you letting us know. We’re glad to hear both cherry trees arrived well packaged and that you followed the planting and watering instructions. We have gone ahead and arranged to ship replacement cherry trees under our one-year plant guarantee. One of our customer service representatives will be reaching out shortly to schedule a delivery time that works best for you. Thank you for choosing Ty Ty Nursery, and we appreciate the opportunity to make this right.

Response from Ty Ty NurseryJan 15, 2026

Thank you for the update — we truly appreciate you sharing this. We’re glad we were able to review your situation and get the replacement approved, and we appreciate your understanding of how our warranty works. If you need anything moving forward or have questions once the new trees arrive, we’re always happy to help.

Response from Ty Ty NurseryJan 16, 2026

We’re sorry to hear that you feel disappointed with your experience, and we appreciate you sharing your honest feedback. At Ty Ty Nursery, all of our trees and plants are covered by a free one-year Plantsurance guarantee, which is designed to help customers when plants do not survive. The guarantee provides replacement or store credit for the cost of the plant, in accordance with our published policy. We understand that not every situation feels ideal, especially when plants don’t grow as expected, and we regret that this left you feeling that the warranty was not helpful. Our goal is always to offer affordable pricing, healthy bare-root trees, and nationwide shipping, while still standing behind our plants in a fair and consistent way for all customers. We appreciate your acknowledgment that our pricing remains competitive compared to local nurseries, and we value your feedback as it helps us improve communication and expectations around our warranty process. If you would ever like us to review your order again or assist with planting guidance to improve success rates, our customer service team is always available at [email protected] .