Ty Ty NurseryReviews of tytyga.com

Response from Ty Ty NurseryJun 9, 2026

We understand the question and are happy to clarify. The “Big Ass Blueberry” name came from how customers described what they wanted when shopping with us. More often than not, customers would say they wanted a “big ass blueberry,” so we gave this selection a memorable name that reflects the large fruit size. This blueberry comes from the lineage of the Titan blueberry on the maternal side and was recommended to us by our blueberry propagator several years ago. It was an unreleased University of Georgia selection that was not given an official release name, but it produced very large berries similar to Titan. Since it was not going to be officially released under a variety name, we chose a name customers would remember. It is not meant to mislead anyone or replace botanical information. It is simply a practical name for a large-fruited blueberry selection that customers can easily recognize.

Response from Ty Ty NurseryApr 9, 2026

Thank you for your review. We believe there may be some confusion with another company, as we do not offer BOGO promotions. Your order with us was for 7 muscadine grape vines, not trees. That said, we do stand behind our plants with our free 1-year Plantsurance guarantee. If any of your grape vines do not leaf out or show signs of growth, please reach out to us with photos and we’ll be happy to assist with issuing store credit. We’re here to help and want to make sure you have a positive experience growing with us.

Response from Ty Ty NurseryJan 16, 2026

We’re sorry to hear about your experience and understand why this was frustrating. We want to clarify how our free one-year Plantsurance guarantee works and address your concerns. At Ty Ty Nursery, plants that do not survive are covered for the original plant cost, and we issue store credit or replacements in accordance with our published guarantee. Shipping costs are not included because carrier fees are incurred regardless of plant survival, and we already absorb a significant portion of the actual shipping cost to keep rates as low as possible for customers. Many of our trees are shipped bare root and dormant, especially in the fall. This is standard practice for online nurseries and differs from locally purchased container-grown plants, which often have an easier initial transition. Fall-planted bare-root trees typically focus on root establishment and may not show growth until the following spring, and survival can be affected by winter conditions, soil temperature, drainage, and planting depth. That said, we absolutely understand your disappointment and appreciate you sharing your feedback. Our intention is never to mislead, and our guarantee is real and applied consistently to all customers. If you would like us to review your specific order again or discuss options moving forward, please contact us directly at [email protected] or 888-758-2252. We value your input and the opportunity to improve.

Response from Ty Ty NurseryJan 16, 2026

Thank you for bringing this to our attention. We’re sorry to hear about your concern regarding the mulberry tree size. After reviewing our records, we currently see three orders under your information: one for peach, nectarine, and pear trees, and another order for cherry trees. We do not see an order for a 4–5 ft mulberry tree, so it may have been placed under a different email address. Please contact our customer service team at [email protected] or call 888-758-2252, and one of our representatives will be happy to review your account and issue a size adjustment refund if applicable.

Response from Ty Ty NurseryJan 16, 2026

Thank you for taking the time to leave such a detailed review. We truly appreciate you explaining your experience, and we’re sorry for the frustration caused when two of your Bald Cypress trees did not break dormancy. Dormant bare-root trees, especially Bald Cypress, can take several weeks to show growth depending on planting conditions and timing, which is why our team initially advised patience and followed up with a bark scratch test to properly determine viability. At Ty Ty Nursery, all bare-root trees are shipped dormant as a standard nursery practice to ensure safe transport and strong root establishment. When a plant does not survive, we honor our free one-year Plantsurance guarantee by issuing a credit for the original purchase price, including any promotional or sale pricing, in accordance with our policy. Replacement orders are treated as new orders, which is why current pricing and shipping costs apply. Unfortunately, shipping live trees is costly, and while we absorb a significant portion of carrier fees, shipping is not included in the guarantee. We understand your feedback regarding replacement costs, and we appreciate you sharing this perspective so other customers can make informed decisions. Our goal is always to provide healthy, high-quality trees, clear communication, and fair resolutions when issues arise. If you would like further assistance with your replacement order or have questions about planting or care, our customer service team is always happy to help at [email protected] or 888-758-2252.

Response from Ty Ty NurseryJan 16, 2026

We’re sorry to hear about your experience and understand how frustrating it is when a plant does not survive, especially when you have successfully grown many fruit trees before. We appreciate you sharing these details. At Ty Ty Nursery, all plants are covered by our free one-year Plantsurance guarantee, which provides a refund or credit for the cost of the plant if it does not survive. As outlined in our policy, shipping and tax are not refundable because carrier costs are incurred regardless of plant outcome. Shipping live trees and plants is expensive, and while we absorb a large portion of those costs, they are not included in the guarantee. We do recognize your concern about having to pay shipping again and understand why that may influence future purchasing decisions. Your feedback is important to us, and we appreciate you taking the time to share it. Our goal is always to provide healthy, high-quality plants, clear expectations, and responsive customer service to help customers succeed. If you ever decide to give us another opportunity, our team would be happy to assist with variety selection or planting guidance to help improve results.

Response from Ty Ty NurseryJan 16, 2026

Thank you for sharing your experience, and we’re sorry to hear that your order did not meet your expectations. We understand how frustrating it is to invest in larger, premium-size trees and receive plants that you feel fall short of the quality you were expecting. Trees shipped live can sometimes arrive with bends or curves due to natural growth patterns or movement during transit. In many cases, staking does allow young trees to straighten as they establish, but we understand your concern when a bend is significant and close to the base. Regarding the shorter tree, we did issue a refund for the difference in size in accordance with our policy, though we understand why that may not feel like a satisfactory solution given your original intent. At Ty Ty Nursery, we do perform quality checks before shipping, but live plants are natural products and can vary in shape, form, and appearance. Our focus is on overall plant health and long-term performance rather than cosmetic perfection at delivery. That said, we regret that this order left you disappointed, and we appreciate your feedback, as it helps us continue to improve our processes and communication. If you would like a senior representative to review your order again or discuss additional options, please feel free to email [email protected] with your order number. We value your business and appreciate the opportunity to address your concerns.

Response from Ty Ty NurseryJan 16, 2026

We’re sorry to hear that you feel disappointed and appreciate you sharing your concerns. At Ty Ty Nursery, our free one-year Plantsurance guarantee is designed to protect customers if a plant does not survive, but it does require time and documentation to properly verify viability. Many trees and plants are shipped bare root or dormant, and it can take several weeks or months for them to break dormancy and show new growth, which is why our team often advises waiting before making a final determination. That said, we never intend to ignore customers or delay communication unnecessarily. If you feel your claim was not followed up on, we absolutely want to review it. Please email [email protected] with your order number, photos, and reference this review so a senior representative can look into your case promptly. Ty Ty Nursery has served customers nationwide for decades as a trusted online plant nursery, offering affordable pricing, fast shipping, and a one-year plant guarantee. We value feedback like yours, as it helps us improve our communication and customer experience, and we appreciate the opportunity to address this directly.