Ty Ty NurseryReviews of tytyga.com

I bought Plum trees and Grape vines, which were two separate orders. Two of Two plum trees are dead. One of two grape vines are dead. I made two separate "Plantsurance" Claims, one claim for the two plum trees and another claim for the grape vine. When I made the plum tree claim, they gave me credit for one tree, for $29.75. I replied back to let them know, the claim was for two plum trees. When I sent my pictures for the grape vine claim, they responded with "If each tree was 59.50 and you received 50% discount what you paid was provided in the credit. I'm not sure where the discrepancy is?". The person was talking about the plum tree claim in the grape vine claim but also, each tree was $29.75, after a discount, and both trees are totaled at $59.50. One grape vine is $22.72. So, they were certainly talking about the plum tree claim. Also, the "Plantsurance" is advertised as "Hassle Free". Clicking on the 1yr Plantsurance Policy, said "... you will receive a store credit for the value of the plants that did not survive transplanting...". Even if I bought the plants with a discount, I am not getting the "Value" of the plant in store credit. They give you the credit of what you paid for. This process has been a hassle, they are unwilling to work with the customer, and it appears their "Plantsurance" policy is a scam, to a degree. I just want my plants replaced, which would cost $34.75 for one plum tree. I paid full price for the grape vines, because the page reloaded and the coupon did not process. I tried to immediately cancel the order, through their "My Account" section, and clicked "Change quantities / cancel orders". I could not cancel the order, because it was already "shipped". This happened moments after making the order, which makes the "Change quantities / cancel orders" link, a fake or unusable link to change your order. Do not do business with Ty Ty Nursery, you can get some of these plants from Tractor Supply for cheaper and without paying shipping.

I ordered almost $400 worth of cherry trees. They told me it could not be shipped til 2027. I asked for my refund. Theresa the person who works there came back and said we can give you a store credit or ship early in 2027. After I told her to please refund me she came back and said we can ship in 2027. Again I asked for a refund. The emails have gone back and forth for 3-4 times still no refund. I had dealt h with this company years ago and i should have remembered how bad it was then when I ordered. Now I need to get with my bank to report fraud. Do not ever order from this horrible company. They will steal your money!

Scammers—arrived damaged and horrible customer service. Absolute scammers. I ordered three trees, and two of them arrived semi-dead. I have reached out multiple times via email to request a refund or credit for the two damaged trees (a loss of $120), but they have ignored me. Only one tree out of the three was acceptable. Their lack of communication is unprofessional, and they clearly do not stand behind their products. Save your money and shop elsewhere. They owe me $120 and have lost a customer. Update – response to the Tyty reaction here: I have provided photos on 5-1-2026. I have also sent 4 more emails between May and July 2026. With the exception of the very initial email sent by the company from 4-28-2026 and signed by Theresa, I received no response.

This company is a disaster! They are a complete scam! They offer a deceptive one year guarantee on their plants. I found out they issueda store credit ( not including shipping charges). DO NOT order from this company! They should be shut down and closed by the better business bureau!

They delete negative reviews. And they have a lot of them. They consistently send dead or dying bare root stock at the end of season so you can't get a refund, just store credit (that you can't apply until the following year). They misrepresent quality compared to what is shipped. Across the board, disappointing.

I had a very disappointing experience with Ty Ty Nursery. I ordered a Chinese Snowball plant, and it arrived completely dry and appeared dead. When I contacted customer service, I was told to wait a couple of months before they would consider replacing it, just in case it was still alive. After waiting as instructed, I performed the scratch test again, took new photos, and sent them in. They finally agreed the plant was dead, but instead of issuing a refund, they only gave me store credit. When I tried to use the credit to reorder the same plant in July, I discovered it wouldn’t be available until December. That makes no sense because I live in an area where the ground is frozen and covered with snow in December, so I can’t even plant it then. I asked if they could simply refund my money instead, but they refused. After months of waiting, I still don’t have the plant I paid for, and I’m left with store credit I can’t use for what I originally wanted. The entire process was frustrating, and the customer service was not helpful or accommodating. I would not recommend this company based on my experience.

Ordered five raspberry canes that came very lifeless looking. Planted them and hoped they would come out of dormancy, but they never did. Filed a claim with them which they granted, but they only will warranty the plant and not any of the fertilizer or transplant kits that they sell with it. In addition, if they give any discount on the entire order, they will take that discount and apply it solely to the plants and only refund what is most beneficial to them. When trying to talk to customer service, it is clear that they are only looking to refund the minimum amount possible in store credit. Based on customer service alone, I would not recommend doing business with them.

I purchased a 5 to 6 foot fig tree. Wanted to arrive the box was severely damaged and the tip of the big tree or if you could call it that it had no limbs. It was only a single stick looked dead. I contacted the customer service team I supplied photos. Well that would work for me was the cost of the tree not the tax nor the nearly $40 in shipping they charge me for a dead tree that was damaged as well. They won that refund the money. They will only give a credit so I will have to spend another $45-$50 if I want to try to replace it why would I want another tree from them? It’s not even a tree. It comes as a 5 foot stick. That is no more than a quarter inch round. It’s a joke. After contacting the BBB and filing a complaint they refunded the entire amount. Why can’t companies do the right thing to begin with…