Ty Ty NurseryReviews of tytyga.com

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to hear that you feel this way and understand how upsetting it is when plants do not meet expectations. Ty Ty Nursery does care deeply about plant quality and customer satisfaction, and we never intentionally ship dead plants. As an established online plant nursery, we ship live trees and plants nationwide, many of which arrive bare root or dormant, which can sometimes be mistaken for being dead even though they are viable. All of our plants are backed by a free one-year Plantsurance guarantee, and when an issue is reported, our team works with customers to verify viability and provide replacement or store credit in accordance with our policy. We genuinely want the opportunity to review your order and help resolve this properly. Please contact us directly at [email protected] with your order number and photos, or call 888-758-2252, and a representative will be happy to assist. We value feedback, even when it’s critical, and we would appreciate the chance to make this right and demonstrate the level of care and service Ty Ty Nursery is known for.

Response from Ty Ty NurseryJan 16, 2026

We’re sorry to hear about your frustration and appreciate the opportunity to clarify. The timeframe you’re referencing was during the height of COVID, when our business experienced an unprecedented 2,000% surge in order volume, phone calls, and emails. Like many companies at that time, we faced temporary delays in response times and shipping schedules. While we did continue to answer all customer emails and calls, hold times and reply times were longer than normal, and shipping was running behind by several weeks. We’re happy to share that those challenges have long since been resolved. Today, Ty Ty Nursery is fully staffed, operating normally, and now ships plants faster than ever, with some of the quickest turnaround times in the online nursery industry. We continue to stand behind our plants with a free one-year Plantsurance guarantee and provide responsive customer service to help customers succeed. We regret that your experience occurred during such a difficult and unusual period, and we appreciate your feedback. If you would like us to review your order or assist further, please contact [email protected] , and our team will be happy to help.