Ty Ty NurseryReviews of tytyga.com

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to hear about your frustration and appreciate you taking the time to share your concerns. This is certainly not the experience we want any customer to have. At Ty Ty Nursery, we stand behind our plants with a free one-year Plantsurance guarantee, and when plants do not survive, we do offer replacement plants or store credit in accordance with that policy. To properly review your situation and resolve this for you, we do need to locate your order details. Please email us directly with your order number and photos at [email protected] , and our team will be happy to move forward with shipping replacement plants where applicable. Our goal is always to provide healthy, high-quality plants, fair resolutions, and responsive customer service, and we would appreciate the opportunity to make this right for you.

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to read this and want to clarify a few important points. After reviewing our records, we are unable to locate an order using the information provided in this review. Ty Ty Nursery is a long-established online plant nursery that ships bare-root plants, which means trees and plants are shipped without soil or pots by design. This is standard nursery practice and is clearly stated in our product descriptions, as it helps ensure plant health during shipping and successful establishment after planting. We stand behind every order with our free one-year Plantsurance guarantee, and we absolutely do not ship dead plants intentionally. If a plant does not survive, we work with customers to provide replacements or store credit according to our guarantee policy. Shipping live plants and trees safely does involve higher carrier costs, and we absorb a significant portion of those costs to keep customer shipping rates as low as possible. To resolve this properly, please email us directly at [email protected] with your order number and contact information, and our customer service team will be happy to review your order and ship replacements if applicable. We welcome the opportunity to address this and make things right, as quality plants, transparent policies, and responsive customer service are core values at Ty Ty Nursery.

Response from Ty Ty NurseryJan 16, 2026

At Ty Ty Nursery, we understand how disappointing it is when a tree does not survive, especially when the rest of the order performs well. We’re glad to hear that two of your fruit trees arrived healthy and are growing successfully, but we regret that the June Yellow Plum did not establish. Our trees are shipped bare root and dormant, and while many customers choose to soak roots prior to planting, viability is ultimately determined by post-planting establishment and a bark scratch test, which our team uses to confirm survival. When a plant does not survive, we honor our free one-year Plantsurance guarantee by issuing a credit for the original purchase price of the plant, including any promotional pricing, in accordance with our published policy. Replacement orders are treated as new shipments, which is why current pricing and shipping costs apply; unfortunately, shipping live trees is costly and not covered under the guarantee. We do absorb a portion of carrier costs to keep rates as low as possible. That said, we never want a customer to feel unheard or unsupported. If you’re open to it, please email [email protected] with your order number so a senior representative can review your case and see if there’s an additional way we can help. Our goal is always to provide healthy, high-quality fruit trees, clear expectations, and fair resolutions backed by responsive customer service. We appreciate your feedback and the opportunity to improve.

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to hear about your disappointment and appreciate you taking the time to share your experience. This is certainly not the impression we want to leave. Pawpaw trees, especially larger sizes, are shipped bare root and dormant during the appropriate season, which means they may arrive without leaves and with minimal visible branching. Dormant pawpaw trees can appear stick-like at delivery, but they should still have a viable root system and pass a bark scratch test once planted. That said, we understand how concerning it is when expectations are not met, particularly at that price point. At Ty Ty Nursery, our product descriptions and terms explain bare-root shipping and dormancy, but we recognize that this can still be surprising if you are unfamiliar with the process. Trees are bundled together during shipping to protect them in transit, and we’re sorry to hear the packaging made unpacking difficult. Regarding the tree guard, we appreciate your feedback and will share it with our team for review. Most importantly, we do stand behind our plants with a free one-year Plantsurance guarantee. If any of the pawpaw trees did not survive or arrived in a condition you believe was not viable, we want the opportunity to make this right. Please email [email protected] with your order number and photos, and one of our senior representatives will review your case and discuss replacement options. Our goal is always to provide healthy, high-quality trees, transparent policies, and customer service that supports long-term success.

Response from Ty Ty NurseryJan 16, 2026

Bernard, thank you for taking the time to share such a detailed account of your experience. We truly understand how frustrating and disappointing it is to invest in a fruit tree and not see the growth you expected over an extended period, especially when you have a well-maintained garden and comparable trees thriving nearby. Li Jujube trees can be slower to establish than many other fruit trees, and they are often shipped bare root and dormant, which can make them appear stick-like initially. That said, our one-year Plantsurance guarantee is intended to address situations where a tree does not establish within that first growing season. Viability during the warranty period is typically determined through dormancy timelines, growth observation, and bark scratch testing, which is why those steps were requested. We regret that this situation left you feeling unheard or unsupported. While our policies are designed to be consistent and fair across all customers, our goal is never to create frustration or disappointment. We appreciate that you provided photos and communicated with us over time, and we are sorry that the outcome did not meet your expectations. If you are willing, we would still like the opportunity to review this further. Please email [email protected] and ask that your case be reviewed by a senior representative. Include your order number and any prior correspondence so we can take another look at the full history. At Ty Ty Nursery, we strive to provide healthy, high-quality fruit trees, transparent policies, and responsive customer service. We appreciate your feedback, as it helps us improve, and we’re sorry that this experience fell short of what you deserved.

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We understand how frustrating it is to lose trees, especially when you have decades of experience growing fruit trees and managing large plantings. Graft failure is disappointing, and we recognize your concern given the number of trees affected. At Ty Ty Nursery, we take plant quality seriously and carefully source both scion wood and rootstock. While graft unions can sometimes fail due to a variety of factors including weather extremes, wind stress, soil conditions, or planting depth, we never want a customer to feel dismissed or blamed when issues arise. That is not our intention. We do stand behind our plants with our one-year Plantsurance guarantee, and our goal is always to apply that policy fairly and consistently. That said, we regret that this situation left you feeling unsupported, especially given your long history and experience as a grower. We would welcome the opportunity to review this further with fresh eyes. If you are willing, please email [email protected] with your order information and ask for a senior representative to review your case. We value experienced growers like yourself, and we appreciate candid feedback as it helps us improve both our products and our customer service.

Response from Ty Ty NurseryJan 16, 2026

Thank you for taking the time to share your experience. We’re very sorry to hear about your disappointment and understand how frustrating this situation feels, especially after you prepared carefully and provided proper indoor growing conditions in Massachusetts. Dwarf Cavendish banana plants are not shipped bare root like trees, but they can arrive dormant or heavily cut back, often appearing stick-like with no visible leaves. Bananas grow from an underground corm, and it is not uncommon for all top growth to die back during shipping stress while the plant reestablishes from the base. New growth typically emerges from the soil line rather than the top, which is why our team advised allowing additional time before determining viability. That said, we regret that your interaction with customer service felt upsetting or dismissive. That is not the experience we want for any customer. Our free one-year Plantsurance guarantee is intended to protect customers if a plant does not recover, and while replacements are scheduled during appropriate shipping windows to protect plant health, we understand that waiting can be discouraging. We do take concerns about possible batch or quality issues seriously. If you have not already done so, we encourage you to email [email protected] with your order number and photos so a senior representative can review your case in full. Our goal is always to provide healthy, high-quality plants, clear communication, and fair resolutions backed by our guarantee. We appreciate your feedback, as it helps us improve both our products and our customer service, and we’re truly sorry that this experience did not meet your expectations.

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to hear about your frustration and appreciate you taking the time to share your concerns. This is not the experience we want for any customer. Bald Cypress trees are routinely cut back prior to shipment as a standard nursery practice to reduce transplant shock and protect the trees during transit. This pruning encourages stronger root establishment and healthy new growth once planted. Blueberry bushes may also arrive without leaves or appear stressed due to shipping, dormancy, or seasonal conditions, but they should not be diseased. We understand how concerning that can be and would want to review this further. At Ty Ty Nursery, we stand behind our plants with a free one-year Plantsurance guarantee, and our goal is always to resolve issues through replacement or credit, not returns. Live plant returns are difficult and costly due to carrier and handling limitations, which is why our policy focuses on supporting customers after delivery rather than requiring plants to be shipped back. We would genuinely like the opportunity to make this right. Please email [email protected] with your order number and photos, and a senior representative will review your case promptly. Our priority is to provide healthy, high-quality trees and plants, clear communication, and responsive customer service, and we regret that this experience fell short of those standards.