TWO MEN AND A TRUCKReviews of twomenandatruck.com

I am writing this review on my sister's behalf because she and her partner are still moving late into the evening today due to the disruption this company caused. My sister booked Two Men and a Truck several weeks in advance for a move scheduled at 9:30 a.m. today. She and her partner both took time off work and spent the morning waiting, but the movers never showed up. No one from the company called, texted, or provided any advance warning. My sister had to contact them herself to ask where they were. Only hours later did they call back and say that all of their trucks were broken and they could not complete the move that day. It is completely unacceptable for a professional moving company to wait until after the scheduled arrival time, and until the customer calls, to disclose that it cannot provide a service reserved weeks in advance. They could not provide another truck or crew and offered virtually nothing to make up for the inconvenience. When my sister asked to speak with a supervisor, she was told the supervisor was on a break and would call within 30 minutes. The call came over an hour later and there was still no meaningful resolution. My sister and her partner lost work time and were left scrambling to find another mover at the last minute. I understand that this company has many positive reviews, but how a business responds when something goes wrong matters just as much. This experience showed a complete lack of communication, urgency, accountability, and respect for their customers' time. Moving day is too important and time-sensitive to take this kind of risk. People arrange their schedules, take time off work, and depend on the company they hired to show up. The way this situation was handled makes booking them not worth the gamble. I am also planning a move in a couple weeks, we both chose Two Men and a Truck weeks ago, I am so glad she warned me so I can save myself the added stress and find a different company now. I am sharing this because my sister is too busy dealing with the consequences to post it herself and I genuinely do not want this to happen to anyone else. NOTE: This experience was with the Santa Location, 1580 E Edinger Ave p, Santa Ana, CA 92705. The franchise manager is Melissa C.

Via text, they cancelled a local 9:00 am move in Savannah at 8:50 am on a Friday. The next available time they had was Wednesday. Please call anyone else besides No Men and No Truck.

I wish I had just moved everything myself. I moved most of my boxes to my new place except for my furniture. This is because of my health. My apartment told me to use Two Men and a Truck. I was told that the truck would be at my house from 9-10 am. And that I would get a call from 8-9 am. I did not get a call until 10:10 am. The truck got to my house at 10:45. 45 minutes late. The men also smelled like pot. They seem to rush everything, which I appreciate the speed, but when they just drop boxes on the floor as they did, it felt like they had no care for the status of my things. At one point, they are carrying my desk down the stairs. I watch as multiple parts are dragged and bent in areas that should not bend. We all heard multiple cracks. They continue and load it on the truck with no wrap of any kind. When we got to the new place, they unloaded everything and scratched the walls in some areas. Again, very frustrating. They decided to unload my desk last, which was weird because it should have been at the back of the truck. I watched as they moved the desk to the corner and had it lean on the wall to make it look like it's standing. After they said it was done, I walked to my desk and pressed it with one finger, and it almost fell apart. I said it's not put together. So they pretended to try and fix it for 10 minutes. I pressed on it again, showing them all the parts that are broken. They respond, " Well, you did get the insurance". I paid 143 dollars extra for it. They left, so I duct-taped all over the desk to keep it stable. But when I called, they told me they needed photos of the damage, so I had to remove the tape. While removing the tape, the whole desk fell apart into pieces. Literally unfixable. I took pictures and attempted to file a claim. The website kept bugging and took 3 tries to file a claim. I then got an email from a rep, and they started this email with I won't get paid as much as I expect. I am still waiting for their offer. But after losing a desk that's worth around 300 dollars and paying 143 dollars, I worry I'll be losing a significant amount of money. My advice is to not go with this company.

The movers were nice but moved at a snail’s pace. The original 2-3 hour estimate bled into 5.5 hours and the job did not get done. The moving truck was half empty on top when they drove away, leaving me hanging with items in the driveway. Picture below. They said that Uhauls don’t have enough security points to attach the tie downs to, so it was difficult for them to fit everything in. My husband and I had to unpack half the truck to then hire a different crew and reload it properly. Everything DID fit. The GM, Cole, said they couldn’t help us - he did nothing to even attempt to rectify the situation. He was more concerned about being clear that “because we repacked the truck, they’re not liable for anything.” First 3 pictures are what I was left with. Final few are the end result, after we fixed what Two Men left us with. I wasn’t my offered ANY kind of refund despite that our cross-country departure was postponed, travel plans skewed, sacrificed our own backs, paid a lot more than what was on the estimate. Had to hire ANOTHER crew to help us do what Two Men was supposed to. Highly unsatisfactory. I have received nothing but curtness and blatant lies from the GM, Cole. They did NOT recommend that I get a larger uhaul ahead of time. (I rented the largest one in the fleet, for a piece of mind.) He’s saying I didn’t provide safety materials (moving blanket and ratchet straps) but I 100% did. They did not use all I provided, plus I had tons more they could’ve used. They definitely didn’t have any issues using my Alan keys and power driver! The original core values of Two Men and a Truck include Care, Integrity, Give Back to the Community, The Grandma Rule (treat everyone as if they were your Grandma – with dignity, respect, and patience), Inclusion, and Be Your Best and Have Fun —- I most definitely did NOT receive any of this treatment from Cole. The Bozeman franchise isn’t living up to the core values and the head shed isn’t holding them accountable. SMH

My family previously used Two Men and a Truck with their last move and raved about their kindness! So when it came time for my husband and or little family to move we called to book them too help us move. Kentrell and Luke helped us with our past move. They were very quick and efficient! I am so thankful for their help. Luke even helped me carry my trash to the dumpster just to be kind. I was extremely stressed out but they made life a lot easier. Thank you again!

Think twice before using this company!! I had referred my son to 2 men and a truck because I had a good experience with my move. My son and daughter in law did not have the same experience unfortunately. The crew they had showed no care at all with their belongings! They dropped his $6000 tv while moving it not once but twice and when they got to the new home it would not turn on. They also dropped his dresser, dragged his mattress across the grass giving it grass stains and lost brackets for a Cabinet. They ordered brackets for the cabinet. They sent out someone to assess the repair needed for the Dresser as the drawers don't open and close like they should now. Still waiting on that repair to be done. TV repair man came out and said the TV is ruined and would cost more to fix than replace. Two guys and a Truck responded by telling my son they would give him $3500 which is $2000 less than it would cost to replace it. I originally felt the company showed some integrity in their response to the damage done by their negligent crew but i am retracting that due to their most recent response to the situation. They had said that they were going to do the right thing and make things right, but this is far from the right thing and is definitely not right! Read the reviews on this company and you will see my sons experience is not an isolated incident. Consumer Affairs has 367 one-star reviews. Other review sites are not much different. This company could improve their customer relations just by doing the right thing!

THE MOST expensive moving quote I EVER received. Only having them move furniture from a bachelor style setting (3 dressers/apt size fridge/couch/king matttress & boxspring/small round dining table 4 chairs/mini fireplace tv stand combo)- no boxes/accessories etc. To be told I will be charged 179/hr with 3 hr min move charge PLUS 350 truck charge (Uhaul charges 29.99/day for size I need) with taxes that's almost 900 bucks to move to an address 15 mins away -- definitely a company all about money OVER service

Do not use them. 0 stars - West Chester, OH location destroyed a $2500 leather couch and a $1500 queen mattress. They loaded a pressure washer sideways and gasoline spilled everywhere. The employees didn’t apologize. They were pissed off children cursing and being rough with our stuff after they discovered what they had done. Follow up from their manager the next day still didn’t include an apology but did include a 1 liner from their liability clauses and said they would not be covering anything. I’m going to contact Chase. I have never been treated this poorly. Awful, awful experience. In complete disbelief.