TWO MEN AND A TRUCKReviews of twomenandatruck.com

K.T Allen is AWESOME & a keeper for Two Men And A Truck Jamaan Thompson is AWESOME

Do not use this company if you are about your home or your possessions. They caused thousands of dollars in damages and refuse to make it right.

While I applaud them for removing a big refrigerator they ruined my doors and took my dolly. Owner called me brought a new handle for screen door but didn’t work becoz I could not get my screen door open, when I got home from work. Needless to say I was upset and called owner. He stated he’d replace door. Then a few weeks went by and he changed his mind and said he’d put a different handle on screen door. Well he hasn’t shown up. They also scratched main door when I told them they should probably take door off before they take fridge out. Owner hasn’t replaced screen door like he said he would and seems to make this my fault. I would not recommend this company as I’m still waiting for resolution in my case. If I could give zero for interaction with them I would. Owner not a true to his word guy.

While the crew was great, the company itself was the worst. They charged me way more than estimated. They had me originally scheduled for three men, but one of them called out sick, resulting in the move taking much longer than estimated - and I’m the one that got stuck with the bill for that! Their manager tried to say I wasn’t really supposed to have three guys, but I saw on paperwork that was left on my counter that a third mover was originally scheduled to come. And even if I hadn’t been meant to have three movers (which I was), best case scenario is that the estimator did a terrible job estimating how long the move would take. As far as the work that was done, no complaints, the crew was awesome, but the billing in my opinion was shady af.

We are trying to sell our house which is unoccupied and in another state. Even though we have no soliciting signs posted on the front and back yards, Two Men and a Truck left a large cardboard box on our front porch with their name on it, as a form of advertising. We saw this via our security cameras. When I called the company to complain and ask that they pick it up, she didn't see why it was a problem and said they might pick it up if they had time.

What I thought would be a smooth and professional move turned into a nightmare—and the way this company has handled the damage afterward has been just as disappointing. I was initially assured by the movers that my belongings were in good hands. I was even advised that I likely did not need additional insurance because they felt my furniture would be well protected. I trusted their judgment. That was a mistake. My expensive Ethan Allen furniture, which was in excellent condition before the move, was damaged during the move. Five dining chairs, my dining table, and my bed frame were damaged, along with damage to my walls. Then came the insult: the company’s initial offer was only $110 for the damaged furniture and $25 for the wall repair. Yes—$135 total for the damage to my expensive furniture and property. Rather than taking responsibility and working toward a reasonable resolution, I have spent an exhausting amount of time going back and forth with the company over furniture weights, valuation, and repairs. I have had to repeatedly explain that these were valuable, well-maintained pieces of furniture—not disposable items. They also wanted to send their repair person to work on my expensive furniture. After the way this entire situation has been handled, I simply do not have the confidence or trust to allow someone they select to repair my belongings. The damage was frustrating, but the company’s response has been even more disappointing. A company should be judged not only by how it performs when everything goes right, but by how it treats its customers when something goes wrong. Unfortunately, this company has left me feeling that once they had my money, I was on my own. My advice: document everything, get every promise in writing, and do not rely solely on what the movers tell you about insurance or how your belongings will be handled. BI expected professionalism, accountability, and care. Instead, I got damaged furniture, damaged property, and a long, frustrating battle just to be treated fairly. I would not recommend this company based on my experience.

AVOID AT ALL COSTS!! Can not follow simple, repeated instructions and caused damage to an antique mirror because of that! I hope you have nothing else do on moving day but babysit because that is what you will need to do to make sure your belongings are not damaged. Were told repeatedly in email, text, verbally, and to their faces to remove and pack the mirror like it is the Mona Lisa. They came into the new place carrying it openly with zero coverage/box/nothing despite instruction, despite paying extra for crating. Unbelievable! I freaked and told them it was supposed to be packed and to crate it at once. Crating to them meant taking two boxes and taping them together over it, no bubble, sheet, nothing. So it's our fault apparently that it took too long to unpack and have the mirror hung, 2 weeks??!!, to discover the damage caused by their employees. Absolute nonsense and save yourself and hire a real company!!!!!!!

Highly DO NOT recommend using this company. They did not have us sign a contract for the quote but when we needed to cancel BEFORE the deadline, they charged us for the minimum estimated total for ABSOLUTELY NO WORK DONE. We tried talking to them about it and to see if we could reschedule, they hung up on us. Our boss called them to try and talk to them and they HUNG UP on her as well. Please save yourself a headache and your wallet by not using this very unprofessional company.