TWO MEN AND A TRUCKReviews of twomenandatruck.com

On Feb 3rd, 2026 I hired two men and a truck. I had actually hired them previously but the closing on my new place was delayed. I was told that the hourly rate would be more then originally quoted but have never received my bill to know just exactly how much I was charged per hour. I had more furniture then originally anticipated and I accept that as a failure on my part. These men wrapped almost every item of furniture yet still managed to break stuff. One guy picked up my tool chest, after I stated that it was heavy, didn't wrap it just walked away. This item was badly broken upon inspection at the end of the move; I can only guess from being dropped. I did also have a small shoe shelf that a piece was missing from; with it being a plastic part I was unable to repair it. I've found many chips and broken parts in my stuff since, none that really effect functionality one such item is an antique custom built cabinet that is irreplaceable. These men, one in particular tried to push their way into doorways, causing damage to the corners and even took out a big piece of paint on my kitchen cuboard and a chunk from my counters; I hadn't even complained about that. I did however complain about the supervisor that showed up and took up the one guy that knew the mosts time for about 1/2 hour; I was fully charged for this time and quite frankly I want that money back! They never responded to my first correspondence and then tried to tell me to keep the toolbox for them to come and asses, but didn't send that email for over 2 weeks so it was long gone. Their sheer lack of accountability and excesive charges is why I filed a BBB complaint. Theyoffered a refund of 37.00 will cover my broken items and told me that I should have purchased additional insurance, EXCUSE ME!! I 've only asked that 1/2 hour credited back and reimbursment for the toolchest that I've had to purchase. I've filed a complaint, but that has gotten no where as they've not acknowledged it.

Worst company to move with. They broke our marble and Ónix dinning table, night stand, marble bar and base of white living room. When the loaded nothing was protected, not even a 20k oil canvass. Never use then

I am so impressed with this company. On time, great communication, extremely careful with our belongings. Nick, Matt and Christian are the absolute best! They made short order of the move and were kind, considerate and professional. They came in under estimate even with additions to the move. I highly recommend!

I cannot stress enough how unprofessional this company is. We booked our move weeks in advance, paid the deposit, got a confirmation email with an arrival window of 8 to 9 AM. We had everything packed and ready to go at our new house. 8:45 rolls around and nobody shows. We call them and find out we were never put on the schedule. Let that sink in. They took our money, sent us a confirmation, and never scheduled us. No one called to warn us. No one reached out. We found out only because WE called THEM. We had to scramble to find last minute help on a Friday because they dropped the ball completely. If you are considering using Two Men and a Truck, save yourself the headache. They will take your deposit, confirm your appointment, and then forget you exist. Absolutely unacceptable.

I did not hire them, but had to deal with the women in the truck who was parked in front of my garage door. It is an apartment building marked with no parking zones and one way drive. This truck was parked in the wrong direction and in a no parking zone. After asking them to move their truck an argument broke out. Instead of moving the vehicle it became clear to us she was not happy. Actually it was stated they only had one or two more items. I had a scheduled appointment and had to leave I had no time to wait for their one or two more items. The attitude was disgusting from those one man and a women. I would never recommend them or hire them. Move the truck when you are in the wrong, do not argue with a possible future client when you are in a senior apartment building.

I moved in December of 2025 and STILL have not had resolution on damages that occurred during my move. They didn't "pad and wrap" almost anything I was assured they would, it was terrifying to watch them unload my possessions out of a giant box they just stuffed everything into. And now they continually ignore so many attempts to contact them and get my floor fixed and reimbursed for things they broke. Its like objectively absurd how many times they have dropped the ball. Moving is expensive no matter who you hire so look elsewhere, i regret hiring this company so badly.

Imagine hiring a company to move your aging mother on December 13th from her home. A home that all of her memories, treasures and pictures reside in, establishing a life well lived. Imagine this company delivering the items to her new home. A time in her life with so much change, after losing her husband of almost 50 years. The 3 men who moved her items, scratched several pieces of furniture, left her mirror swinging on her dresser and not attached with all the parts, broke her microwave and damaged the sliding glass door to her entry way. How did they break the door you ask? They rolled a heavy piece of furniture on a hand truck over it and cracked the frame. The movers took picture and told us the company would be in touch. In touch they were not. I had to reach out to the company. They had a handy man (not a company) come out to assess the damages. The handy man said he could fix the furniture and wanted to put epoxy on the door! Epoxy we asked?! We don't want a temporary fix to a permanent problem. It's a main point of exit/entry! We did not ask for this to happen. We did however accept his offer to fix the furniture. The furniture of which he just came back to get last week. Jonathan did not get back in touch with him until 2/13. Two months later! I contacted Jonathan Taylor at the Rolling Rd location in Baltimore, MD when the contractor came out. I explained the situation and told him while we were waiting for someone to respond to us about the damages, we had Lowes come out to give us a price for a new door. He agreed & stated that he would take care of it & asked me to send over the contract. He took Stephen's name from Lowes and was in contact with him several times. He was going to pay by credit card, then wanted to pay by check. He had me enter into the contract with Lowes and we were all set. Well, until the next day. He called me in the morning and stated that because the door was just over $3,000 he couldn't pay for it out of his location, he would have to submit a claim with Gallagher Basset. Myself, assuming he would advise them of the contract and we would receiving the check from them was ok for the moment. Then, Gallagher Bassett called. Candida the claim adj. took my information and said she would contact Jonathan. It took her several times and even had to reach out to her supervisor to get in touch with him. When she finally did, he told her his guy can fix it. So the adjuster emailed me to let me know what he stated. I am STILL waiting to hear back from her again because I told her JONATHAN had me enter into a contract and they don't just go away. He set me in this position and I trusted him. What about the contract with Lowes? I have heard nothing from either the ins. company or TWO MEN AND A TRUCK. I have a contract with Lowes who have already been out to measure the door after we signed- thanks to JONATHAN! I asked for the GM or the owner's contact info and nobody will give it to me. So please anyone who is interested in hiring Two Men and a Truck from 2709 Rolling Road ste 122 Baltimore, MD 21244, please don't. Jonathan doesn't care how he left your furniture or your house. He only cares about getting paid immediately. My elderly mother even gave the 3 men a nice tip for their work. We get everyone makes mistakes. But to not fix them and put your customers in a financial position and then leave them hanging? This is our experience and we will be sharing with everyone we know. Too bad, Two Men and a Truck, I had so much faith in you to handle my Mom's end of life move with compassion and professionalism. "Treat everyone like your Grandma" is your motto. I think this location forgot this or they hate their Grandma which is even worse.

Final invoice 33% higher than quote, with no delays or changes to the job. And gave the highest initial quote but promised it was thorough. Damaged furniture, broken glasses (no attention paid to the FRAGILE notes on boxes), reported damages with no response. Asked for a tip and for it to be in cash. Asked for beers when finished the job. Unprofessional.