TWO MEN AND A TRUCKReviews of twomenandatruck.com

Overcharged and owner Ralph Dickinson was so rude and had such a bad attitude and refuses to refund me $125. Never recommend!

Dear Pieere, Amanda, Mitch, and the Two Men and a Truck Team, I am writing to express my deepest gratitude for the exceptional service and kindness you all have shown to me during my recent move. From the moment I first reached out to Amanda, I was impressed by her professionalism and understanding. When I explained our situation, as newcomers waiting for work permits and living off our savings without any income, Amanda was incredibly empathetic. Although the initial offer was beyond our budget, she reassured me with kindness and professionalism. What truly moved me, however, was when Amanda called back shortly after, explaining that she had spoken to Pierre, her boss, who had decided to go above and beyond to help us. Pierre’s decision to offer the move for free, left me speechless and emotional. I could not believe that people like you truly exist, who are willing to extend such generosity without hesitation. On the day of the move, Mitch, Mike and the team arrived promptly and handled everything with remarkable professionalism. They were not only efficient but incredibly kind and respectful. Their positive attitudes and careful attention to detail made the entire experience smooth and stress-free. I was truly amazed at how well they worked and how comfortable they made us feel. Please extend my heartfelt thanks to everyone involved. You have not only provided excellent moving services but have also restored my faith in the kindness of people. I will certainly recommend Two Men and a Truck to everyone I know, as your team went above and beyond in ways that will always be remembered. With sincere appreciation, Elisheva

Group of young men/movers were very clean, friendly and personable. My husband followed them to new home. They unpacked everything except for my son's 50" new tv, was still covered in blanket and seran wrap, whereas everything else was unwrapped/unpacked. My son arrived at new home. When he unwrapped his tv it was severely cracked and unuseable. Obviously guys knew it broke and that is why it was the only thing left unpacked. My husband unwaringly & mistakenly signed off on everything, didn't unpack the tv or inquire about it because it was my son's. The company offered $40 for the tv because their insurance compensates by so much a pound, not by value. Obviously there wasn't much care used in transportation and for customer's property, so I would not recommend. I tipped the guys well in advance, big mistake, trusting they would use care and due diligence because that is what you would expect, but if you value your things, use a different company.

Two men and a truck was great, they was on time, they were professional and respectful. Instead of two men, they sent three, Tyler, Naquan and Jamal, five stars to you guys. God bless you and thank you, for an excellent move.

Update: We were contacted by the franchise owner Tim, who stopped by our new house to drop off the ladder that had been left behind 3 weeks earlier. My husband spoke with Tim and told him about our bad experience with the movers, and the items that were damaged or broken beyond repair. Tim offered to give us a $1000 refund for the damaged items. My husband told him that just one of the damaged items alone, a refrigerator, cost more than $1000. Tim said he understood this, but he wasn't able to refund the full cost of the refrigerator. We did receive the $1000 refund, which we appreciated because at least it was something (even if it didn't cover all the damaged/broken items). We also appreciated having the opportunity to talk with the owner about our dissatisfaction. TERRIBLE MOVING COMPANY! Do not waste your money by hiring them! We hired them to both pack and move us. They would not schedule the packing until the day PRIOR to the actual move. The 4 young inexperienced guys packed for only 4 hours (which was the company's minimum time). They did not want to pack for any longer than 4 hours and when asked to pack more items, they acted "put out" and in a hurry to get out of there. They said they were told only to pack the kitchen and garage. My husband had to call the office to ask why this was the case, as we had a large house with many items to pack. He was told they could pack more than those two rooms, which they ignored and did not do. They were in a hurry to get to lunch. The guys did a poor job and packed boxes 1/2 full, stuffed the rest of the box with paper. What a clever way to increase profits by selling more boxes and supplies! They only labeled a few boxes with a ball point pen (hard to see the writing), most boxes they packed had NO LABEL at all. We ended up doing 90% of our own packing, which was a HUGE stress with working full-time jobs. For the actual move-this was horrifying! They sent 8 young inexperienced guys who randomly stuffed items into the 3 trucks, badly scratching/denting 2 stainless steel refrigerators and a trash can, scraping furniture, breaking glass pictures/decoration items and wheels off our grill. They broke a plant in a ceramic pot on our living room carpet and just LEFT IT THERE! We had to clean it up ourselves! They were very careless with our items and rushed around jamming everything into the trucks. It was chaos. They did not care what damage they did. They did not ask about certain items, to see if we needed them or if they should go on the truck (such as our coolers which were needed to transport food). Everything was shoved onto the trucks. They left their own garbage inside and outside our home, and moveable items we had to transport ourselves. When moved into our new home, they randomly stuffed furniture into any room (even though they were given instructions on what items went where). The furniture was upended, on its side, or even upside down. Things were up against closets where it was blocking the entrance. Boxes were all over the place, all through the kitchen walk ways, absolutely no organization whatsoever. IT HAS TAKEN WEEKS TO SORT OUT THE BOXES into the correct rooms, and the only ones that are labeled are the ones we packed ourselves. We had to move some of the furniture into the correct rooms as well, and away from blocking entrances or closets. Once again they left their own garbage outside our house. They left our large ladder at the storage facility and were supposed to bring this to our new home. We still haven't seen the ladder. They overcharged an hour one of the moving days, which we complained about and were "refunded" on the move into our new home. Really? Not sure about that. ABSOLUTELY DISGUSTED WITH THIS EXPERIENCE. My husband complained to the management, but was given a "song and dance" about how they were not responsible for damages and this was in the signed contract. They did not care about our personal belongings or our dissatisfaction. All of this after charging $720.00 an hour (for 8 men, 3 trucks). You can imagine what the total bill was after 2 moves from a house to storage, and from storage to another house. If I could give zero stars I would. Don't put yourself through what we experienced, hire someone else!

Shady business. Unclear pricing, they don't include VAT in their quotes and the amount they say they'll charge up front isn't a fixed cost. Turns out it's by the hour and they'll add the time they spend travelling to and from their office on without telling you beforehand. They will also ambush you with a large amount of paperwork on the day having you sign your life away, again any time you spend reading though this and trying to properly understand it will be added to the cost. The movers themselves were good but the guys in the office seem out to fleece you.

We made a move in Henderson, Ky and hired Two Men and a Truck. Willie and Tanner were our movers. They were extremely polite, went right to work and never complained even though we moved from an upstairs apartment with 24 steps and the move included a washer and dryer, a sleeper sofa and a solid heavy wood dresser and head and footboard. It could not have been any better. We really appreciated their attitude and professionalism.

Very over priced charged $400 for 5 pieces was told would be under $200 would not use again