TWO MEN AND A TRUCKReviews of twomenandatruck.com

Unprofessional, very expensive, and despite saying what furniture went to what address with the addresses stuck on each piece of furniture as a backup they managed to stuff it up.

They moved my safe for me. There were no hidden charges they were professional and polite. They moved it in a timely safe manor and put it right where I wanted it.

They charged me over $1600 to move my 2bdrm apartment of furniture just 5 miles away to their storage. They damaged my entire $3800 leather sectional by stacking the pieces on top of each other. Horrible experience.

During the process, the movers appeared rushed and were quite rough with the belongings. As a result, numerous boxes were damaged and some of the bins were compromised. Additionally, heavy boxes were placed on top of lighter ones, causing one box to burst open under the weight. My primary concern is the cost of $3700. When we initially discussed the pricing, I was told the hefty price tag was due to travel requirements, including an overnight “legally required” stay in Minnesota. However, the movers informed my son they needed to be on the road by 6 PM and planned to return to Wisconsin that same night, with another job scheduled for Saturday morning. When I issued a complaint, I got a lot of song and dance and told it was my son who wanted them to unload same day. Either way, I was told legally they couldn’t. Plus, my son never asked them to unload same day. They refunded me $300 for the price of a hotel and food for the two movers. I am left wondering, had I not issued a complaint, would I have gotten any refund. I’ve used this company a few times and was surprised and disappointed in their delivery/movers and response. They are risking their reputation for a few hundred dollars. It’s sad. I will not use them again. I don’t trust what they say and felt manipulated.

Boxes were upside down so things were falling out of the other boxes in it that contained craft supplies. Some of the boxes that the movers packed some of my things in are extremely difficult for me to handle as a senior citizen and disabled person because they're so huge.

Despite their tagline, "Movers Who Care," my experience with Two Men and a Truck was quite the opposite, especially for an out-of-state move. I called multiple times during the moving process to express my concerns and was assured that someone would follow up, but they did not. I had to follow up several times myself. The crews arrived hours late for both loading and unloading. Better communication and timely notifications about changes to arrival times would have allowed me to plan accordingly. I did not receive the required information before the move. At the end of the move, I was asked to sign papers, but the movers referenced a pre-move letter that I should have received days earlier, which had not been sent to me. I had to request and receive critical information days after they shipped my belongings. The movers refused to provide copies of what I signed, even when I asked the claims person. The loading franchise provided incorrect and misleading information that conflicted with other franchises and corporate policies. Items went missing and were damaged. Due to the franchise's mishandling of documents—documents not provided before the move or during loading—their claims department is refusing accountability. I also believe they interpret rules and policies that are not clearly stated or referenced in the "standard" documents provided. It is especially concerning that these documents were provided only after they had already taken my belongings. This moving company lacks up-to-date payment and legal agreement software that would provide security and transparency to customers, with measures to protect against fraudulent practices. I do not like being asked to sign a paper without being informed about additional documents that are not clearly identified or referenced on the page you are signing; it is a questionable practice. Additionally, I learned that they stored my credit card information, which I was not informed of when I provided my card details, nor did I provide consent to. Overall, there is a significant lack of accountability and communication. I am concerned that they may use misleading and deceptive practices.

The very Best company touse for moving. Team was phenomenal, work together, polite, professional and totally remarkable to deal with. Did a fantastic job moving my home contents to my storage area. I have used this company many times in the past and would not even consider any other company. Cost is great and I never have to worry about my belongings getting broken or destroyed. The BEST, THANK YOU AGAIN!

Two Men and a Truck is a terrible company: They1) delivered 15 items to the wrong address despite the fact they were clearly marked. 2) They stole my hand truck and 3) they damaged my lamp. I called 8 times before Adriana in their claims department called me back. I filed their compliant, I sent in explicit photos and nothing. They have done absolutely nothing. This is a terrible company. Beware, don't use them for moving. They don't even come out and access how much stuff you have. We had to leave a China cabinet behind because it would not fit in their truck.