TWILLORYReviews of twillory.com

Excellent customer service. They were willing to work with me on a return. All I took was a few emails back-and-forth. It’s nice to see that some companies still treat the customer like they are important.

I made a mistake with my original order, which caused me to lose the discount code. I didn’t realize it until a week later. I notified the Twillory staff of my error. What did they do? The went the extra mile, reached out to their internal team and were able to provide the discount even though it had already expired. Not too often you get customer service going all out for a customer, especially when I messed up 🙋🏻‍♂️. Not only have I been impressed with Twillory’s products (I’m a repeat customer ), but I’m very impressed with their customer service. Thanks to all who behind the scenes made this happen! Chris

If there was a zero star, I would use it. Buyer beware. Two shipped jackets on one order, including the first return. Wrong size, wrong product. Wrong company to buy from. Avoid this train wreck.

The sport coat is not true to size. Although the quality and feel of the sport coat is nice, the customer service was not in support of the product. Twillory would not accept the coat after I tried it on (they consider it worn after trying it on). Although it is "stretchy", the coat was too tight in my shoulders, arms and chest. With it being too small, I had to deploy without it. On my return I attempted to exchange the coat for a larger size (48 long) but they would not accept it because it was past the 60 day time frame even thought it just sat in my closet. Reason: it has been worn. Yes, it has been worn long enough to try it on and determine it was too small. Customer service was less than desirable and the ratings I see now confirm this was a bad purchase from a company that does not back its product. The product is only as good as the customer service. I even provided photos to show the condition of the coat. Not a smart way to run a business as word of mouth, good or bad, spreads quickly. Had it not been for the poor customer service, I would have recommended this product to the protective services industry, LE, Federal Agents and private sector.

Returns and exchanges with this company are a nightmare. There’s no customer service phone number, only email, and you have to pay for returns. My return was delivered a month ago and is still marked as pending with no communication. The shirts are nice, but not worth this level of frustration. I won’t be buying from them again.

I purchased a twillery suit, and noticed that after washing it the bottom edge of the jacket was rolling and bubbling. After looking at why I noticed the bottom stitching was off. This is clearly a manufacturer's defect. I tempted to contact them online and never receive the response. I went into their stores and was told they are simply not going to do anything about it because that's their policy. Shop elsewhere

Coming from Buttercloth (and happy) I was receiving targeted social media ads. I gave them a shot and got burned. Just like most of the reviews here, their customer service is horrible. Labeling items as "final sale" when they weren't and the quality of their shirts are garbage. 95% cotton will wrinkle and has almost no breathability or stretch. I ordered one black, one white...they sent two of the same exact black shirts and blamed it on me. Zero chance of a refund, so I'll pay to send them back and call Amex for the charge back. I'd wash my cars with them, but I cherish my paint too much for that.

I ordered the Twillory Five Pocket pants, and love them. They look cool and have are amazingly comfortable. The fit is perfect, with a nice stretch and a smooth fabric feel. The customer service has also been outstanding. I had a very minor issue with my first order (nothing I was worried about), but the team reached out and went above and beyond to make sure everything was perfect. I am definitely ordering more of these Five Pocket pants, and am also planning to try out the jeans. Thanks Twillory!