TWILLORYReviews of twillory.com

Site says free returns within 30 days and when i tried to return an item that was too snug, i was told it'd cost $15...it's a shame they'd not want to waive this to keep a customer happy but apparantly the company doesn't care about customer happiness. Additionally, the zipper on one of the pants broke on the first day so quality wasn't great.

I have made multiple purchases with Twillory but only recently needed to return on order and inquire about a partial order. Email notifications have completely disappeared and the only way to contact the company is their 'Help' email address which has gone without a response for two weeks. The clothes are great but I cannot recommend with this level of customer service.

Horrible customer service and snail pace fulfilment process. Cannot recommend Twillory based on poor customer service experience, they are quick to take your money but once you place an order they take their sweet time to dispatch, deliver and even to communicate. Will not buy from them again. Your experience may vary but I certainly won’t waste my money or time with them again.

TL;DR - paid $400 bucks, got more marketing emails than customer service, a week later and they still couldn't fulfill a simple 4 piece order. Missed the ship date and I had to chase them for an update. By the time they finally got back to me two days later (and after having received more marketing emails with absolutely no correspondence) they told me it would be another 48 business hours before they'd even know why my order hadn't shipped. A week later and I've asked that they cancel my order because after two full business days they haven't even located the product in their warehouse. Took two more business days for them to figure out the order had been sitting with DHL since the day I sent my first followup email. Customer service was spotty and extremely slow compared to nearly every other clothing company I've ever bought from online. They blamed customers for that, saying, " [We] have been dealing with a higher than usual email traffic in the past few weeks thanks to customers like yourself".

I usually get a rash on my neck when wearing non-iron shirs so I was excited to learn Twillory doesn't make theirs with formaldehyde. I don't know what they use, but the non-iron effect seems to be the same and I don't get any side effects from their shirts. Definitely will be back