The Wellness CompanyReviews of twc.health

I ordered 4 kits bc I’m overseas 200+ days a year. I ordered 2 emergency kits and 2 pandemic kits. I placed my order May 11, 2026 and called their customer service to complain that I’d not received any tracking number or updates. I was told that it is hard to ship these meds and to be patient and maybe in another week if I haven’t received any updates to call them again. On June 10th, 2026 I wrote to the company (to begin my paper trail realizing at this point that they are either scammers or totally incompetent) and was again thanked for my patience and advised to wait. I ONLY USE PAYPAL when purchasing from online vendors because I know that PayPal has the best dispute center and resolution team. I went through PayPal dispute and resolution center and 12 hours after escalating my claim via PayPal I was refunded my money in full. TWC tried to get me to not escalate my claim and to click “resolved” and go private through them which of course I would not do. I advised PayPal to get this terrible vendor off their trusted platform as they are likely preying on the public at large. TWC does not deserve the privilege of being on the PayPal platform. Very disappointing that a company so highly touted by that doctor whose name escapes me is actually scamming people and stealing their money. I may go to the nursing board website and complain against the prescribing provider as well due to she is probably a grifter as well.

My order was confirmed on April 22nd 2026 - money taken out of account. It is now June 13th and after numerous emails I am still no closer to receiving it. I get the same responses every time. ‘We completely understand your frustration and have your order prioritized’ etc etc. Good luck - hopefully you will have better luck than me.

It took over a month to receive my order. They shorted me 5 capsules. I ordered 90 and counted 85. Waiting to hear back from support. If they make this right, I’ll update my review.

We ordered a parasite cleanse for my wife. The process for getting the product shipped took forever and felt like if we hadn't been on top of them it would not have been shipped. When it was shipped it was shipped to the wrong address. It was an old address we lived at 12 years ago. The computer on which the order was placed did not autofill the form. Our current address was given. When UPS confirmed it was delivered to the old address we called The Wellness company. Not our problem was their reply. UPS was unable to do anything so we are out $510. Do NOT use this company. The image portrayed on the commercials doesn't match reality. Terrible customer service. I wish I could be telling a different story of how the company simply worked with us and sent another one even at a reduced price. The point is to build an ongoing relationship using their products. Stay away from them!

Pathetic. Slow. One month later, still waiting. If you call, it's a clown show. Shop anywhere but here, despite zero hedge ads. ZH, pull your heads out!

This company is a fraud. Please read reviews. I ordered and canceled the same day. These people told me I couldn't canceled they had to. And charged my account. I did a dispute with my bank and they told me in order to get my money back I had to cancel my dispute. And the money will be in my account the same day i do. Well I did haven't seen the money yet. We'll be disputing again if the money is not in my account by Friday. Thank God I saved all the emails.

I ordered a Medical Emergency Kit on May 8th. It is now June 11th and I still have not received it. I sent an email and was told that I needed to fill out the medical form request, which I had. It was approved by an M.D. on May 11th. I have continued to send emails, and have received very nonspecific answers, which I believe to be an AI bot. I'm very disappointed with this company, and will not use it again.

I placed an order on April 7. It is now June 10 every time I’ve contacted them. They told me the prescription was at pharmacy and that I couldn’t be refunded because it was already at pharmacy. Today I was told it wasn’t at pharmacy and there was a holdup because of a form. I have never been told anything about that before now and have contacted them at least four times. I’ve asked for a full refund which they’re not willing to do and still I’m getting the runaround. I thought this is a reputable company and that I could count on them communicate in an appropriate way, but I guess I was wrong.